Lost my package. Shows “delivered” but neither carrier nor Citizenry want to take ownership. Delivery driver left gate open and the package mysteriously disappeared. I don’t live in a high traffic nei... Ver mais
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Great customer service. The linen quilt is luxurious! I’ve ordered a linen bottom sheet from the Sale section. I can’t wait!
A empresa respondeu
Ordered a King bedframe Feb8th. Supposed to take 6-8weeks. It’s now been 3 months and the answer is all shipments have been halted by their “arrtisans” for logistics&”documenatation” issues. Supposedl... Ver mais
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When buying organic/fair trade, there is an expectation of sustainability for the entire experience. Unfortunately, this came wrapped in a plastic bag. If you have a king sized bed, the lines have to... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Artisanal home decor with a soul and story, all Fair Trade guaranteed.
Informações de contacto
Insurance Lane 4619, 75205, Dallas, Estados Unidos da América
- the-citizenry.com
2,5
Mau
184 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Lost my package
Lost my package. Shows “delivered” but neither carrier nor Citizenry want to take ownership. Delivery driver left gate open and the package mysteriously disappeared. I don’t live in a high traffic neighborhood and never experienced theft, so wonder what happened there. This company often uses a delivery service called Veho for delivery - who ever that is. This stuff happens but the fact that they have not taken any ownership made me file a police report and dispute with my bank. This was my first and last experience with this company.
9 de maio de 2026
Opinião espontânea
Resposta da The Citizenry
Hi Salam,
Thank you for sharing your experience. We’re very sorry for the frustration and concern the missing package has caused, and we understand how upsetting it is to feel like you've been left without a clear resolution.
It looks like you're currently in contact with our Customer Experience team regarding this, and the issue has been escalated internally for further review.
Delivery issues like this can be stressful, and your feedback around the carrier experience and follow-up process has been shared internally as we continue working to improve how we support customers through these situations.
We appreciate your patience while our team continues looking into this, and we’re sorry this has been your first experience with us.
ROBYN was EXCELLENT
ROBYN was EXCELLENT - very positive experience - very professional - quality customer service - I would highly recommend Robyn at the Denver Store - Fun to shop with her
29 de abril de 2026
Resposta da The Citizenry
Hi Lynn,
Thank you for sharing such positive feedback for Robyn! We’re thrilled to hear that she made your visit such a positive and enjoyable experience, and we’ll be sure to pass along your kind words. She’ll be so happy to hear them!
Great customer service
Great customer service. The linen quilt is luxurious! I’ve ordered a linen bottom sheet from the Sale section. I can’t wait!
30 de abril de 2026
Resposta da The Citizenry
Thanks for sharing this, Molly! We’re thrilled to hear that you had a great experience with our team and that you’re loving the linen quilt. We hope your linen sheet is just as dreamy when it arrives!
Ordered a King bedframe Feb8th
Ordered a King bedframe Feb8th. Supposed to take 6-8weeks. It’s now been 3 months and the answer is all shipments have been halted by their “arrtisans” for logistics&”documenatation” issues. Supposedly the beds are made in North Carolina. I keep getting a rediculous polite answer of no help. Will cancel my order. Guess they dont mind losing a $3,000.00 sale
7 de maio de 2026
Opinião espontânea
Resposta da The Citizenry
Hi Rhetta,
Thank you for sharing your experience. We’re very sorry for the delay with your bedframe and understand how frustrating it is to wait beyond the original timeline without the clear answers you were hoping for.
We also know that polite updates don’t replace a firm delivery date, especially for such a significant purchase. We’d be sorry to see you cancel, but we understand that the extended wait may no longer work for you. If you’d like to discuss cancellation or next steps, our Customer Experience team can help review your order and assist further.
Your feedback around timing, communication, and order visibility has been shared with our team as we continue working to improve, and if there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to assistant@the-citizenry.com!
Resposta da The Citizenry
Hi Bryan,
Thank you for sharing your feedback. We’re sorry for the confusion here. Our records show that the shipping label was created on 4/29, and your order is officially in transit as of today, 5/5. You should receive an email with tracking details shortly, if you haven’t already! If you’re still not seeing that update, please reach out to us at assistant@the-citizenry.com, and our team will be happy to help.
The furniture that never arrived
I ordered a piece of furniture in November to be delivered in late Feb/early March. After checking in in late April, I was notified there wasn’t an update on delivery time yet. A few days later I was notified that the order was never going to be filled so I opted for a refund. I was given $100 off a purchase of $300 or more, which felt bad after hanging spent a lot of money on other products from the same company. After that, on the website I see the piece of furniture I ordered still for sale with a later delivery date, at a higher price. I can’t help but wonder if I lost out as a customer because the price of the furniture increased.
30 de abril de 2026
Resposta da The Citizenry
Hi there,
Thank you for sharing your experience. We’re very sorry for the disappointment this situation has caused, especially after waiting months for an order that ultimately could not be fulfilled.
It looks like the item you ordered is no longer being manufactured due to a change in production, and we understand how frustrating it must have been to see it still appearing on the site afterward.
Your feedback has been shared internally to help us improve how product availability and discontinued items are communicated, and we appreciate you bringing this to our attention.
While we weren’t able to fulfill this order, we’re still grateful you considered us for your home. We’d love the opportunity to provide a better experience and earn back your trust if you choose to shop with us again in the future!
Very helpful staff when I emailed with…
Very helpful staff when I emailed with a question.
2 de maio de 2026
Resposta da The Citizenry
Thank you for sharing this, Linda! We’re so glad that our team was able to help with your question, and we appreciate you taking the time to leave a review.
They don't care
Embarrassingly poor business practices. There seems to be a pattern of inaccurate inventory, delayed orders, poor communication, and generic customer service responses... for YEARS.
At this rate running a business like this is either intentional or just extremely poor operations. Either way, customers are misled, inconvenienced, and left waiting with no accountability.
I would not order from this company again. Don't be like me, research their reviews before purchasing!
15 de março de 2026
Opinião espontânea
Resposta da The Citizenry
Thanks for sharing this, Bea. We’re so sorry to hear how difficult and frustrating this situation was for you. That said, we’re always looking for ways to improve, and feedback like this helps guide that work. If you ever want to share more details about your experience, feel free to reach out directly to assistant@the-citizenry.com. We'd love the chance to learn more.
Bed never received
I ordered a bed frame early December. Paid in full . Was told it would arrive in February. I reached out in February and was told it would arrive early April.
I reached out early April and was told they had no update. I was without a bed and my money for over 4 months. I cancelled the order and was promptly refunded. Disappointed that I could have purchased a bed four months had I known I would never receive the product.
11 de abril de 2026
Opinião espontânea
Resposta da The Citizenry
Hi Cindy,
Thank you for sharing your experience. We’re really sorry for the frustration and inconvenience this caused, and agree that waiting more than four months for a bed while being left without clear answers is understandably disappointing.
While we’re glad to hear that your refund was processed quickly, we understand that doesn’t make up for the time you lost or the inconvenience of being without such an essential item, and your feedback has been shared with our team as we work to improve communication and delivery transparency.
If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to assistant@the-citizenry.com!
It took forever, but finally, they did give a credit for a failed product.
EDIT on 5/7/26: Positive update and switching from 1-star to 3-stars, thanks to the Senior Customer Service Representative. They sent a $195 credit to cover the cost of a new fitted sheet. Unfortunately, it was out of stock, but they offered to track it for me and notify when it would be back in my color, which I really appreciated. I received the credit on May 1st, so shortly after my last update. I am hopeful that this is a positive move by the company to stand behind their products & service. It's unfortunate that it took this much back and forth to get a resolution, but I am pleased that it was resolved. Thank you for your time, The Citizenry. You kept a customer because of the final resolution & how your senior representative handled it. Thank you!
EDIT on 4/27/26: Well, as I somewhat expected their "reach out so we can review again" was a complete waste of time. I received an automated response that they'd answer in 1-2 business days and have not received anything since then. Really unfortunate. I would highly caution anyone from purchasing from this company based on this experience.
EDIT on 4/13/26: I have reached out to the email provided in The Citizenry's reply below & will update once I hear back or receive a resolution.
Original review: I'm extremely disappointed in The Citizenry, despite really loving the look of their products. I bought the Stone-washed Linen bedding set in Cal King in the Olive color and the Linen Duvet set in Sand Stripe. I purchased these in January 2025, but did not receive them until February 17, 2025. This was already past when they projected I would receive them and I had to follow up. My bill was $616.23 for these two items.
I did not put the sheets on my bed right when I received them. Fast forward to this year (less than a year on my bed) and I go to wash the sheets and notice a very thin spot where I can see through them. I washed them one more time and they ripped as soon as put back on my bed. I have followed washing and care instructions meticulously due to the cost of these items and the splurge to buy them.
I reached out to The Citizenry thinking that this must have been a manufacturing error as I've never had a pair of sheets wear out in less than a year. In fact, I've never previously worn out a pair of sheets. I received a prompt and dismissive response that they were unable to replace the sheets as it had been just over a year since the purchase and they offered a 15% discount code on FULL PRICE items instead. The fitted sheet is not even offered as a standalone product, if I even wanted to attempt to repurchase.
I responded & kindly asked that they stand behind their products due to the cost and replace only the fitted sheet as all other items were in good condition. I have not received a response since.
I am so saddened by this experience as I was saving to purchase more items from this company and now have to reconsider due to the lack of quality vs. cost. I would expect better customer service from a luxury home goods company.
As much as I love the look of the items on their site, I don't think I can spend that kind of money again if I can't trust the items to even last a year.
4 de abril de 2026
Opinião espontânea
Resposta da The Citizenry
Update to Reply - 4/27/26
Hi Lauren,
We're truly sorry to hear that you weren't able to get this resolved with our team, and we've looped in Senior Leadership, who will reach out directly to learn more and get this sorted. We really appreciate your transparency and look forward to resolving this for you!
Hi Lauren,
Thank you for taking the time to share this. We’re really sorry to hear about your experience, and it’s especially disappointing when something you’ve invested in doesn’t hold up as expected.
We understand how frustrating it must have been to see that level of wear in under a year, particularly after following the care instructions, and we regret that the resolution offered didn’t feel sufficient. Your feedback around both product durability and the support experience has been shared with our team, as this is not the standard we aim to provide!
While we know this doesn’t change the experience you’ve had, we’d still like to take another look and see how we can support you! If you’re open to it, please reach out to us at assistant@the-citizenry.com so we can review the situation further and determine next steps.
Quality of the blanket ordered is…
Quality of the blanket ordered is wonderful. So incredibly soft. More than I could have anticipated.
31 de março de 2026
Resposta da The Citizenry
Thanks for sharing your experience, Diana! We’re thrilled to hear you’re loving the blanket and that the softness exceeded your expectations. We hope it brings lots of cozy moments your way!
I have not received my package
I have not received my package, tracking says it hasn’t even shipped yet and I ordered it almost a week ago. I’m not sure why I’m being asked for a review when the company knows I haven’t received it yet.
31 de março de 2026
Resposta da The Citizenry
Hi Karina,
Thank you for your feedback here. We completely understand how frustrating it would feel to be asked to leave a review knowing that you haven't yet received your items. We can assure you that we're working to get your order out as quickly as possible and truly appreciate your patience in the meantime. We look forward to hearing how much you love your order once it arrives!
2.5 months to arrive
The product is very nice. However, It took 2.5 months to arrive. When I purchased the item, it stated it was in stock and "Ships in 1 week". To have it delivered 2.5 months later is unacceptable to me. Unfortunately I will never order again from this place.
30 de março de 2026
Resposta da The Citizenry
Hi there,
Thank you for sharing your feedback with us. While we’re glad to hear that you’re happy with the product itself, we’re very sorry to hear that the delivery timing did not match what was originally communicated.
We understand how frustrating it is to order something listed as in stock and expected to ship quickly, only to experience a much longer wait, and your feedback has been shared with our team as we continue working to improve inventory accuracy and delivery communication across the board. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to assistant@the-citizenry.com!
Order placed in December
Order placed in December, took way too long to ship. Once I reached out they let me know estimated shipping time, but didn’t receive any communication from customer service for the first 2 months. Even though my item was listed as in stock, still took 2 months for first item to ship
31 de março de 2026
Resposta da The Citizenry
Hi Emily,
Thank you for sharing your experience. We’re very sorry to hear about the delay and the lack of communication early on, especially with the item being listed as in stock.
We understand how frustrating it is to wait that long without proactive updates, and your feedback has been shared with our team as we continue working to improve both order visibility and communication throughout the process. We hope that you'll give us another chance to earn your business again in the future!
My order didn’t ship for several weeks…
My order didn’t ship for several weeks and I emailed customer service a couple of times but they couldn’t tell me when my order would ship. So far I still haven’t received it and it’s been 7 weeks. Whatever private equity firm bought the Citizenry has ruined it.
31 de março de 2026
Resposta da The Citizenry
Hi Erin,
Thank you for sharing your experience. We’re very sorry to hear about the delay and the lack of clear updates, and we definitely understand your frustration, especially after waiting several weeks.
We also hear your concerns around communication and order visibility, and that feedback has been shared with our team as we continue working to improve as a company.
That said, we’d love the opportunity to look into this further if you still haven’t received your order. If you haven’t already, please feel free to reach out to us again at assistant@the-citizenry.com so that our Customer Experience team can review your order and provide more clarity on the timeline and next steps. We truly appreciate your patience and hope to make this right!
Nice quality
While price point is high (I need to shop the sales), the linen bedspread and duvet cover are very soft. My only complaint is that the queen size doesn’t quite cover a 2 mattress bed. Had to get a king size to have enough drape on the sides so my box spring didn’t show. Length is still short. Not everyone uses one mattress!.
30 de março de 2026
Resposta da The Citizenry
Hi there,
Thank you for sharing this! We’re so glad to hear you’re enjoying how soft the linen bedding feels.
We also really appreciate you calling out the sizing and drape. It’s helpful to hear how it works in real life (especially with different mattress setups), and we’ll be sure to share this with our team as we continue to improve!
Very prompt service and response to my…
Very prompt service and response to my order
31 de março de 2026
Resposta da The Citizenry
Thanks for sharing, Martha! We’re so glad to hear everything was handled quickly and smoothly, and we appreciate you taking the time to leave a review.
Only lasted 15-16 months before holes appeared!
I wanted to share my experience because I wish I had known this before purchasing. I bought a set of stonewashed linen sheets in November 2022 and recently discovered three holes in them.
Before purchasing I did quite a bit of research and read a lot of reviews because I know these sheets are expensive. That is also why I wanted to share my experience with others.
We only use these sheets during the winter months, so they have realistically seen about 15 to 16 months of actual use. For sheets at this price point, that lifespan was really disappointing.
I reached out to customer service twice before writing this review. I knew it was well outside the return window and I was not asking for a refund or credit. I mainly wanted to understand whether this level of durability was typical, but unfortunately I did not get much clarity on that.
The sheets felt nice when they were new, but finding three holes after roughly 15 to 16 months of wear makes them absolutely not worth the price for such a short durability. Buyer beware, for the price tag they only lasted me 15-16 months.
16 de março de 2026
Opinião espontânea
Resposta da The Citizenry
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered with your sheets, especially given your expectations around durability at this price point.
We understand how disappointing it must be to see wear like this after limited seasonal use, and we also regret that you didn’t receive the clarity you were looking for when reaching out to our team. Your feedback has been shared internally, as it’s important for us to better understand product performance over time and how we can improve both quality and communication.
If you’re open to connecting further, we’d welcome the opportunity to learn more! Please don’t hesitate to email us directly at assistant@the-citizenry.com.
I placed an order on 2/17
I placed an order on 2/17.
Have received no shipping or tracking, the phone number listed refers to emailing them which I have and no response — tried several times. Assuming they are not legitimate. And scam company. ‘Will have Cc dispute charges. Grrrr
They asked for me to provide more information which I did and have still not received shipping or tracking confirmation.
3/20
11 de março de 2026
Opinião espontânea
Resposta da The Citizenry
Hi Melony,
Thank you for taking the time to share your experience. We definitely understand how frustrating it can be not to have proactive shipping updates, and we’re sorry for any inconvenience caused. This isn't the level of service we strive for, and we'd love the opportunity to make things right. We've sent you a request for additional information so we can locate your account. Once we receive that information, please be on the lookout for a follow-up email from our Customer Experience team!
Resposta da The Citizenry
Thank you for sharing! We love hearing how much you like the vases and that you found them to be a great value. We appreciate you taking the time to leave a review!
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