Tens Opiniões 

1652
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The site has no actual numbers for the frame sizes and even if you contact them, no one replies. I like the lenses and I have bought sunglasses when they just started, and a few since. Now everything... Ver mais

Classificada 3 em 5 estrelas

Non sono nuovo ad acquistare un paio di occhiali da questo brand, e sono sempre rimasto pienamente soddisfatto, fino ad oggi. Gli occhiali che ho acquistato sono: modello WESTON con lente EVERGREEN e... Ver mais

Classificada 5 em 5 estrelas

Simple, bold design that we just LOVED instantly. Especially after doing lots of research on more ethical sunglasses. Super quick delivery with fabulous packaging (can recycle!). Highly recommended... Ver mais

Classificada 3 em 5 estrelas

The glasses have got far too expensive. I've been buying them for years now as I love them and I've always been loyal to Tens, I love the classic style ones but there's never any decent colours now. I... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de óculos de sol

Informação fornecida por diversas fontes externas

Tens drench your view in rich, cinematic tones full of clarity & colour. Our custom filter lenses immerse you in a world reminiscent of a distinct time, place or feeling - an experience you'll want to revisit time and time again. Sunglasses by photographers. Born in Scotland. Developed in France.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(1652)

2 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great sunglasses

Great sunglasses, excellent customer service and reasonably priced. Would recommend to anyone wanting stylish specs with quality in mind

4 de maio de 2021
Classificada 4 em 5 estrelas

Almost perfect

To be honest, I must admit that Tens’ glasses are extremely well designed. I love the lenses and the products in general (in fact I bought three pairs of glasses). But there is something that made me not to give the company 5 stars, i.e. the info. I’m from Italy and I did not know I had to pay an additional tax for the customs. It might have been a mistake of mine, but I would have preferred to know that before, in order to manage my money a little better.

1 de maio de 2021
Classificada 3 em 5 estrelas

Lovely glasses but have got too expensive for me

The glasses have got far too expensive. I've been buying them for years now as I love them and I've always been loyal to Tens, I love the classic style ones but there's never any decent colours now. I had some teal ones years ago and since then I can never find anything apart from black, tortoiseshell and navy. Very friendly staff but just not the same company I loved a few years ago and I can't really afford them anymore 😩 Sorry! Just being honest x

1 de maio de 2021
logótipo da Tens

Resposta da Tens

Hi Katie,

Thanks for taking the time to write a review. We really appreciate your feedback, thank you. Trust us when we say we were reluctant to increase our prices, it was a decision that was not taken lightly.

Over the past 18 months the cost of running our business has grown exponentially; a result of the devastating impact of both Covid-19 and Brexit. We were left with little choice but to reflect an increase in our prices because of this.

In addition we have invested heavily in our product design & development. From our European sourced materials; our lens filters that are exclusive to Tens; the inclusion of a hard-case in each order, the list goes on. We believe that our offering is a genuinely unique and above & beyond experience while still being priced below the major players in the eyewear industry.

We have worked hard to maintain Classic & Classic Compact (our top selling frame) at our 2020 price point of £89. We are also continuing to offer a free worldwide delivery option.

In regards to colour options with Classic, we'll take that feedback on board, thank you.

We'd hate to lose you as one of our loyal customers from the early days, so we'd like to email you a discount code to use in a future purchase if you desire.

Thanks again for your feedback,
Derek

Classificada 5 em 5 estrelas

Fabulous.

I now have four pairs of Tens sunglasses, and they are all absolutely game changing. I love that they fit my face very well and aren't oversized (I have a smaller-sized face). The quality is great, they feel very well made. The lenses are the stars, though — I dearly love that they change how the world looks and they absolutely improve my mood. Especially Spectachrome. They truly transport you.

I love this company, and I can't wait for them to put out new lenses to add to my collection.

14 de abril de 2021
Classificada 5 em 5 estrelas

Love them

I considered these for a while before purchasing but was very glad when I did. I got the classic lens and they really do make the world look so much nicer which affects your mood, lots of wow moments wearing them and great that they have UV protection.

My only suggestion is if there were more 'pick your lens experience' photos on the website, I ended up checking out other people's posts on the internet where they've taken photos through their lenses to get more of an idea of what they look like but there aren't many of those out there. Would gladly pick up some more different lenses if I could get a good idea of how they look in real time too- and the product seems fantastic so far so why not show it off more

13 de abril de 2021
Classificada 5 em 5 estrelas

Excellent products

Delivery fast. Products are excellent I’ve been buying these sunglasses since the beginning when the company first launched. I love the original filter , fabulous quality frames . 5 star as always

11 de abril de 2021
Classificada 3 em 5 estrelas

Frames are slightly smaller than I…

Frames are slightly smaller than I thought

10 de abril de 2021
logótipo da Tens

Resposta da Tens

Hey Stuart,

Thanks for your review and your support of Tens. We really appreciate the feedback and will aim to resolve all issues ASAP! I'm sorry to hear you found your choice of frame is a bit too small.

We undestand that with most of products being sold online, we will of course accomodate returns and exchanges so you can find the best fit for you. We would be very happy to exchange it for a larger style should that be of interest. Our Classic frame is a great choice if your interested in a larger size.

We can also offer you a refund if you decide that they're not quite right for you.
I have sent you an email to follow this up.

Best wishes,
Derek

Classificada 5 em 5 estrelas

Tens (model: Tommy)

I recently purchased some Tens (model: Tommy)... very clean design and of a quality that is great value for money. As compared to my other shades of a very well known franchise, I’d say they are pretty much neck and neck. One thing I’d say they definitely have the edge on is the filtered lenses... sunsets never looked so good.

Customer support is fantastic; prompt and cheery. I shall be recommending Tens to friends, family and anyone else who enquires really. Really great stuff Tens, Bravo 🏆

9 de abril de 2021
Classificada 5 em 5 estrelas

I bought Spectachrome glasses as a gift…

I bought Spectachrome glasses as a gift for my husband, and he could not be happier :) Great filter, good quality, and fast delivery. My only surprise was the extra charge I needed to pay because of our duty and VAT regulations - but I realized this is the new reality due to Brexit. Overall it was a great experience to buy from you.

7 de abril de 2021
Classificada 5 em 5 estrelas

Fabulous sunglasses

Recently ordered the Billy frame with Tropic High lenses and couldn't be more delighted! The quality of both frame and lenses is amazing, and the customer service was great and very helpful when I wasn't sure which lenses to choose. I love the company ethos, and the world looks a whole lot nicer through my favourite new sunnies!

6 de abril de 2021
Classificada 5 em 5 estrelas

As advertised 👍🏻

Recently received my “Flint - Originals” and the world around me became that much more visually incredible..
Will eventually try out the “Spectachrone” -shades, so perhaps a loyalty program would be welcome addition to the customer experience..

4 de abril de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

i got last year tropic high as a…

i got last year tropic high as a present-but i have problem that blue top part is too wide so i have to keep head up high in order to have stuff in middle of frame in that nice warm color... i love the frame but wonder if there is way to change glass somehow...

4 de abril de 2021
Opinião espontânea

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