TCL India Opiniões 4

Absolutely Disappointed – TCL & Reliance Digital Both Ignored My Complaint

Review:

I bought this TCL QLED TV (55 inch) in December 2024 from Reliance Digital, expecting reliable performance and post-sale support. Shockingly, within just 4 months, the display started showing issues – screen going black, flickering, and unwatchable image quality.

I raised a complaint in April 2025 with Reliance Digital, who assured me it was forwarded to TCL. Till today, June 2025, there has been ZERO response. No technician visit, no replacement, no updates – just complete silence from both TCL and Reliance. This is the kind of negligent customer service that customers must be warned about.

Spending hard-earned money on a brand like TCL thinking it’s a good value is a huge mistake. If you ever face issues, be ready to struggle for months with no resolution. TCL clearly does not care about Indian customers once the product is sold.

Avoid TCL at all costs. Their after-sales support is a joke, and Reliance Digital seems equally irresponsible in following up. Don’t waste your money or peace of mind.

I have purchased a C2 series UHD Android TV by TCL a few months back and the television is just what I have been looking for. It is just the perfect blend of style and advanced features. It boasts of so many unique features and among them what I like the most is the voice search mode where all I need to do for finding what I want to watch is to speak the name and it appears on the screen in a jiffy. It is a must buy product.