Tens Opiniões 

1652
TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

The site has no actual numbers for the frame sizes and even if you contact them, no one replies. I like the lenses and I have bought sunglasses when they just started, and a few since. Now everything... Ver mais

Classificada 3 em 5 estrelas

Non sono nuovo ad acquistare un paio di occhiali da questo brand, e sono sempre rimasto pienamente soddisfatto, fino ad oggi. Gli occhiali che ho acquistato sono: modello WESTON con lente EVERGREEN e... Ver mais

Classificada 5 em 5 estrelas

Simple, bold design that we just LOVED instantly. Especially after doing lots of research on more ethical sunglasses. Super quick delivery with fabulous packaging (can recycle!). Highly recommended... Ver mais

Classificada 3 em 5 estrelas

The glasses have got far too expensive. I've been buying them for years now as I love them and I've always been loyal to Tens, I love the classic style ones but there's never any decent colours now. I... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de óculos de sol

Informação fornecida por diversas fontes externas

Tens drench your view in rich, cinematic tones full of clarity & colour. Our custom filter lenses immerse you in a world reminiscent of a distinct time, place or feeling - an experience you'll want to revisit time and time again. Sunglasses by photographers. Born in Scotland. Developed in France.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,2

Todas as opiniões

(1652)

2 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Cannot fault anything at all

I've been tempted to get these glasses for a while, Wes Anderson is my favourite director and seeing that I can get glasses that give the world a golden overcoat was phenomenal (especially living in grey England.) The delivery was quick and I knew that if I didn't like the frame I could send them back with no hassle. Honestly can't fault these people and they deserve more promotion and spotlight.

22 de janeiro de 2021
Classificada 1 em 5 estrelas

The glasses haven't arrived yet

21 de janeiro de 2021
logótipo da Tens

Resposta da Tens

Hey Andrea,

Thanks for getting in touch with us, and I'm so sorry to hear that your package has been delayed in getting to you. I have just replied to your email in regards to this.

Unfortunately like many businesses, we have experienced significant delays for packages this month due to new Brexit rules.
This is on top of COVID-19 restrictions as well as backlog from Christmas as well.

I have checked the tracking on your parcel and confirm that it is still moving towards your location.
All we can ask at the moment is for your patience and understanding whilst the postal service is slower than usual.

I will personally check back in on this for you to make sure that your parcel is not lost.

Thanks for your understanding
Derek

Classificada 5 em 5 estrelas

Tens are the best glasses I have ever…

Tens are the best glasses I have ever worn. I treat myself to a new pair each year. This year the frame is a bit smaller so I’m getting used to it but they are still the best quality out there.

16 de janeiro de 2021
Classificada 5 em 5 estrelas

Love my spectachrome…

I’m very happy with my spectachrome glasses. Admittedly I was a little underwhelmed when I first put them on, but it turned out to just be the weather at the time and where I was (no colour any where). Under normal circumstances they work just as I was hoping. Customer service was also great. The glasses went on sale for Black Friday shortly after I made my order and they responded to my email quickly and refunded me the difference from the new sale price right away. I ended up grabbing a second pair from last year’s line. They haven’t made it to Canada yet but based on the quality of the first pair I’m excited to see how things look with the original lenses.

14 de dezembro de 2020
Classificada 5 em 5 estrelas

See the world differently

I started following this brand since it was kickstarter, the first ones I bought had a red wine frame, and I still have them, they became my favorite sun glasses, and the hard thing is that they are very addictive, once you use them, there is no turning back!

This brand also became a great way for me to gift those special friends with what I call a truly visual experience. I know, there are many reviews, but treat yourself once and you'll see that this is just not another fan review.

14 de dezembro de 2020
logótipo da Tens

Resposta da Tens

Hi Juan,

Thanks so much for your message, and so sorry to hear that you haven't received your package.

I have just received your email this morning and am reviewing what has happened.
According to USPS the package was delivered on 8th of December, so it looks like it is an issue with the local postal service and a missing or incorrectly delivered parcel.

I have contacted you via email to get this fixed up and make sure you get your new Tens in your hands!

We will get this fixed as soon as possible for you.

Thanks for your patience,
Derek

Classificada 5 em 5 estrelas

Impeccable

I decided to finally bite the bullet and splash out on some good quality sunnies and I could not be happier. Solidly built and work exactly as advertised, the filtered world looks a lot nicer!

14 de dezembro de 2020
Classificada 5 em 5 estrelas

Great sunglasses

Great sunglasses. On my third pair. Nothing wrong with the others - l just love them. Colour clarity is such a pleasant change from the more recognised brands.

14 de dezembro de 2020
Classificada 1 em 5 estrelas

Please send it quickly because the…

Please send it quickly because the product I ordered for 25/08/2020 is not delivered yet.

27 de novembro de 2020
logótipo da Tens

Resposta da Tens

Thanks for getting in touch, and sorry to hear that your product hasn't arrived yet. This is very unusual and we aim to fix these as soon as possible.

I've had a look at our postal tracking and have figured out what has gone wrong.
There was an attempted delivery at your address which was unsuccessful. Since then the product has remained at your local postal branch. As it wasn't claimed, it was automatically posted back to us.
Unfortunately, we haven't yet received it back at our warehouse, so we haven't been notified you didn't receive your parcel!

I have issued a replacement immediately which will be shipped by DHL, our fastest courier service.
I will personally check up on this over the next few days to ensure that you receive your package this time.

Apologies once again for the unusually long delay, and we hope that you love your new sunglasses.

Thanks for your patience and support.

Derek

**update**

I can confirm that the replacement was received on 30th November 2020.

Please let us know if you have any further issues and we will aim to resolve them immediately.
We hope you love your new Tens!

Classificada 4 em 5 estrelas

Tens original lens

I bought some original lens scout sunglasses in the summer. I was a tad disappointed when they arrived as I’d expected so much from them, but in the bright light of summer they were good but not fabulous. However, when September came along they really came into their own, the lenses really accentuate the autumnal colours and I utterly love them.

26 de novembro de 2020
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