tenikle.com Opiniões 131

Resposta da tenikle.com

22/05/2025

Hi Leonie,

We’re truly sorry for the long wait and the lack of updates you experienced with your order. We understand how frustrating it is to be left without information or support, and that’s not the experience we want for anyone—especially after the excitement of seeing Tenikle on Shark Tank.

At the end of last year, we faced some unexpected shipping and customer service delays, and we sincerely apologize for not being there when you needed us.

Thank you for sharing your feedback—it helps us improve and serve our customers better.

Resposta da tenikle.com

22/05/2025

Hi Brad,

We’re truly sorry for the frustration and disappointment you experienced with your order—especially after planning to use Tenikle as Christmas gifts. We understand how upsetting it is when things don’t go as expected, and we apologize for any inconvenience caused by the delay.

We did ship your order, and our records show it was delivered. If there’s anything about your order that’s still not right or if you have any questions, please reach out to us at hello@tenikle.com. We genuinely care and want to make sure you’re fully satisfied.

Thank you for sharing your feedback—it helps us improve and provide a better experience for everyone.

Resposta da tenikle.com

22/05/2025

Hi Susan,

We’re truly sorry for the frustration and disappointment you experienced with your order, and we sincerely apologize for the delay in getting back to you. Waiting for a response and not receiving your full order is absolutely not the experience we want for our customers.

Even though some time has passed, if you’re still missing any items or if there’s anything we can do to make this right, please reach out to us at hello@tenikle.com. We genuinely care and are here to help however we can.

Thank you for sharing your feedback—it helps us improve and serve our customers better.

Resposta da tenikle.com

22/05/2025

Hi Ange,

We’re truly sorry for the frustration and concern caused by the delay and lack of communication regarding your order. That’s not the experience we want for our customers, and we apologize for any inconvenience.

We did deliver your order on February 25, and we hope you’ve received everything as expected. If there’s anything still unresolved or if you have any questions, please reach out to us at hello@tenikle.com. We genuinely care and are here to help.

Thank you for sharing your feedback—it helps us improve our service.

Resposta da tenikle.com

22/05/2025

Hi Toni,

We’re truly sorry for the disappointment and frustration you experienced with your order. We understand how discouraging it is to wait for weeks without clear tracking updates or support.

Your order was shipped, but unfortunately it was lost in transit, which is why the tracking never updated. We did offer to reship your order at no extra cost, but never received a reply. If you’d still like us to send a replacement or help in any other way, please reach out to us at hello@tenikle.com—we genuinely want to make this right for you.

Thank you for sharing your feedback—it helps us improve our service.

Resposta da tenikle.com

23/05/2025

Hi Cameron,

We’re truly sorry for the disappointment and frustration you experienced with your Tenikle and our return process. That’s not the experience we want for our customers, and we apologize for the delay in getting back to you.

Our return policy does state that the return window begins upon delivery, not the date of gifting, and we understand how this can be especially frustrating for holiday presents. We also know it’s disappointing when a product doesn’t work as expected—Tenikle’s suction cups are designed for smooth, non-porous surfaces like glass, but sometimes conditions or surface texture can affect performance.

While we’re unable to accept the return outside of our policy window, we genuinely care about your experience. If there’s anything else we can do please reach out to us at hello@tenikle.com. Your feedback helps us improve, and we’re always here to help however we can.

Resposta da tenikle.com

26/05/2025

Hi there,

We’re truly sorry for sending the wrong items and for the delay in our response. That’s not the experience we want for our customers, and we apologize for any frustration this caused.

We did reach out for more information to help resolve your issue, but haven’t received a reply. If you’re still having trouble or need assistance, please email us at hello@tenikle.com with your order details. We genuinely care and want to make things right.

Resposta da tenikle.com

23/05/2025

Hi Diane,

We’re truly sorry for the delay in receiving your order and for the trouble you had with the product and our return process. We understand how disappointing it is to deal with product issues and not get a timely response—especially after the holidays.

We apologize for missing your messages and for the frustration this caused. We see that your refund was processed, but if you still have the Tenikles and need help with a return label or any other support, please reach out to us at hello@tenikle.com. We want to make sure you’re not left with any unresolved concerns.

Thank you for sharing your feedback—it helps us improve our service for everyone.

Resposta da tenikle.com

23/05/2025

Hi Nicole,

We’re truly sorry for the delay and the difficulty you experienced reaching our customer service. We understand how frustrating it is to wait for your free item and not get timely updates.

There was a delay, but we did send the missing product and hope you’ve now received everything as promised. If there’s anything still unresolved or if you have any questions, please reach out to us at hello@tenikle.com. We genuinely care and want to make sure you’re fully satisfied.

Thank you for your feedback—it helps us improve our service.

Resposta da tenikle.com

Publicada a 26/05/2025

Hallo,

Es tut uns sehr leid, dass Sie mit Ihrer Bestellung und unserem Service unzufrieden sind. Wir verstehen, wie ärgerlich es ist, wenn ein Artikel verspätet ankommt und die Rücksendung kompliziert oder teuer erscheint.

Unser Retourenzentrum befindet sich in den USA, was internationale Rücksendungen leider komplexer und teurer machen kann. Wir verstehen, dass dies nicht ideal ist, und arbeiten daran, unsere Prozesse für unsere internationalen Kunden zu verbessern.

Wenn Sie weiterhin Unterstützung benötigen oder Fragen zu Ihrer Rücksendung haben, schreiben Sie uns bitte eine E-Mail an hello@tenikle.com. Wir helfen Ihnen gerne weiter.

Vielen Dank für Ihr Feedback.

Resposta da tenikle.com

23/05/2025

Hi Petrina,

We’re truly sorry for the frustration and concern you’ve experienced regarding your cancelled orders and refund. We understand how upsetting it is to wait for your money and not receive timely updates.

Your orders were cancelled and refunded on our end on December 27, 2024. Since the payment was made through a third-party platform, there may be a delay or issue with the refund being processed on their side. We’re more than happy to look into this further—please email us at hello@tenikle.com with your order details, and we’ll work with you and the payment platform to resolve this as quickly as possible.

Thank you for your patience and for bringing this to our attention.

Resposta da tenikle.com

23/05/2025

Hi There,

We’re truly sorry for the delay with your order and for the frustration caused by our slow response. That’s not the experience we want for our customers, and we apologize for any inconvenience this caused.

We’re glad to confirm that your issue has since been resolved and your refund has been processed. If there’s anything else we can do or if you have any further questions, please reach out to us at hello@tenikle.com. We genuinely care and want to ensure you’re fully satisfied.

Thank you for your feedback—it helps us improve our service.

Resposta da tenikle.com

26/05/2025

Hi Lori,

We’re truly sorry for the long wait and lack of communication. Due to unforeseen factory delays during the holidays, many orders—including yours—were shipped much later than promised. We know this was disappointing, especially for a Christmas gift.

Your order was delivered on April 1st, and we hope you’ve received everything as expected. If there’s anything still unresolved, please reach out to us at hello@tenikle.com. We genuinely care and want to make things right.

Thank you for your feedback—it helps us improve.

Resposta da tenikle.com

23/05/2025

Hi Tash,

Thank you for sharing your feedback, and we’re truly sorry to hear that Tenikle didn’t meet your expectations. We understand how frustrating it is when a product doesn’t perform as described, and we apologize for any confusion or inconvenience caused by our return process.

To clarify, returns are not sent to Peru, the country, but to our warehouse in Illinois, USA. We’re sorry if the address created any confusion. As stated in our return policy, customers are responsible for return shipping costs, and original shipping fees are not refundable. We realize international return shipping can be expensive, and we do our best to make our policies as clear as possible before purchase.

Tenikle’s suction cups work best on smooth, non-porous surfaces like glass or glossy plastic. If you’d like some tips for getting a better hold or want to discuss other options, please reach out to us at hello@tenikle.com—we’re always here to help.

Thank you again for your feedback. It helps us improve and better serve our customers in the future.

Resposta da tenikle.com

23/05/2025

Hi Claudia,

We’re truly sorry for the long wait, lack of communication, and frustration you experienced with your order and refund. That’s not the experience we want for our customers, and we apologize for any inconvenience this caused.

We’re glad to confirm that your issue has now been resolved and your refund has been processed. If there’s anything else we can do or if you have any further questions, please reach out to us at hello@tenikle.com. We genuinely care and want to ensure you’re fully satisfied.

Thank you for your feedback—it helps us improve our service.

Resposta da tenikle.com

23/05/2025

Hi Linda,

We’re truly sorry for the frustration and inconvenience you experienced with your order and our customer service. High season led to a much higher volume of messages than usual, which unfortunately slowed our response times and led to those automated replies. That’s not the experience we want for our customers, and we apologize for any inconvenience this caused.

We’re glad to hear your refund was processed at the end of December. If there’s anything else we can do or if you have further questions, please reach out to us at hello@tenikle.com. We genuinely care and are always working to improve.

Thank you for your feedback—it helps us serve our customers better.

Resposta da tenikle.com

23/05/2025

Hi Denise,

We’re truly sorry for the long wait, lack of updates, and frustration you experienced with your order—especially when it was meant to be a Christmas gift. That’s not the experience we want for our customers, and we apologize for any inconvenience caused by the delayed communication and delivery.

Unfortunately, we experienced an unforeseen delay at our factory during what was an especially busy season, which affected all orders and led to significant shipping delays. We know this isn’t an excuse, and we’re genuinely sorry for how it impacted your experience.

Your order was delivered on March 5th, and we hope you’ve received everything as expected. If there’s anything still unresolved or if you have any questions, please reach out to us at hello@tenikle.com. We want to make sure you’re fully satisfied.

Thank you for sharing your feedback—it helps us improve our service.

Resposta da tenikle.com

22/05/2025

Hi Shellbie,

We’re truly sorry for the long wait, the lack of tracking updates, and the frustration you experienced with your order. We understand how disappointing it is to wait for weeks without clear information or support—especially around the holidays.

Your order was cancelled at your request, and a full refund has been issued. If you have any questions or haven’t seen the refund appear, please reach out to us at hello@tenikle.com. We’re always here to help and want to ensure everything is resolved to your satisfaction.

Thank you for your feedback—it helps us improve our service for everyone.

Resposta da tenikle.com

22/05/2025

Hi Will,

We’re truly sorry for the long wait, lack of communication, and the frustration you experienced with your order and our responses. That’s not the experience we want for our customers, and we apologize for any inconvenience or confusion.

We did experience some delays in our deliveries around the holidays, which unfortunately affected your order. Your order was delivered on March 10, 2025, and we hope you’ve received everything as expected. If there’s anything still unresolved or if you have any questions, please reach out to us at hello@tenikle.com. We genuinely care and want to make sure you’re fully satisfied.

Thank you for your feedback—it helps us improve and provide a better experience for everyone.