Tea People Opiniões 

139
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've been spending much of this year trying out new loose leaf teas, and teas from this company have played a large part in this exploration. They've generally been of high quality and I've experience... Ver mais

Classificada 5 em 5 estrelas

The tea is good quality, there's a good variety, including most of what I drink, and the bags are compostable. Delivery could be a bit quicker, but that's quibbling and it's not really slow.

Classificada 5 em 5 estrelas

A great choice of products at great prices. I really appreciate the ethos of this company in being sustainable and supporting charities to bring social change. This is why I chose to use Tea People. M... Ver mais

Classificada 3 em 5 estrelas

I already sent a review a couple of days ago, but happy to write it again. Royal Mail left package in a "safe place" although they did not have such instructions. I came back home late in the evening... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista de chá
  2. também em
  3. Fabricante de chá
  4. Loja de chás

Escrito pela empresa

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

139 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(139)

121 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

delicious & refreshing teas

delicious & refreshing selection of fruit teas, absolutely great alternative to your regular cuppa, particularly in the current heatwave - I've enjoyed getting to try out some new flavours too. Everything arrived together, was well packed, and was despatched & delivered quickly.

23 de junho de 2026
Classificada 5 em 5 estrelas

Have been buying tea from the tea…

Have been buying tea from the tea people for quite a while now.
Mostly black loose leaf indian teas - and all have been very high quality. The packagaing, customer service and delivery are great. They also support a number of community initiatives in the areas where the teas are grown /sorted. On delivery they use Royal Mail a lot and it always works out. So thank you to tea people and everyone who works there.

22 de junho de 2026
Classificada 1 em 5 estrelas

Got the wrong order and they refused to Believe me.

Would give the tea 5 stars but as the sent me completely the wrong order with cheaper contents and even after I contacted them when it arrived they refused to believe me leaving me out of pocket and with items I didn’t order so if I could leave them - 5 stars I would have done so

9 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Tulsi tea / Holy Basil

The quality of my Tulsi tea is the best I have bought
And I have been buying for years the delivery was very fast
Shall definitely be buying from the Teapeople again

24 de junho de 2026
Classificada 2 em 5 estrelas

There was nothing wrong with the tea, just the delivery service

There was nothing wrong with the tea, I absolutely love this tea. It was the delivery that was really poor, I paid extra to have this order delivered the next day by Royal Mail. The first excuse was the house was inaccessible, they would deliver it the following day. The following day came and went and no parcel, I tracked my parcel and I was told it had been successfully delivered. It had not been delivered to my house, it had been successfully delivered back to the delivery office. I had to go and get my package from the delivery office where I spoke to the person behind the counter and was told my parcel did not get delivered because it was too hot not that my address was inaccessible. Very annoyed about this.

22 de junho de 2026
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Resposta da Tea People

Dear Sue,

Thank you for your review, and we're delighted to hear that you love the tea. We're very sorry that your experience with the delivery did not match the quality of the product.

From what you've described, it appears the issue arose during the Royal Mail delivery process rather than with the dispatch of your order. We completely understand how frustrating it must have been to pay for next-day delivery, only to receive conflicting updates and then have to collect the parcel yourself from the delivery office.

Although we don't have control over Royal Mail once an order has been dispatched, we do expect the service to meet the standard you've paid for. If you haven't already been in touch, please email us at orders@teapeople.co.uk with your order details. We'd be happy to investigate this with Royal Mail and issue a refund of the additional delivery charge.

Thank you again for your feedback, and we hope your enjoyment of the tea goes some way towards making up for an otherwise disappointing delivery experience.

Kind regards,

The Tea People Team

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