The Cigar Holder Ltd. Opiniões 375

Resposta da The Cigar Holder Ltd.

28/02/2026

Good afternoon Hayley,

Thank you for taking the time to leave your feedback. We’re sorry to hear the 5 Cigar Mystery Sampler wasn’t what you were hoping for.

The purpose of our mystery boxes is to offer an element of surprise and variety, giving customers the chance to try different cigars they may not usually select themselves. Because of that, we’re unable to guarantee specific brands or origins including Cuban cigars, unless this is clearly stated in the product description. That said, every cigar included is selected to meet our quality standards and offer strong value at the price point.

If you’re looking for particular brands, vitolas, or Cuban cigars specifically, you’re always welcome to order individual cigars directly from our website so you can choose exactly what suits your taste.

We appreciate your comments about the packaging and we’re glad you enjoyed the Late Hour Churchill. If you’d like any recommendations tailored to your preferences, please feel free to email us and we’ll be happy to help.

Thank you again for your feedback.

Best Wishes,
The Cigar Holder

Resposta da The Cigar Holder Ltd.

17/12/2024

We are truly sorry to hear about the issues you've encountered with your recent order. We completely understand your frustration, especially after the money was taken from your account and the rum was out of stock without proper follow-up.

Please accept our sincere apologies for the inconvenience caused, both by the lack of communication regarding the missing rum and by the difficulties you faced when trying to contact us. This certainly isn’t the standard of service we aim to provide, and we are genuinely sorry for any distress this has caused.

We can confirm that the refund for the rum, and the delivery charges has now been processed and should reflect in your account shortly.

Once again, we apologise for this experience, and we appreciate your understanding.

Best Regards,
The Cigar Holder Team

Resposta da The Cigar Holder Ltd.

25/10/2024

Hi Antonis,

Thank you for your kind words! We're glad you found our responses helpful and efficient. It was a pleasure assisting you, and we're thrilled everything went smoothly. Looking forward to serving you again!

Kind regards,
Nico

Resposta da The Cigar Holder Ltd.

25/10/2024

Hello Abduleah,

Thank you for your wonderful feedback! We’re delighted you enjoyed the packaging and care we put into your order. It’s great to hear your experience with us was one of the best. Looking forward to your next visit!

All the best,
Nico

Resposta da The Cigar Holder Ltd.

25/10/2024

Hello Simon,

Thank you for the fantastic feedback! It’s wonderful to know you appreciated the price, swift delivery, and the extra cigar holder. We’re delighted to have made a great impression and look forward to your next visit!

All the best,
Nico