Thatch Opiniões 44

If I could give it 0 stars, I would.
My employer has been using Thatch since 2024. I didnt have any issues enrolling into a plan for 2024. My employer contributed their share and I contributed my share for the insurance premium.
Fast forward to enrollment period for 2025, I had to choose the plan I would like to be enrolled for 2025. I chose a much cheaper plan for 2025(silver) than I had for 2024 (gold).
After completing my enrollment for 2025, I got a confirmation email stating my coverage. I also got an email sent to me to call my insurance provider before January 2025 and ensure to deactivate the plan for 2024 so they do not auto enroll me for 2025, which I also completed.
My employer and I have been contributing for insurance since January 2025 for my silver plan. I go to the doctor's in February and find out the my plan isn't active. I email the thatch team and find out that I was not enrolled into a new plan because apparently that was something I needed to let me insurance provider know. To make matters worse, they were claiming that my only option for insurance plan was to reactivate the plan from 2024, which was $800 a month higher in premium, which I cannot afford anymore. This was a mistake from Thatch since they never enrolled me into a correct plan for 2025. Their customer support team is HORRIBLE. you cannot get on a call with anyone and it's all done through emails which is such a painstakingly slow process.
I will be pressing legal charges as I have proof that they were taking money from my employer and myself for the first two months of 2025 and didn't enroll me into a plan I had selected during the enrollment process.

This company is a joke to say the least. Please, if your an employer, do not use them. Your making it really hard for your employees to work with this vendor.

Also, I am not the only that wasn't enrolled for 2025 from Thatch. my employer discovered that there were others in my company that also didn't get enrolled.

This amazing startup company has been exceptional as we worked through some growing pains. If you are a small company that wants affordable healthcare solutions for your staff, I highly recommend giving them a try.

From both a customer and employee perspective, this company truly excels. Their customer service is outstanding, always attentive and responsive to our needs. The product itself is top-notch, seamlessly integrating the benefits of an individual policy with the ease and efficiency of a group plan. Highly recommended for anyone seeking a reliable and effective solution.