The process of replacing my existing Hearing Aids with new up to date technology Hearing Aids was impressive. The Audiologist, Celeste de Frietas, is very knowledgeable and competent, as well as easy... Ver mais
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The help that I had from Celeste de Freitas was excellent. I had to replace my right hearing aid due to it being lost whilst abroad. My initial consultation was very helpful and the second visit to re... Ver mais
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My consultant, Celeste de Freitas, was absolutely brilliant. She was very professional and explained everything thoroughly. She made the whole experience a pleasure. I hadn't realised how bad my heari... Ver mais
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I have just collected my hearing aids and am amazed at the difference they have made. I hadn’t realised how much my hearing had deteriorated. Celeste was very friendly and helpful. She explained every... Ver mais
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Informações sobre a empresa
Escrito pela empresa
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Informações de contacto
69 High Street, TN28 8AZ, New Romney, Kent, Reino Unido
- 01797 208 401
4,5
Excelente
15 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 87% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent Service
The process of replacing my existing Hearing Aids with new up to date technology Hearing Aids was impressive. The Audiologist, Celeste de Frietas, is very knowledgeable and competent, as well as easy to get on with. I found it reassuring knowing that replacing my Hearing Aids was in capable hands, and all went smoothly.
16 de abril de 2026
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
We're thrilled to hear about your positive experience replacing your hearing aids with new technology! Celeste will be delighted to receive your kind words about their knowledge and competence. It's great to know that everything went smoothly. Thanks for choosing us!
First class service
The help that I had from Celeste de Freitas was excellent. I had to replace my right hearing aid due to it being lost whilst abroad. My initial consultation was very helpful and the second visit to receive my new hearing aid was excellent. Celeste is a very good and personable individual who makes you feel at ease and helps you all along the way.
26 de junho de 2025
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
We're thrilled to hear about your positive experience with Celeste! We're so glad to hear she made you feel at ease and provided excellent service throughout the process. If you ever need anything else, just let us know. Thank you for sharing your feedback!
Celeste
Celeste, at New Romney, provided first rate instruction for my new hearing aids, with good attention to detail.
12 de maio de 2025
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
It's fantastic to hear that Celeste at New Romney provided such excellent instruction for your new hearing aids! We're thrilled you had a great experience. If you need any further assistance, just let us know.
Amazing!!!
My consultant, Celeste de Freitas, was absolutely brilliant. She was very professional and explained everything thoroughly. She made the whole experience a pleasure. I hadn't realised how bad my hearing had become until I was fitted with my hearing aids. I just wish I had had them sooner.
7 de março de 2025
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
We're thrilled to hear about your positive experience with Celeste! It's fantastic to know that she made your appointment such a pleasure and that you're now enjoying the benefits of your new hearing aids. Thanks for sharing your feedback, we'll make sure Celeste sees your kind words. If you have any questions or need further assistance, just let us know!
Hearing aid assessment and fitting
Celeste made Mum feel relaxed and comfortable and explained everything simply and thoroughly at the assessment and fitting.
9 de janeiro de 2025
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
We're thrilled to hear that Celeste made your mum feel relaxed and comfortable during her assessment and fitting, and explained everything clearly. Thanks for sharing your positive experience with us!
A Positive Experience
Celeste de Freitas immediately put me at ease with her reassurring, friendly & professional manner. She has excellent customer care skills as well as audiology expertise. I am a very happy customer.
19 de dezembro de 2024
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
Thank you for sharing your positive experience, we're thrilled to hear that Celeste was able to put you at ease and provide excellent customer care. We'll make sure to pass on your kind words to Celeste and the team. We're delighted you're a happy customer!
Thank you Celeste!
I have just collected my hearing aids and am amazed at the difference they have made. I hadn’t realised how much my hearing had deteriorated. Celeste was very friendly and helpful. She explained everything very well and put me thoroughly at my ease. I am so pleased with all aspects of my experience. Thank you Celeste and HCP!
5 de dezembro de 2024
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
We're thrilled to hear about the positive impact your new hearing aids have made! Celeste and the team will be delighted to hear your feedback. It's wonderful to know you felt well taken care of and informed throughout your experience. If you have any questions or need further assistance, please don't hesitate to get in touch.
James was very pleasant and explained…
James was very pleasant and explained exactly what he was doing. This was a very good assessment and I’m not going deaf. Yippee.
9 de julho de 2024
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
We're thrilled to hear you had such a positive experience with James during your assessment! It's great to know that you found the explanation helpful and that you're feeling reassured about your hearing. Thanks for sharing your feedback!
Excellent service
I cannot thank Celeste enough for how she handled the delicate situation with getting my mum hearing aids, she was very reluctant and worried about the process and wearing them, but Celeste was amazing simplifying and being direct with her tone and language to accommodate my mum. Being thorough and ensuring any worries that she could anticipate were answered and demonstrated.
Celste gave mum confidence and was very generous with her time, putting my mum at ease and helping bring her back into the conversation now she can hear and join in on what we are saying.
So pleased with the process, fitting and follow up service.
20 de junho de 2024
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
We're thrilled to hear about your positive experience with Celeste! It sounds like she went above and beyond to help your mum feel comfortable with her new hearing aids. We're glad to hear that your mum is now able to join in on conversations - that's wonderful news! If you have any more feedback or questions, feel free to reach out to us!
Excellent service.
I have recently transferred to THCP following the retirement of my audiologist, imagine my alarm when I lost one of my hearing aids just a few days after he had retired.
Since then I have had two appointments, one to have my replacement aid fitted and another for ear wax removal, both with very thorough, good humoured and helpful professionals. First class service and excellent value for money.
27 de dezembro de 2023
Opinião espontânea
James Musselwhite provided excellent…
James Musselwhite provided excellent care in all respects. Most grateful. Brilliant service to have at the Community Hub.
8 de janeiro de 2023
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
Thank you for your review!
Went to see James
Went to see James, Had a blocked hear he’s was quick and efficient to book me in and cleaned both hears. Hearing is a 1000 times better now. Highly recommend people to get this done.
Thank you once again James
3 de novembro de 2022
Opinião espontânea
Misleading + psycho-babble
I had a hearing test because I find it difficult to hear clearly what someone is saying among a group of 6 or so people. I'm sure the testing was accurate, showing I have some hearing loss, but the advice was not. I was told I wasn't "normal" because I react strongly to sounds but I have asked well over 20 people if they react strongly and only 2 said no.
I was told such reaction was "misophonia," a supposedly emotional condition but I don't agree with so-called "disorders" or "conditions" (unless they are physical) and reject the medicalisation of everyday life (however troubling) - see Thomas Szasz. The company responded to my review by telling me that this "disorder" is "science" but that's just what I am disagreeing with. I think this type of "science" is pseudo-science and, to stress the point, there are no such "disorders" or "conditions" and I am opposed to the medicalisation of everyday life. It's a question of ethics, not medicine.
I was told to seek CBT which I don't agree with; it's superficial. I was told I had moderate to severe hearing loss but I researched this and "moderate hearing loss" means not being able to hear someone speaking at normal volume, which I have no problem with, even when someone is wearing a mask, usually. If anything I have mild hearing loss but can still hear leaves rustling etc. The company's response to my review does not even attempt to address this.
I was told I'd have to wait a year for an NHS hearing test, but a number of my friends have had one within a few months, and that NHS hearing aids are poor but I researched this too and found that many people got infections from invisible in-the-ear aids and had gone back to the NHS. The NHS aids are free; private ones are £1,500 to £5,000.
2 de maio de 2022
Resposta da The Hearing Care Partnership - New Romney
Thank you for your time to provide us with feedback after your appointment. We are sorry that you felt that the information you were provided with was misleading.
Regarding your concerns over the discussion of Misophonia - this is a well-recognised condition within the scientific community. If you are interested in exploring the scientific evidence on this subject then I would like to direct you to this article as a starting point: https://www.frontiersin.org/articles/10.3389/fnins.2018.00036/full. During your appointment, your audiologist's responsibility was to provide you with information and advice to help to lessen the impact on your life of your strong reaction to certain sounds. However, it is of course entirely your decision on how you proceed with this information and we are glad that you have assessed the options and decided that you are happy to continue as you are without further intervention.
In terms of your concerns over the reported level of hearing loss that you are experiencing, these classifications are based on empirical measurements of audibility (which were measured during your hearing assessment), rather than subjective assessments of sounds you are able or unable to hear in everyday life. The classification of hearing loss as mild, moderate or severe has been determined by the World Health Organisation and you can find the specific levels here if you would like further information. please visit: https://ec.europa.eu/health/scientific_committees/opinions_layman/en/hearing-loss-personal-music-player-mp3/figtableboxes/table-4.htm
Finally, regarding NHS hearing tests and hearing aids, we are sorry that you felt the information was misleading. The waiting times for NHS hearing assessments have recently been longer than in previous years due to a backlog caused by the restriction of services as a result of Covid-19. We are happy to hear that your acquaintances have been able to obtain assessments in a shorter time period than we were aware of and will pass on this information to the audiologist in your area. Additionally, NHS hearing aids are of course a good option for many patients, however, the technology used is several years old compared to privately purchased hearing aids and therefore will not include many of the more recently developed advanced sound processing features, therefore potentially leading to poorer hearing outcomes, or reduced sound quality. Finally, it is exceedingly rare for hearing aids of any kind to lead to infections as long as they are correctly fitted. As a company, we pride ourselves in providing safe, quality hearing care and therefore would of course work closely with any patient experiencing issues of this type to rectify the situation and identify a suitable solution, without the need of the patient to resort to visiting either the NHS or another private provider.
We hope that this has helped to alleviate some of your concerns regarding the information which you were given during your appointment and hope that you can obtain satisfactory assistance with your hearing concerns in the near future. Should you need any support from us regarding this please don't hesitate to get in touch.
Stephanie Hedicker Audiologist
I Recently decided to have my hearing checked out at the Hearing care partnership on New Romney High st Where my hearing was thoroughly checked out by the Audiologist Stephanie Hedicker for Free
The service I received was personal professional Friendly & Relaxed & as a result I have had my hearing fully restored with the fitting of a pair of
Incredible & Virtually invisible hearing aids, I can't thank Stephanie enough for her time & expertise in all aspects of my hearing Loss & I Have no Hesitation in recommending her to all who have any hearing problems,
Thank you Stephanie Hedicker.
31 de outubro de 2021
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
Thank you very much for taking the time to share your recent experience with us, we really appreciate it! We're so pleased to hear how well you are getting on with your new hearing aids, Stephanie will be most delighted with your feedback!
I am very pleased of the service iv…
I am very pleased of the service iv received and am so happy with my glasses also with my hearing and tinnitus and am very delighted with the staff they are all amazing and friendly easy to talk to
30 de julho de 2021
Opinião espontânea
Resposta da The Hearing Care Partnership - New Romney
Thank you for leaving such a great review!
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