That Leisure Shop Opiniões 

67
•
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

I found out why That Leisure Shop has award winning customer service. Purchased the Pathway 4G and couldn't get it to connect, after having had so many problems with another one from a different... Ver mais

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Classificada 5 em 5 estrelas

Being motor home novices we were really unsure of the necessary procedures to overwinter our motor home. Really happy with the download ( and u tube video) from you, giving us precise recommendations... Ver mais

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Classificada 5 em 5 estrelas

I was lucky enough to pick up two chairs second hand and we loved them so much , searched to buy more-( big family ) ‘That Leisure Shop’ stocked the exact same, reasonably priced, so ordered. Fantast... Ver mais

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Classificada 5 em 5 estrelas

Water Filler Cap With Hozelock Connector – Chausson The only online shop selling this item, and they are only 20 miles away. Darren took order over the phone, and when he realised how close I lived... Ver mais

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Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. também em
  3. Grossista de acessórios auto

Escrito pela empresa

Outdoor furniture, motorhome and caravan essentials and accessories, Calor gas, electric bikes, electric scooters. We stock a range of leisure products available to buy securely online or to browse instore. Visit our website or pop in and see us in North Somerset. A warm welcome awaits you. If it feels different here, it's because we are.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(67)

2 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Sorry for the one star but it won’t…

Sorry for the one star but it won’t download

1 de novembro de 2023
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Hi Stuart, I'm very sorry the guide won't download. I'm looking into this now. Could you send us your email address so we can locate the issue and send you your copy?

I understand this is frustrating. Each review is hugely important to us as an independent business and we would appreciate the chance to fix this issue for you.
- Maddie

Hi again Stuart, I can see you received the email and tried to click the download button - if that isn't working then underneath is a link directly to the guide digital file. If you click that it should open in your browser and there should be a down arrow in the top right for you to download this to your computer. Please let me know if you have trouble with this.

Classificada 5 em 5 estrelas

Quest Autograph camping chair carry bag.

In July I purchased 2 Quest Autograph camping chairs from That Leisure Shop and was really pleased with the price and delivery time. Unfortunately having only used them a few times the bottom has fallen out of the carry bags making the bag of no use. On the 9 Sept I emailed That Leisure Shop and have also used their online contact form but as yet I've not been contacted by them. Not good customer service I only hope I don't have a serious problem with the chairs.
Have received a phone call this morning, with apologies, accepted and problem being dealt with, thank you.
This morning, 26 Oct, I received a phone call from the shop, unfortunately despite their best efforts to obtain a replacement bag from Quest and none being available I was offered a refund which I declined, as I would have had to search for another chair at the same price, with the aim of either repairing or buy a suitable bag elsewhere. A short while later I received notification that I had been refunded anyway. Wasn't expected but a wonderful gesture, excellent customer support. Definitely will recommend and will certainly be back. Thank you.

9 de setembro de 2023
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Hi Stephen, we're sorry to hear that you've had an issue with the bags for the chairs. I have forwarded your message straight to the team so they can investigate. I do know that we've had a lot of our staff off ill recently so it's taken a little longer to reply, very sorry for this. I hope we can resolve this issue for you,
Maddie

Edited: glad to hear the team were able to sort the issue for you! Anything else, please let us know :)

Classificada 5 em 5 estrelas

Gas safety valve

Second Purchase from that Leisure store, gas safety valve now fitted to our motorhome, gage showing bottle gas level very useful. Quick delivery, thank you.

17 de agosto de 2023
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you, Chris! The team are over the moon to see you shopped with us again. GasStop really is an innovative safety gadget we believe in, so we're pleased you're happy with it. Hope to see you again when you need more essentials :)

Classificada 5 em 5 estrelas

Fantastic Staff and an a great…

Fantastic Staff and an a great selection of camping and caravanning equipment.Everything you need and if not there, they will source it for you. Prices are also brilliant.Thank You MHC.

1 de julho de 2023
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you, Trifa! Very happy we could help you get everything you needed. We hope you shop with us again soon :)

Classificada 5 em 5 estrelas

Great reputation - but a little clarification would make it even better

You guys clearly have a great reputation - but you really should make it clear that the 10% new customer discount does apply to sale items.

The Quest Screen House Pro 4 is offered at a very good price - and at the foot of the same page is the 10% new customer discount offer.

It very much gives the impression that the customer is being invited to have another 10% off the sale item - nowhere does it say the discount does not apply to sale items, unless you try to apply the discount.

You are offering the screen house at 10% less than anyone else, which is an excellent offer - so why run the risk of annoying new customers by not making your terms clear?

I will be ordering anyway - but strongly recommend you clarify your terms.

12 de maio de 2023
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Hi Peter, we really appreciate your fair feedback on this point. We believe you are talking about the £10 off when you spend £100?

The team have taken a look and we have added this clarification in the footer. Moreover, we are also looking into other ways to improve this offering and make it more straightforward for all customers, which is always our main aim.

We thank you for your kind comments and for purchasing with us! Your order has been dispatched and will be with you soon. We hope you enjoy it throughout the summer. Please let us know if there is anything else we can do and we hope to serve you again soon.

Classificada 1 em 5 estrelas

Is this misleading?

The company have currently advertised a discount of 10% to new purchasers. However, when attempting to purchase a tv using the discount, I was advised that it, the discount, did not apply to Sale goods. At no point did their advert state this and therefore, I believe it is misleading !

Since submitting the above, the company have responded, asking where I saw the advert. I had been in contact with them prior to this review in which I had advised them where I saw the advert, including a screenshot.

12 de janeiro de 2023
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Hi Peter, since your name was not attached to this review we could not ask the team about any emails we have received, this is why I had written to request more information from you.

The advertised discount that you have screenshotted and sent on the forum says "10% off Avtex Smart TVs and Accessories" but does not mention it being strictly for new purchasers. As I have mentioned on that thread, this 10% discount is already applied to the product and no code is necessary. This is why there is no code in the advert.

The "new purchasers" discount you refer to is a separate discount code. This is £10 off when you spend £100 and is for new customers. This code is available on our website and not through the third-party advert. However, as stated under the form, it is not valid for sale items. This code is also not needed to get the original 10% off our Avetx products.

Both offers are separate, located in different places and are not relevant to each other. I am sorry you feel misled by this but I hope this explains in more detail.

Kind regards,
Maddie

Classificada 5 em 5 estrelas

Garden chairs

Very helpful and returned my phone calls

27 de junho de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you for your feedback, John! Hope to see you again soon :)

Classificada 5 em 5 estrelas

Great company to deal with

Great company to deal with.
Really pleased with the travel washing line
Unfortunately the initial item was lost by the courier but as soon as I let them know, they sent out a replacement immediately and were most apologetic despite it not being their fault.
Thanks for your great service.
Would recommend & buy again

16 de junho de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you for your honest feedback, Stephen! The team are so glad you got your item in the end and, once, again, we are very sorry for the delay. These things do unfortunately happen occasionally and we appreciate your patience. We look forward to seeing you again :)

Classificada 5 em 5 estrelas

Great service and quality!

I was lucky enough to pick up two chairs second hand and we loved them so much , searched to buy more-( big family ) ‘That Leisure Shop’ stocked the exact same, reasonably priced, so ordered. Fantastic service, love the chairs ‘Liberty leisure’ so comfortable , we now have 5.
Highly recommend this company, thank you!

13 de junho de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you, Diane! They're great chairs, we're pleased we could help complete your set :) Hope to see you again soon!

Classificada 5 em 5 estrelas

Great Prices & Deliveries

I was searching for the best prices & deliveries on a range of CRESPO outdoor chairs & tables to go with our new motorhome.

Found 'That Leisure Shop' after a Google search and they had what I wanted, in the right colours and with good prices. Never used them before, so a bit sceptical.

No need to be. They delivered super quick, and everything was as it should be. Packaged up very well and great communications from their couriers.

Buy from with confidence. Will use them again in future.

13 de junho de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you for this wonderful feedback, Carl! The team are so pleased they surpassed your expectations. Enjoy all your future journeys :)

Classificada 5 em 5 estrelas

Absolutely amazing service from start…

Absolutely amazing service from start to finish. Staff really helpful and pleasant. They made it a pleasure to do business with the firm.

1 de junho de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you for your kind words, Sheila! Such lovely feedback for the team to read. We hope to see you and Ronald again soon :)

Classificada 5 em 5 estrelas

Absolutely first class both in the shop…

Absolutely first class both in the shop and internet shopping. Staff very friendly helpful.

30 de maio de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you for this amazing feedback, Mark! We really appreciate you taking the time and look forward to seeing you again soon :)

Classificada 4 em 5 estrelas

Little confusion over order

I had previously written a very negative review due to some confusion over an order, this was sorted out for me with a personal call from the owner of the company on a Sunday and a refund was issued. I appreciate that mistakes happen from time to time

25 de maio de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Hi Mark, once again we are so sorry for the confusion! In attempting to help you as soon as possible, unfortunately, our team member got the information mixed with our other similar brand. We are very pleased that you were able to get everything you needed in the end and hope you enjoy all your outdoor adventures :)

Classificada 5 em 5 estrelas

little gem of a shop

Just found this little gem of a shop, the staff are friendly and incredibly helpful. We'll definitely use their services again and would happily recommend them to anyone.

23 de maio de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you for the kind words, Beverley! We look forward to seeing you again soon :)

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Went out of there way to help. Can't recommend them enough.
Thank you

21 de maio de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you for the kind words, Mark! We look forward to seeing you again :)

Classificada 5 em 5 estrelas

Crespo zero gravity chairs

Recently purchased 2x crespo zero gravity chairs (they are brilliant) dealt with Matt, very helpful chap, fantastic price, and amazing delivery. Definitely recommend this company and service..

10 de maio de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you, Wayne! We really appreciate you taking the time to leave us feedback. Matt is very happy to read your kind words. Enjoy your superbly comfortable Crespo chairs (our choice for afternoon naps) and we hope to see you again soon.

Classificada 5 em 5 estrelas

Ordered a table rail for an Adria Twin

Ordered a table rail for an Adria Twin. This part is widely unavailable throughout Europe and I didn't hold my breath when I ordered it. Arrived 4 days later, correct part. Well done.

10 de maio de 2022
Opinião espontânea
logótipo da That Leisure Shop

Resposta da That Leisure Shop

Thank you for your feedback, Glen! We're so happy we could get you the part you needed. Enjoy all your upcoming Twinner adventures and we hope to see you again soon :)

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