TELUS Opiniões 620

Worst Company Ever! Terrible service, Cameras were picking up birds then stopped working, Contract impossible to cancel,
AVOID THIS COMPANY!!

Terrible customer service parents had an alarm system mother passed and father passed recently at a nursing home the horror story with Telus started in May 2025 when the house was sold contacted Telus with all necessary documentation at their request. I sent all necessary documentation to legal as per their request again. Never received any confirmation, so emailed them numerous times resent all the information at least 3-4 times. Received a call middle of Nov 2025 from a collection as Telus said the account has not been paid since the sale of the house. So I sent death certificate and will info to this company, never heard a word. Today, received from another Collection agency threatening us with legal action, Called this company and explained what we have done since May2025. The rep indicated that TELUS is Incompetent. It is bad enough to deal with the death of 2 parents in 6 months but to deal with this incompetence from TELUS is very stressful. This is a terrible company hands down the worst. I am so pissed with Telus I am going to change my cell provider from Telus. Highly recommend look elsewhere

Terrible customer service several times on hold for no less than 1 hour. Billing issues that were supposed to be resolved NOT! They keep charging me for a service I do not have.

Stay away they are terrible!!!

Got an offer under small business. the only way to claim it is by calling a number, called the number, no one had any idea what i was talking about. from one agent to another. ended up talking to 8 agents that barely speaks English and hard to understand for 85 minutes (yes hour 25 ) and got no where. ended the call with wasted time and nothing to show for it!!!!
if a company like telus makes an offer and no one in the company is aware of it or know how to apply, then switch a different business that you can manage because it looks like phone business is to hard for you to run!!

Telus Customer Service it the worse, I had an alarm in my house which after less than 2 month i disconnected, it kept on going off for no reason , i called and no one ever came over to See what was wrong , all they sent me new equipment, i also have Telus Alarm in my Business , my outside camera has not been working for 2 years, i tried to called many times, was on hold and after 5 minutes the system tells me that the office is not closed and to call back during business hours, well i did call during those hours, All i can say is stay away from that company,

It will take a very long time to reach someone to address your specific issue, and often you will be redirected through the process, and may not get resolution.

Potential and leaving customers are given preference to loyal customers.

Pushy and misleading sales and marketing tactics.

Had a credit on my account after i sold house and they stole my credit and wont give me back

Have just spent over two hours on the phone trying to resolve a new contact billing issue. So far I have had brief chats with 3 different people and am waiting for a fourth who can hopefully help me return equipment . And then I can start the whole process again....if I choose to. At this point thinking I will just let my existing contracts expire and I will find a new provider for mobility, internet and TV. AN absolutely dismal customer service experience.
Oh yeah, and the Telus shares I own, those will get sold too because there is no way this company can make a profit with customer service that is this bad. Shame.

i went to telus at the deonshire mall samantha went above and beond to help me out you have anexcelent employe in her she made my shopping experiance very enjoyable

if i could give telus 0 stars i would. first of all. their wifi sucks and it cuts out all the time and their customer service sucks because you ither cant speak to a real person or you get to speak to a real person but they hangup. im never using telus for anything ever again. please do not use telus. my parents have been using rogers (formerly shaw) for years now and they never had a problem. not once.

Absolutely the worst! Had been an ADT customer and never had any issues until Telus took over. Terrible customer service, incompetent technicians who don’t even work for Telus, they outsource service calls to random technicians. Terrible billing. Got one of our systems cancelled for no reason. And on top of that they call us several times a month to sell us their wireless service after we begged them to put us on the do not call list.

This is THE WORST!! company and customer service I have ever had in my 37 years of life!!
We hired internet home services 2 weeks ago telling us they will send the modem to our place, and it would be automatically activated when plugged in and we still don't have anything!!! they sent us a wifi booster and it does not work without a modem, it makes no sense to send us a booster without a modem.
I have been calling for 2 week several times a week and nobody has helped me at all. They left me waiting for over an hour every time i called them and when they answered, they have all give me different information and nobody has helped me at all.

I have no other choice but cancell my service with them.

Telus seems to have no way to speak with them and the chat bot is a wast of time with regard to closure of the account of a deceased.

Some years ago, Telus bought the company that was monitoring my home security. Not long after that, a Telus rep came to my door, offering to upgrade the system at no extra cost and with no increase in monthly cost. I was guaranteed so cost and no increase. My First bill with the new system went from less than $20.00 to over $80.00. I insisted that they reinstall my old system, They refused, and after about 4 hours of negotiations they agreed to honour the old monthly price if I paid for some of the new equipment. I did, and the price was to be fixed until November 2027. Every year my October bill jumps up again and i have to call them to reinstate the agreement. I've been on hold now for over an hour. Last year I waited 90 minutes only to be disconnected. I spent a total of 2.5 hours on hold last year. Wonder how long thins year. Telus sucks

My experience is ALWAYS GREAT at TELUS in the Cornwall Centre, Regina, because:
*I love the products and service.
*I love the staff. Specifically, I am referring to both "ZAK" and "AL." (Note: All the staff are excellent, but I'm accustom to these two for help and advice and service.)

I have been on hold with Telus for over 4 hours with no resolution. I guess they do not want their equipment back and I no longer care. I wish them all the best in trying to get it back. I have tried several times to speak to a manager only to be jerked around. At the end of this all I can say is that I am thrilled I will never have to use their services again.

Telus claimed I owe them a debt and never informed me. They then submitted it to a collections agent causing me to have bad credit. I attempted to reach out to them multiple times but their manipulative customer service representatives (their first language being tagalog) refused to put me in contact with a manager and enable me to have the information needed to pay the bill I am quite certain I never incurred in the first place.

I highly doubt this review will change anything and if I could give Telus negative stars I would . All I wanted was information as to what the best offer would be if I migrated over to Telus from my existing provider whom Telus bought. The customer service representative simply read from a script and offered me the cheapest service they have available which is the basic internet package . He even left me on hold for 2 minutes to research the best deal they could give and that was it . Nothing more, he then tried to get my approval for the package and I mentioned that that was the same regular deal that is posted on the internet and that wasn’t a very good deal and let him know I’d pass on the offer . I m certain an AI representative would have more enthusiasm over its job than what I had to deal with . It was an easy decision to make deciding on any other provider than Telus .

Telus installed home security after ADT.
Revolting installation workmanship.
Motion detectors not activating for any person under 7 feet plus entering room.
Smoke detectors installed 2023 failed within two years with expiry 2030.
TELUS would not replace until you signed a new 3 year service agreement.
Customer service just awfull.

I have fought with telus for 3 years regarding poor equipment
Change 5 digital TV boxes, 2 PVR boxes, 2 modems
Trying to get a phone number to call was very frustrating as their Virtual assitant is a waste of time
The calls went all over the world with very poor english and extreme background noise
Lots of excuses and constant apologies with no results
Had 3 Techs here and the system crashed weeks later
Just a badly run company with no interest in Customer needs or concerns