Tea People Opiniões 

139
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've been spending much of this year trying out new loose leaf teas, and teas from this company have played a large part in this exploration. They've generally been of high quality and I've experience... Ver mais

Classificada 5 em 5 estrelas

The tea is good quality, there's a good variety, including most of what I drink, and the bags are compostable. Delivery could be a bit quicker, but that's quibbling and it's not really slow.

Classificada 5 em 5 estrelas

A great choice of products at great prices. I really appreciate the ethos of this company in being sustainable and supporting charities to bring social change. This is why I chose to use Tea People. M... Ver mais

Classificada 3 em 5 estrelas

I already sent a review a couple of days ago, but happy to write it again. Royal Mail left package in a "safe place" although they did not have such instructions. I came back home late in the evening... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Grossista de chá
  2. também em
  3. Fabricante de chá
  4. Loja de chás

Escrito pela empresa

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

139 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(139)

121 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great subscription order!

Tea People are an easy company to deal with and has the benefit of being socially and ecologically aware. This was part of a repeat subscription order which has been in place for more than a year - the tea is great and the price is competitive. All in all, we have no complaints - thank you Tea People.

24 de fevereiro de 2026
Classificada 5 em 5 estrelas

Tea People

Great website explaining each of the type of teas. Easy to order and good delivery. The teas are excellent and there is a free gift included. I like their ethical/ green attitude. An outward looking company.

28 de janeiro de 2026
Classificada 3 em 5 estrelas

Damaged gift packaging

Unfortunately the internal gift packaging was damaged which meant that I couldn’t give it as a birthday present as planned.

27 de janeiro de 2026
logótipo da Tea People

Resposta da Tea People

Dear Ali,

We are sorry to hear that you received the internal gift packaging in damaged condition. While we take all the necessary care to pack the products as securely as possible, on rare occassions they to get damaged due to the extremely rough handling by the post/courier people. Please write to us at orders@teapeople.co.uk with your order details and details of the damage including photographs and we would be more than happy to offer a suitable replacement.

Classificada 3 em 5 estrelas

Tasteless tea

I grew tired of tea bags and decided to find a better option. After searching around I settled on Tea People. Placed my order and waited. After a week I emailed enquiring as to the whereabouts of my delivery.
The next day I received an email saying it had been dispatched. 3 days later it arrived.
The tea comes in lovely tin containers.
I received organic green and organic peppermint tea.
I opened them to look at and smell the leaves. The smell test was a failure because the peppermint had no smell. Even tesco brand peppermint tea dust smelled and tasted of peppermint slightly.
I prepared a cup of the peppermint and it had no taste. Very disappointing. The green tea at least tasted like green tea but it was weak in my opinion.
I do like the tea but expect a peppermint to taste like peppermint.
Next time I will look else where.

14 de janeiro de 2026
Opinião espontânea
logótipo da Tea People

Resposta da Tea People

Thank you for taking the time to share such a detailed review, and we’re genuinely sorry to hear that our organic peppermint didn’t meet your expectations.

Our peppermint is something we’re usually known for being naturally aromatic and full-flavoured (unlike the supermarket ones which usually contains added flavouring), and it’s received a lot of positive feedback from customers who enjoy a nice, clean peppermint taste. That said, taste can be very personal, and factors like brewing time, water temperature, and even individual sensitivity to menthol can affect how the flavour comes through.

We’re also sorry about the delay and the uncertainty around delivery — that’s not the experience we aim to provide, and we appreciate you flagging it.

We’re glad to hear you enjoyed the presentation and that the green tea was at least recognisable, even if weaker than you prefer. If you’re open to it, we’d be more than happy to offer brewing suggestions, or arrange a replacement or refund for the peppermint, as we never want anyone to feel disappointed with their purchase.

Thank you again for trying Tea People and for your honest feedback — it really does help us improve.

Warm regards,
The Tea People Team ☕

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