Tea People Opiniões 

139
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've been spending much of this year trying out new loose leaf teas, and teas from this company have played a large part in this exploration. They've generally been of high quality and I've experience... Ver mais

Classificada 5 em 5 estrelas

The tea is good quality, there's a good variety, including most of what I drink, and the bags are compostable. Delivery could be a bit quicker, but that's quibbling and it's not really slow.

Classificada 5 em 5 estrelas

A great choice of products at great prices. I really appreciate the ethos of this company in being sustainable and supporting charities to bring social change. This is why I chose to use Tea People. M... Ver mais

Classificada 3 em 5 estrelas

I already sent a review a couple of days ago, but happy to write it again. Royal Mail left package in a "safe place" although they did not have such instructions. I came back home late in the evening... Ver mais

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Informações sobre a empresa

  1. Grossista de chá
  2. também em
  3. Fabricante de chá
  4. Loja de chás

Escrito pela empresa

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


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4,7

Excelente

TrustScore: 4.5 em 5

139 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(139)

121 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Tea, as it should be

Excellent selection of lovely teas. I ordered 2 sample boxes (12 different teas) and a tin of spearmint. Having tried them all now, I wasn't disappointed. They are very fresh, well packaged and a delicious mix of flavours. These teas are also very fairly priced, given the quality. In comparison to another grassroots-turned-commercial UK-based tea brand, where over the last 12 years prices have absolutely skyrocketed, quality has dropped, and I feel like they try to get you to add ingredients (syrups and whatnot), Tea People have kept it simple - tea as it should be. The flavours don't need to be enhanced; if you make them the right temperature, you don't need to add all the sugary syrups and other nonsense. Will repurchase for sure!

2 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Had delivery issues with Royal Mail not…

Had delivery issues with Royal Mail not tea people . Eventually tea people managed to sort it out … nothing was to much for them , they went above and beyond for me to get my delivery 🚚 thank you 🙏 very much snob very well done …. Great tea by the way

30 de março de 2026
Classificada 5 em 5 estrelas

Tea People are fantastic

Tea People are fantastic, the best decaf Earl Grey I have found, I’m a huge fan, ordering easy and prompt delivery, what’s no to love Bravo Tea People

30 de março de 2026
Classificada 2 em 5 estrelas

While I cannot complain about the…

While I cannot complain about the quality of the teas I have ordered, Tea People ignored my delivery instructions, (they explained that they were too busy to do so) and refused to honour a 15% discount code they had sent me. To add insult to injury, they have just sent another 15% discount offer to my wife.

4 de março de 2026
Opinião espontânea
logótipo da Tea People

Resposta da Tea People

Dear Stuart,

Thank you for your feedback — we’re really glad to hear you’ve enjoyed the quality of our teas, but we’re genuinely sorry about the experience you’ve described.

You’re absolutely right to expect delivery instructions to be followed and promotions to be honoured as communicated. Being told we were “too busy” and the confusion around the discount code is not the level of service we aim to provide, and we understand how frustrating that must have felt — especially seeing a similar offer sent again shortly after.

We’d really like the opportunity to make this right. We have hence escalated this to our senior management team who will review what happened and get back to you with a fair resolution.

Thank you again for bringing this to our attention — your feedback helps us improve.

— Tea People Team

Classificada 5 em 5 estrelas

LOVE THIS COMPANY AND THEIR PRODUCTS

Tea People have excellent products and excellent customer service. When a particular tea I had ordered was out of stock after I ordered it, they emailed my right away to give me the option of ordering a different tea or to put my order on hold until their order of it came in. I chose the latter and when the tea came in, they let me know and also let me know when they had sent the order.
They also send along free taster samples that are similar to the product that you bought. It's really nice to get these little surprises and for me, they have result in extra purchases of teas that I wasn't sure I would like, but actually liked so much I ended up ordering them as well.
And finally, I use the loose leaf teas because I have always noticed that in other tea companies, there is always dust in the actual tea bags.
It wasn't until I tried some of the sample tea bags, that I realised that there is absolutely no dust in their teabags. Nothing but straight up tea ingredients. I still love loose leaf tea, but I have also started ordering tea bags too.
Great company service and delicious products. Love it!

7 de março de 2026
logótipo da Tea People

Resposta da Tea People

Thank you so much for your wonderful review! We’re delighted to hear you enjoyed both our teas and our customer service.

We’re glad the updates about your order and the free taster samples helped you discover new favourites. It’s also great to hear you noticed the quality of our tea bags and loose leaf teas — we work hard to ensure they contain only real tea ingredients.

Thank you for your support. We truly appreciate it!

– The Tea People Team

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