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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought a large set of cutlery. Great product, exactly as advertised. Helpful staff when I enquired about bespoke quantities outside of the standard set. Next day delivery by DPD, very well packed and... Ver mais

Classificada 5 em 5 estrelas

I've bought numerous times from Rowen & Wren, and will likely continue to do so. Their products meld functionality, beauty and quality harmoniously, and in particular, are built to last. I really valu... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

OMG … I ordered the Harmen chairs for my garden and I am in love with them !!! They arrived well packaged (as does everything sent by R&W) and they weigh an absolute tonne !! They are unique and... Ver mais

Informações sobre a empresa

  1. Loja de móveis

Escrito pela empresa

Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

233 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Bought a large set of cutlery

Bought a large set of cutlery. Great product, exactly as advertised. Helpful staff when I enquired about bespoke quantities outside of the standard set. Next day delivery by DPD, very well packed and presented.

19 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

A very nice little chair

A very nice little chair. Took nearly 2 months to arrive and very expensive for what I actually got. Would not order again.

5 de maio de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi Sally, thanks for sharing your thoughts. I wasn't able to track down your order details from your information but we hope that we are clear enough when we say that our made-to-order armchairs are expected to take 6-8 weeks. If you were disappointed in any way then please accept our apologies, and if you need to discuss anything further with us please do let us know by emailing us on care@rowenandwren.co.uk.

Warmest wishes

The R&W Care Team

Classificada 1 em 5 estrelas

Grove Pull Handle

Grove Pull Handle, Short, Matt Brass
I have to say I was very disappointed with these handles. I realise they are handmade but they do need to be the same size. They were put onto our wall cupboard and were clearly different in size. My husband had to file off the difference. And the sides are not nicely rounded but feel quite sharp and cheap.

2 de março de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi Anna, thanks for this and sorry to hear you were so disappointed with your hardware order. This is very unusual; we receive very few complaints about this part of our collection so we are truly sorry the pieces you've received apparently fall below our usual standards. If you've not already contacted us, our team will be in touch tomorrow to see how we can help and get things put right for you.

Warmest wishes

The R&W Care Team

Classificada 5 em 5 estrelas

Naturally Luxurious and Beautiful

I received my beautiful king-sized embroidered linen duvet cover. It is perfect. The soft white is beautiful - not too white, not too yellow ivory. Very soft and lovely. My decor style is elevated-natural, european-collected, quiet luxury and this duvet fits beautifully. Love it!

8 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

OMG … I ordered the Harmen chairs for…

OMG … I ordered the Harmen chairs for my garden and I am in love with them !!!

They arrived well packaged (as does everything sent by R&W) and they weigh an absolute tonne !! They are unique and beautifully made … I am obsessed 😍

I can’t wait for sone beautiful weather so I can sit out in them … highly recommend if you want something a bit different from the standard chair !!! Just beautiful

6 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional customer service

Wonderful experience ordering large items (sofas, rugs, footstools) and smaller ones. The pieces are lovely, stylish and timeless, and the customer service is exceptional - so easy to deal with, you speak to real people, and they really went out of their way to help me with a bulky return. I want to buy everything!

29 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We love this store

We love this store. Such unique items with a timeless charm. From candles to champagne buckets and pyjamas to flower pots , have bought it all!

1 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Love love love

Love love love. Everything is impeccable. The high quality of materials used, the design, even the packaging is thoughtfully and beautifully done, and fast delivery is a bonus. I adore everything I have bought from R&W. Timeless pieces, beautiful in their simplicity and craftsmanship, that I just know I’ll want to keep for ever.

28 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

One of our original garden chairs damaged…

One of our original garden chairs ordered arrived damaged and it appeared to have been done in transit. reported to customer services, easily done and promt response.

The problem/replacement was resolved very quickly by Amy (Customer services excellent).

I would like to thank you again for all your help with this matter. As a point of constructive feedback, Rowen & Wren may wish to review the parcel tape currently used to secure the boxes for big and heavy items, as I believe this may have contributed to the original damage. to our chair.

The brown tape being used is very eco‑friendly and visually appealing; however, it does appear quite weak. On the replacement delivery we received, all but two pieces of tape were damaged again, leaving the box almost open on arrival. Our original delivery box was also not held together by the original tape and box badly damaged, with none of the original tape actually remaining in place and only DPD replacement tape visible.

Once again, thank you/Amy for resolving this so quickly and efficiently. We will certainly be using Rowen & Wren again in the near future.

Many thanks Ben

30 de abril de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi Ben, thanks for your feedback and bringing this to our attention. We're glad to hear that your full order is now safely with you, and we were able to resolve the problem with as little inconvenience to you as possible. We will take up the question of the tape with our supplier to see how we can prevent this happening in future.

Warmest wishes

The R&W Care Team

Classificada 5 em 5 estrelas

The most beautiful homeware alongside…

The most beautiful homeware alongside fantastic customer service.
What more can I say!

22 de abril de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi Sam, we are delighted to hear that both products and customer care were up to the standards we hope to achieve. We look forward to welcoming you back in the future.

Warmest wishes

The R&W Care Team

Classificada 5 em 5 estrelas

Beautiful things for the home

I've bought numerous times from Rowen & Wren, and will likely continue to do so. Their products meld functionality, beauty and quality harmoniously, and in particular, are built to last. I really value this because we live in a world where so much becomes quickly obsolete or out-of-date, to be replaced by an "upgrade". R&W's values are the opposite of this: good things you'll want around the house forever. Those small details that elevate the ordinary into the extraordinary. Wonderful stuff.

23 de abril de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi Ricard, thanks so much for this review. We genuinely believe that our pieces should be made to last and we hope you continue to find 'forever' items for your home in our store.

Warmest wishes

The R&W Care Team

Classificada 5 em 5 estrelas

Quality

Always Top quality materials from rowen and wren

17 de abril de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi there, thanks for taking the time to share your thoughts. We strive to ensure that all our pieces are of the highest quality, and we hope and intend them to have a lasting place in your home. We hope you continue to find pieces to treasure in our store.

Warmest wishes

The R&W Care Team

Classificada 5 em 5 estrelas

Clandon Sofa

Immensely pleased with my recently purchased Clandon Sofa. I found Rowen and Wren's customer service really courteous and helpful, as I had to cancel my original order due to unexpected necessary works in my flat. The sofa is beautiful quality and the delivery service were great. I would definitely recommend this company.

17 de abril de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi there, thanks for leaving such an appreciative review. We're delighted your sofa is what you hoped for, and we will always do everything we can to help customers work around the unforeseen events that can occur from time to time, and we're glad we were able to make things work.

Warmest wishes

The R&W Care Team

Classificada 5 em 5 estrelas

Personal service. High quality product.

I needed some extra measurements for the table I was thinking of buying and R&W provided this quickly, efficiently and in a friendly manner that made it feel like very personal service. We've now bought the garden table and are very pleased with it indeed. Arrived quickly. Very easy to put up. Looks great. Very good quality.

8 de abril de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi Jane, thank you for your feedback. We try very hard to give the best customer service we can, and we're happy to hear we were able to help. We look forward to welcoming you back in the future.

Warmest wishes

The R&W Care Team

Classificada 5 em 5 estrelas

Beautiful craftmanship

Beautiful craftmanship. Smooth delivery with the option to coordinate the time of arrival.

9 de abril de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi Samuel, thank for taking the time to leave your feedback, and it's especially good to hear that delivery was so easily arranged. Just drop us a line if you are interested in any other pieces that you may have your eye on.

Warmest wishes

Mark

Classificada 5 em 5 estrelas

Lovely website

Lovely website, lovely shots, lovely products.......good prices

10 de abril de 2026
Opinião espontânea
logótipo da Rowen & Wren

Resposta da Rowen & Wren

Hi Sarah, thank you - it's great to hear you love our store, and we hope you continue finding pieces for your home with us.

Warmest wishes

The R&W Care Team

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