Do not buy: Poorly designed, HORRIBLE customer "service." Great idea that simply does not function: will not reliably stick to surfaces risking your $2000 camera or $1200 smart phone. Customer service... Ver mais
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Leia as opiniões dos outros
In November ‘24 I ordered 6 Tenikles because of an offer from Tenikle - buy 3, get 3 free + 3 free remotes. I received the 6 Tenikles but no remotes. I notified Tenikle immediately, provided all doc... Ver mais
A empresa respondeu
Absolutely appalling experience echoing comments on here. Ordered products in early December. Paid for the order and 7 weeks later, still no product or anything like the communications this company s... Ver mais
A empresa respondeu
If I could give negative stars I would. This product is garbage, bulky, huge, doesn't stay put, zero customer service, sent both back and they never responded to my many emails and never gave me m... Ver mais
Informações sobre a empresa
- Loja de dispositivos electrónicos
- Loja de acessórios para telemóveis
- Loja de telemóveis
- Loja de computadores e acessórios
- Empresa de equipamento electrónico
Escrito pela empresa
We are Tenikle! We're a small team but we do our best to keep our customers happy. If you ever have an issue, please reach out to hello@tenikle.com so we can make things right. Thanks and keep being awesome!
Informações de contacto
101 North Acacia Avenue, 92075, Solana Beach, Estados Unidos da América
- hello@tenikle.com
- tenikle.com
1,7
Muito mau
131 opiniões
Não respondeu a opiniões negativas
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Total dissapointment
What went wrong.. took nearly two months for.my order to.be shipped then when shipped only sent part of.thw order. Then on arrival found still had not sent complete order numerous message to try get sorted. Originally ordered in January and now end of March and still have not received complete order. Paid good money for dissapointing service. Would never purchase again or recommend to anyone to purchase
11 de março de 2025
Resposta da tenikle.com
Hi Yvette,
Thank you for sharing your experience, and I’m truly sorry for the long wait and the frustration you went through with your order. We know how disappointing it is to wait so long and still not receive everything you paid for—that’s not the experience we want for our customers.
We did have some unexpected delays and fulfillment issues earlier this year, but I want you to know that we’ve since sent the missing item from your order. If you haven’t received it yet, or if there’s anything else we can do to make things right, please reach out to us at hello@tenikle.com—we’re here to help.
Thank you for your patience and for giving us the chance to resolve this. Your feedback helps us get better, and we truly appreciate it.
I received a duplicated order from over…
I received a duplicated order from over 5 months ago. Need to know how to return and have my money refunded.
11 de março de 2025
Resposta da tenikle.com
Hi Naida,
Thank you for bringing this to our attention, and I’m truly sorry for the delay and any frustration this duplicate order caused. I wanted to confirm that we’ve received your return and your refund has been processed.
If you have any other questions or need further assistance, please reach out to us at hello@tenikle.com. We’re always here to help.
Thank you again for your patience and for giving us the opportunity to make things right.
The customer service is non-existent
The customer service is non-existent. I ordered 16 for Christmas. Received a few before Christmas. They stick for only a few hours. If you stick them somewhere they will fall off overnight. I cancelled the balance of my orders via email many times but got no response. They send more product in January. Then I received a huge shipment mid march! When I received the email about more product coming, I said no. They said they could not drop the orders. The apologized for their failure to properly communicate. But there is no phone number and every email gets a dumbass “I’m out surfing” type email. I’ve never had any response to wsu the product sticks for less than 24 hours.
11 de março de 2025
Resposta da tenikle.com
Hi there,
I’m truly sorry for the long delays, missing items, and lack of communication you experienced with your order. At the start of the year, we faced unexpected factory delays and a huge influx of customer messages, which unfortunately slowed down both our shipping and our response times. That’s not the level of service we want for you, and we apologize for the frustration it caused.
Tenikle’s suction cups work best on smooth, non-porous surfaces, and we also offer adhesive stickers to help with tricky spots. If there’s anything still unresolved, please email us at hello@tenikle.com—we’re here and ready to help.
Thank you for your feedback. We’re working hard to improve and truly appreciate the chance to make things right.
I purchased a tenikle in December
I purchased a tenikle in December, It was defective .I sent it back , I was sent me a wrong replacement item.I emailed back and forth , getting the run around the whole time.I asked for a refund and that was not given either .I didn’t get the correct item sent until I contacted my credit card company to dispute a claim , which at this point I didn’t even want to do business with your company .it took me from December 2024 to mid March 2025 to get what I actually ordered.
10 de março de 2025
Resposta da tenikle.com
Hi Cindy,
I’m truly sorry for the long and frustrating experience you had—from receiving a defective item to the delays and mix-ups with your replacement and refund. We know how disappointing this must have been, and I apologize for not getting things right sooner or communicating better along the way.
We did send the correct item, and I hope you’ve received it by now. If there’s anything else we can do to make this right, please reach out to us at hello@tenikle.com—we’re here to help.
Thank you for your patience and for giving us the opportunity to resolve this. Your feedback helps us improve.
What a neat phone holder
What a neat phone holder. I have used it as a stand alone holder, a car mount and have hung it over a table edge. And…customer service from the Tenikle folks is outstanding.
10 de março de 2025
Resposta da tenikle.com
Hi there,
Thank you so much for your awesome feedback! We love hearing all the creative ways you’re using your Tenikle—from car mount to table hanger and beyond. Knowing our customer service made your experience even better truly means the world to us.
Thanks for being part of the Tenikle family.
Great experience ⭐⭐⭐⭐⭐
The tenikle shipped quickly and the seller was great at communicating with me. I can't wait to use it for our upcoming vacation. 5 star experience ⭐⭐⭐⭐⭐
6 de março de 2025
Resposta da tenikle.com
Hi Heather,
Thank you so much for your amazing review! We’re thrilled to hear your Tenikle arrived quickly and that you had a great experience with our team. We hope you had a great vacation with your Tenikle.
We’d love to see where Tenikle goes next. Thanks for being part of the Tenikle family!
I’ve been trying to get a refund since…
I’ve been trying to get a refund since Dec. I have yet to receive details on how to return the shipment. Does anyone have a phone number since emailing hasn’t worked.
17 de dezembro de 2024
Opinião espontânea
Resposta da tenikle.com
Hi Robin,
We’re truly sorry for the frustration and delay you’ve experienced trying to get your refund. That’s not the experience we want for our customers, and we apologize for any lack of communication.
Please email us again at hello@tenikle.com with your order details, and we’ll make your request a priority. If you prefer, let us know the best way to reach you, and we’ll do our best to assist you directly.
Thank you for your feedback.
I ordered on January 31
I ordered on January 31. today is March 17th. I still have not gotten my order.
5 de março de 2025
Resposta da tenikle.com
Hi Janine,
I’m truly sorry for the long wait you experienced with your order—waiting that long is never okay, and I apologize for the frustration it caused. Earlier this year, we faced unexpected factory and shipping delays that affected many orders, including yours.
I’m glad to see your order was delivered a few days after your review, and I hope you’re enjoying your Tenikle now. If there’s anything else we can do to help or if you have any questions, please reach out to us at hello@tenikle.com—we’re always here for you.
Thank you for your patience and for giving us the chance to make things right.
Tenikle was able to resolve my issue…
Tenikle was able to resolve my issue regarding an extended shipping delay and I was very thankful they were accommodating and I did receive my desired product that works wonderfully.
5 de março de 2025
Resposta da tenikle.com
Hi Tionne,
Thank you so much for your kind words and for giving us the chance to make things right! We’re so glad we could resolve the shipping delay and that you’re now enjoying your Tenikle. It means a lot to us to hear that everything is working wonderfully for you.
Thanks for being part of the Tenikle family!
Tenikle has the WORST customer service
Tenikle has the WORST customer service I have ever experienced in my LIFE. I returned the produced UNOPENED in Jan 2025. I sent them proof of return receipt including proof of delivery and they have REFUSED to refund me. I regularly receive one email saying they are investigating the matter and the other saying they have not received the item???!!! What KIND of a CUSTOMER FRAUD are they Perpetuating?
10 de janeiro de 2025
Opinião espontânea
Resposta da tenikle.com
Hi Lalita,
I’m truly sorry for the frustration and confusion you experienced with your return and refund process. We understand how upsetting it is to wait, and we apologize for the mixed messages you received along the way.
According to our policy, we do need to wait until the returned product arrives at our warehouse before issuing a refund. I can confirm that your refund was processed on 03/27/2025, once we received your return.
If you have any further questions or need additional assistance, please reach out to us at hello@tenikle.com—we’re here to help and want to make sure you feel fully taken care of.
Thank you for your patience and for giving us the opportunity to resolve this.
Worst. Experience. Ever.
Tenikle has the worst customer service I have ever experienced. I can get over the fact that the product did not work for me. What I am not able to move past is their zero-response effort in my quest for a refund. I kept the product that I opened and returned the rest on December 24. I provided the USPS tracking number and the information of the company's receipt of the product. I am still receiving an automated response that they have not received the product.
16 de março de 2025
Opinião espontânea
I paid for three replacement clips but…
I paid for three replacement clips but only received one. I put in a request for the remainder of my order and though they said they would respond within one week…they never responded. Instead I am on their spam list. I don’t have time to keep calling and emailing so I guess I am just a sucker whom they scammed.
20 de dezembro de 2024
Opinião espontânea
I placed an order and paid for two…
I placed an order and paid for two tenikles but only received one. Then the tenikle device would not stick on the dash of my car. Pretty worthless for me. Was really hoping this would work to hold my phone. I guess I could put it on the window but then blocks my view.
23 de dezembro de 2024
Opinião espontânea
WORST CUSTOMER SERVICE
Ordered from Canada. Waited for 3 weeks, then wrote them to cancel order, which they said they couldn't do. Received them, asked for a prepaid label to return-they said no. Referred to their policy and they still said no. Received $20 import tax from Fedex that I'm now stuck with and can't return product without paying to ship across borders
7 de fevereiro de 2025
Opinião espontânea
Resposta da tenikle.com
Hi Jess,
I’m truly sorry for the frustration with your order and the unexpected import fees. We understand how disappointing this is. Our policy does state that customers are responsible for return shipping and any customs charges, and I apologize if this wasn’t clear at checkout.
If there’s anything else we can do to help or clarify, please reach out to us at hello@tenikle.com. Thank you for your feedback—it helps us improve our communication for customers in Canada and beyond.
Warning!!! Don’t buy from this company!!! They are scammers!!
I ordered these early December for Christmas gifts. They were guaranteed to be delivered by Xmas. They did not come. I emailed multiple times to let them know I would like a refund as I had to go out and buy other gifts for the people I was going to gift them too. I didn’t need the twinkles anymore. They responded they would look into order. I heard nothing more. I emailed again. Nothing. March 3 I get a tracking email saying they are being delivered. Like WTF. Bad company!!! Don’t buy from them!!!!
3 de março de 2025
Opinião espontânea
Resposta da tenikle.com
Hi Kate,
We’re truly sorry for the frustration and disappointment you experienced, especially around the holidays. This is not the experience we want for our customers.
We did reach out for more information so we could look into your order and resolve the issue, but unfortunately, we haven’t received a response. Without those details, we’re unable to verify your experience or assist further.
If you’re still having trouble or would like to discuss your order, please email us at hello@tenikle.com with your order details. We genuinely care and want to help make things right.
Thank you for your feedback.
No shipment! No product. Bad investment.
Zero stars. Same issue. Ordered in December. March I sent a request for refund, filed a credit card dispute. At which time they sent a shipment notification. Soo angry since I no longer wanted to support this scam. I wanted a refund. The company does not respect or listen to their customers!! Stay clear. Say no. If & when you ever get the product, their return policy sucks.
1 de março de 2025
Opinião espontânea
Resposta da tenikle.com
Hi Shannon,
We're truly sorry to see how frustrating this experience has been and sincerely regret that the order was not delivered on time or handled in a way that felt supportive. Every customer deserves better—not just in how orders are fulfilled, but in how communication is managed along the way.
There were significant shipping delays around the holidays, and we understand how upsetting it must have been to wait so long and then receive a shipment after a refund request had already been made. This is not the experience we want for our customers.
Although this response comes a bit late, if anything remains unresolved or if there is more to discuss, we encorage you to reach out at hello@tenikle.com. We are always here to listen and help however possible.
Thank you for sharing this feedback—it truly helps us improve, and we're committed to doing just that.
Do not order anything from them
Do not order anything from them. I placed my order with Tenikle in early December and 3 months later I still did not receive my order. Followed up with them a few times and all they replied is that they will expedite my order and after that will go silence. They just wish that you will forget about your order. This is just cheating consumers. Totally unacceptable!
2 de março de 2025
Opinião espontânea
Resposta da tenikle.com
Hi Kenji,
We are truly sorry for the long wait and the frustration you experienced with your order. We understand how disappointing it is to wait months and feel unheard—that is absolutely not the experience we want for our customers.
Earlier this year, we faced unexpected shipping delays and a high volume of inquiries, which unfortunately slowed down both our deliveries and our responses. We know that’s not an excuse, and we regret not providing the timely support you deserved.
If there’s anything left unresolved, please reach out to us at hello@tenikle.com. We are here to help and want to make things right.
Thank you for sharing your feedback—it helps us improve our service for everyone.
Wish I had come here before I ordered
Wish I had come here before I ordered. What a crap company. After opening a paypal dispute and actually communicating with tenikle about a refund, they went ahead and sent the order anyway. (3 months after I ordered it) Now I have to wait for it to arrive to return it for a refund.
22 de fevereiro de 2025
Opinião espontânea
Resposta da tenikle.com
Hi Jodie,
We’re truly sorry for the long wait and the frustration you experienced with your order and refund process. That’s not the experience we want for our customers, and we understand how disappointing this must have been.
If you have any further questions or if there’s anything else we can do to help, please reach out to us at hello@tenikle.com. We’re always here to listen and support you.
Thank you for sharing your feedback—it helps us improve and serve our customers better.
Please don’t waste your money
I was so excited to get this product. I even got one for my son for Christmas, 2024. It’s really hard to use. It’s really hard to bend the arms and they only stick to surfaces for a little while and then fall off. I’m kind of embarrassed that I spent so much money on this ridiculous product. It looks so good in the video, but it just doesn’t work.
25 de dezembro de 2024
Opinião espontânea
Resposta da tenikle.com
Hi Lydia,
We’re truly sorry to hear about your disappointment and frustration with Tenikle, especially after you were so excited to gift it for Christmas. We understand how discouraging it is when a product doesn’t meet expectations or match what’s shown in the videos.
Tenikle’s arms are designed to be sturdy for secure holds, but they should still be flexible enough to bend into the shape you need. The suction cups work best on smooth, non-porous surfaces—sometimes textured or matte surfaces can make it difficult for them to stay put. We also offer special adhesive stickers that can help create a better grip if you’d like to try one.
If you’d like some tips please reach out to us at hello@tenikle.com. We’re here to help and want to make things right for you.
Thank you for sharing your feedback—it helps us improve and serve our customers better.
Totally useless!!
22/10/2024 - I am travelling and due to the 6 week delivery time (which I wasn’t notified of) the parcel arrived 9 weeks after I ordered it and I had moved on. Tenikle takes so long to answer emails they are no longer relevant by the time they respond. As I never received the first delivery after numerous emails Tenikle I contacted Tenikle for a refund. No refund but we’ll replace the item. Idid not want it but Tenikle would not give me a refund and I was told it had already been sent. This was totally untrue (emailed proof that it hadn’t been sent) Numerous emails later Tenikle said “no problems, we’ll refund you as soon as you receive it.” Said I had read emails that they would not refund goods outside USA. Tenikle advised that this was incorrect and to contact them once I received it. Three months after ordering it the phone holder finally arrived. Contacted Tenikle, couldn’t complete the return as I was overseas! Numerous emails ensued, no response.
I definitely don’t recommend this company. They are totally unreliable and lie to you.
27/05/2025 -Tenikle's response that they requested further information is utter nonsense! Tenikle did not even respond to my review untilseven months after I posted it. Lol!
22 de outubro de 2024
Opinião espontânea
Resposta da tenikle.com
Hi Monaro,
We’re truly sorry for the long wait, missed communications, and the frustration you experienced with your order and our customer service. That’s not the experience we want for our customers, and we apologize for any inconvenience caused by the delivery delays and confusion around your refund and return.
We did reach out for more information to help resolve your case, but unfortunately, we haven’t received a response. If you’re still having trouble or if there’s anything left unresolved, please email us at hello@tenikle.com with your order details. We want to make things right.
Thank you for your feedback.
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