Tetrad Opiniões 145

We purchased a Tetrad rectangular footstool made of velvet hoping for a stylish and functional addition to our living space. Unfortunately, the experience was deeply disappointing due to the extremely poor quality of the velvet material.

While the footstool arrived damaged despite the retailer's careful packaging the real issue lies with the material itself. The velvet is of such low quality and durability that it sustained visible damage after less than one evening of use. A noticeable mark was left on the surface after my foot rested on it for about an hour raising serious doubts about its usability. For comparison, we own a sofa from a similar provider with velvet pillows which have shown no signs of wear after a year of regular use.

The transportation company’s handling have contributed to the initial damage but the core problem is the substandard velvet which seems unfit for practical use especially for a product marketed at a premium price. This footstool might only serve as a decorative piece as it cannot withstand even minimal interaction without showing wear.

Given the high-end cost the poor quality is unacceptable. I would not recommend purchasing a Tetrad footstool unless you intend to use it solely for aesthetic purposes. The quality is very poor and falls far short of expectations for a functional luxury piece of furniture.

UPD: Thank you for your assistance regarding this matter. I have spoken with the retailer but I see no further benefit in continuing the discussion. The issue lies with the "tested velvet" material which showed marks after less than two hours of use indicating poor quality. While the retailer suggested escalating the issue with the delivery company my concern is not related to delivery damage but rather the material's inability to withstand minimal use.
UPD1: I’ve updated my star rating because the Tetrad team is incredibly customer-focused. They resolved my issue promptly, and it’s clear they’re a highly respected company that genuinely cares about their products. Though fabric on the stool is still bad and you may want/need to look into replacing this. Thank you again!

Don’t fall for the negative reviews, posted by competitors.
I’ve had Tetrad for years, amazing quality, amazing customer service. You have to wait 2 months for a reason! They’re in demand

We purchased a sofa and 2 armchairs from this company through a local furniture shop just over 3 years ago. We purchased them in Harris Tweed. Firstly it took the company (Tetrad) 5 months to deliver the furniture to the local store. Our local store delivered it very quickly once they had it.

The sofa and chairs are lovely, comfortable and look great. However just after 3 years the sofa material has torn. We are now left with one hole in the middle of the sofa (in between where you would sit) and five holes along the top of the sofa. The two armchairs are perfect and still like new and these are the seats used the most. The sofa is barely sat on.

Having got in touch with the company we purchased it from to ask for some assistance in what to do. We didn’t spend a small fortune on the furniture for it to last 3 years. Our other sofa not bought from Tetrad is 13 years old and in great condition!

Unfortunately Tetrad are saying it is out of the 2 year warranty and that they won’t help. They won’t do anything. They refuse to accept there might be a flaw in the material and basically say they won’t do anything.

Given I have read a few reviews with the same issue I would say take care when spending 4 figures on this furniture. Maybe look elsewhere. Disappointing as you don’t pay this amount of money for furniture to last less than 4 years!

Given that other reviewers also say the holes appear after 2 years (approx 3years) it might explain what Tetrad’s warranty is only for up to 2 years. 🤔

Bought 2 armchairs and sofa from this company, arm on armchair gone into holes in 3 years. Material is Harris tweed. Said they cannot match colour so stuck with holes in chair. Absolute rubbish. Stay away from them. Your statement on Trust Pilot.
Written by the company
Written by the company
Our expert design and craftsmanship have established us as a leading designer of premium British sofas for over 50 years. Sofas, Chairs, Footstools and more, all built to last and designed to be admired. This statement is not true. Poor quality materials to cover suite.

Bought 2 Harris Tweed sofas and material is now worn out and has gone into holes. They obviously didn't check this material was suitable for upholstery.
I think this shows how little they care for their products and are just in it for a quick sale at their customers expense.
This purchase has resulted in me wasting several thousand pounds.

Had a tweed suite made by
Tetrad for around 2 years. There is a flaw developed in one of the arm ends where the material has faded. Tedtrad don't want to know. Keep referring me back to wholesaler who refers me to Tetrad. Think twice before you purchase anything made by this company

Avoid avoid avoid 🤬The harris tweed has ladders & a hole as the fabric is as thin as paper, also sofa has sunk. Absolute rubbish 🤬

lovely and easy

Gosh wish I’d read these reviews before I ordered replacements chairs - YES from Tetrad. I thought I was the only one. We bought a Dunmore chair and the little button backed in Harris Tweed. Thought they were so hard wearing to last. The Dunmore developed material break down on one arm and the button back on the inside of one arm. I accept they were out of guarantee as pointed out by Tetrad because you forget when they were bought! However they said the issues were ‘normal wear and tear’ surely chairs are designed to be sat in!! Anyway tomorrow I am expecting a delivery of 2 Constable wing chairs in bespoke covers at considerable additional cost. I think Tetrad are being short changed in the quality of the supply of Harris Tweed possibly. I was excited at the prospect of the new chairs - less so now.

I have just brought the Montana sofa 2 x grand sofa and two footstools, the cushions slide off the frame can you please tell me why???? As we have paid so much money for these. Also why do we have to keep pumping up the cushions and seat cushions very poor for the money we have paid. Very expensive
My sofa came with two cushions missing too and the oak legs are totally different to the ones in store. So please do not order the oak legs as this is false advertising too. When I ask to return and change them they told me I needed to pay £35 per leg so one sofa has 6 legs and I have a long foot stool with 4 legs so this was absolutely stupid. False advertisement totally. I will never buy one again. Also if I don’t pump it after seating on it, it looks out of shape and a mess

Good rate, fast and reliable service.. money get to the recipient in a minute…

The Bowmore Sofa with Harris tweed fabric is simply disintegrating.
The Company will not help, will not communicate.
Nearly £2,000 down the drain.
Used by one person in their 70’s
Hole in the seat, hole in the arm, plus arm falling off.
Reported to Trading Standards.
Avoid. Avoid. Avoid.

Great company very easy to use and convenient

My friend has now reported to trading standards, seriously let down on several occasions, causing unnecessary stress.
BUYER BEWARE!!!!!

Bought the tetrad constable shop model and it’s the worst quality scatter cushions we have ever sat on. The cheap wool used in 4 of them is so scratchy I have had to buy new covers for them. Anyone who sat on them couldn’t stand the feel of them against their back . I’m so disappointed as I had a coat on on the shop when purchasing so didn’t notice . The leather is coated no full leather so is cracking and peeling in the creases after 4 months. So disappointed in this couch it is not a patch on the Alexander and James couch I bought alongside it.

I don’t doubt the reviews but I am surprised. We bought one of their couches about 20 years ago and another 10 years ago. The couches we received really are exceptional in terms of comfort and quality. I would give them 5 stars except that I’m looking for replacement covers for the 20 year old couch but they’re proving hard to contact.

We bought at significant expense, two large sofas. Within a few months the seat cushions were flat and impossible to shake up. The scatter cushions were just as bad. In order to get the inners in the correct position in the covers we have to unzip the cushions every time and poke the corners back! I complained and Tetrad sent a rather decrepit upholsterer who declared there is nothing wrong….of course he did. He’s paid by Tetrad.
Shockingly bad standard of work, shocking company and utterly appalling customer service. Don’t go near them.

I'm so incredibly disappointed with the Harris Tweed in our Bowmore sofa. We paid a fortune for the sofa and two chairs and am now having to look at replacement as the fabric on part of the sofa seat is wearing thin. It will develop into a big hole very soon. Enquiring with Tetrad and I'm simply told the fabric we choose is now discontinued but we can of course pay someone to totally reupholster the sofa is a different fabric! That will probably cost as much as a new sofa and in the meantime what do we do about the two chairs. It looked beautiful - the cost reflected that (bill of £4k!) and the actual fabric is simply not up to the job. So very disappointed all round.

We purchased a midi Amelie sofa about 18 months ago.
The style we love and comfort is good only if you plump the seat cushions daily otherwise they are flat.
I strongly advise anyone thinking of purchasing one of these sofas to avoid a single long seat cushion as they are incredibly heavy for two people to do this daily and impossible for one to plump effectively. We have just taken delivery of two single seat cushions and hoping this now will be manageable, this of cause was an expensive mistake, just under £500.

We bought the Mckenzie chair that cost us over 2k in February this year and by god I wish we hadn't. After sitting in the chair for 30 mins the cushions was flat. We complained in April and was sent a replacement inner about 7 weeks later, which was no better so complained again. So this time they sent someone out who weighed the cushions and basically said that's how it's made but if your not happy you could just replace the feathers with spunge for about £30.
Few weeks later I received an email from the place we bought it from saying there was nothing wrong with the cushion but the manufacturer could replace the feathers with a different inner at a cost to us and we also have to pay for delivery.
So my advice would be give tetrad a wide birth as the products are not worth the price tag.