The Alcohol Free Co Ltd Opiniões 330

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is an amazing company delivery always on time. My son uses this to send my husband some beers. It’s a lovely surprise and gift for anyone would definitely recommend this company.

Classificada 5 em 5 estrelas

I have now ordered 3 times and each time my order has been despatched quickly and delivered by DHL in the allotted time slot. Excellent service

Classificada 1 em 5 estrelas

I purchased Sobour - Bourbonesque, 100% Alcohol-Free Whiskey Alternative and Glen Dochus - Island Blend, 100% Alcohol-Free Whisky Alternative, 700ml Both of these drinks are completely undrinkable. I... Ver mais

Classificada 5 em 5 estrelas

Five stars for service. Minus five stars to Royal Mail for not delivering our wine. Tom sent another bottle via Special Delivery, which was appreciated. It missed our target date but we will try the w... Ver mais

Informações sobre a empresa

  1. Distribuidor de bebidas
  2. Loja de cerveja
  3. Loja de vinhos

Escrito pela empresa

Suppliers of Alcohol Free and Low Alcohol - Beers, Ciders, Wine's & Spirits. Perfect for if your driving, pregnant or absteining from alcohol.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

330 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Amazing company

This is an amazing company delivery always on time. My son uses this to send my husband some beers. It’s a lovely surprise and gift for anyone would definitely recommend this company.

29 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I subscribed about 3years ago for…

I subscribed about 3years ago for Whissin non alcoholic whiskey and have received great service and a very knowledgeable staff the Whissin is absolutely great and I don’t miss the whiskey I used to drink I would highly recommend it

7 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing range

Amazing range! and fast shipping even at Christmas :)

18 de dezembro de 2025
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Hi May,
Thank you so much for your kind words. We are really pleased you are enjoying the range and that your order arrived quickly, especially over the busy Christmas period.

We appreciate your support and hope you continue to find plenty of favourites with us.

The Alcohol Free Co Team

Classificada 5 em 5 estrelas

Authentic tastes.

All the wines we've tried so far have been of a good quality and tasted very authentic.

18 de dezembro de 2025
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Hi there,
Thank you for your lovely feedback. We are really pleased to hear you are enjoying the quality and authenticity of the wines you have tried so far.
We work hard to source alcohol free wines that stay true to their style, so it is great to know they are hitting the mark.
The Alcohol Free Co Team

Classificada 5 em 5 estrelas

Great service goods very well packed .

Great service goods very well packed .
Will definitely shop here again

18 de dezembro de 2025
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Hi there,
Thank you for the great feedback. We are really pleased to hear everything arrived safely and that you were happy with the service.
We look forward to welcoming you back again soon.
The Alcohol Free Co Team

Classificada 1 em 5 estrelas

Unsafe product and poor customer care

Extremely disappointed with The Alcohol Free Co's handling of a serious product safety issue. One of their glass bottles broke in my husband’s mouth. While they refunded the cost, director Tom Proctor dismissed the incident as “transit damage” and closed the case prematurely without properly investigating. The bottles are still in my possession because their courier failed to collect them twice, so it’s unclear whether the issue might actually have been a manufacturing fault. Overall, the handling of this situation felt lacking in accountability and professional care.

22 de dezembro de 2025
Opinião espontânea
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Dear Kim, As said in our emails numerous times we will investigate it when the package is returned unfortunately due to Christmas our collection of a return wont be prioritised as again we explained, however you are dealing with the manufacturer directly that we put you in touch with so I hope you get some answers once they have had a look at them.

Classificada 5 em 5 estrelas

Excellent range of beers

I love the range of reasonably priced, excellent tasting beers. If you want to replace some/all of your alcoholic beers, this is the place to come

11 de novembro de 2025
Opinião espontânea
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Thank you for your excellent review. We’re really pleased you’re enjoying our wide range of great-tasting alcohol-free beers and that they’re helping you replace traditional options without compromising on flavour. It’s fantastic to hear we’re making that transition easier and more enjoyable for you.

Classificada 5 em 5 estrelas

Not the first time of using this company, but they don't disappoint.

Not the first time using this company, but as always not disappointed.

Prompt delivery, good prices, and good selection of zero alcohol drinks.

Thank you.

10 de novembro de 2025
Opinião espontânea
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Thank you for your repeat custom and for sharing your experience again. It’s reassuring to hear that The Alcohol Free Co continues to deliver with fast dispatch, a reliable service and a varied range of zero alcohol drinks. Returning customers are the best reflection of consistency, and we truly appreciate your ongoing trust.

Classificada 5 em 5 estrelas

good prices excellent service

20 de outubro de 2025
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Thank you for your review. We’re pleased you found our service excellent and our range of alcohol-free drinks good value. Providing reliable service and quality non-alcoholic options is always our priority, and we appreciate you choosing The Alcohol Free Co.

Classificada 4 em 5 estrelas

Delivery failing

The beer arrived just in time. The delivery company lost the case of drinks which was very unfortunate but after making a call to Dry Drinkers, an another case was organised and delivered just in time.
One comment which I think would be helpful is that the cardboard case could be more substantial than it is.
When not full packing is needed to replace mising bottles otherwise the box gets knocked about a bit too much.

21 de outubro de 2025
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Thank you for your honest and detailed feedback. We’re sorry that your delivery was affected by the courier losing the original case, but we’re pleased our team was able to arrange a replacement quickly and ensure it arrived in time.
We also appreciate your comments regarding the strength of the cardboard case and internal packing. This is valuable insight, and we’re already reviewing our packaging to improve protection during transit, especially when cases are not completely full.
Thank you again for your patience and for highlighting areas where we can continue to improve our alcohol-free delivery service.

Classificada 5 em 5 estrelas

Great choice of AF beers

Great choice of AF beers

19 de outubro de 2025
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Thank you for your great review. We’re really pleased you’re enjoying the wide choice of alcohol-free beers available at The Alcohol Free Co. Offering a diverse and carefully selected AF beer range is something we take pride in. We appreciate your support and hope you discover even more favourites with us.

Classificada 5 em 5 estrelas

I'm glad I tried these beers

I'm pretty new to non-alcoholic beers and I was impressed with the ones I obtained from the Alcohol Free Co. The flavours were better than I had expected.
Delivery was efficient as well.

23 de setembro de 2025
Opinião espontânea
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Thank you for your review and for giving alcohol-free beer a try with The Alcohol Free Co. We’re delighted to hear the flavours exceeded your expectations and that your delivery was efficient. It’s great to know we’ve helped make your introduction to non-alcoholic beers a positive one, and we hope you enjoy exploring more from our range.

Classificada 5 em 5 estrelas

Bought for a family gathering.

Bought for a family gathering.
Compliments from everyone who indulged!
Espresso and Gin and Tonics were faves!
Delivery was also prompt
Will buy again!

18 de setembro de 2025
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Thank you for your wonderful review. We’re delighted your family gathering was such a success and that the Espresso and Gin & Tonics were favorites. It’s great to hear everyone enjoyed the alcohol-free options and that your delivery was prompt. We look forward to supporting your next order.

Classificada 2 em 5 estrelas

Still waiting for refund

I was disappointed not to receive all of the beers that I selected. There was a pencil note about a refund. I've been in contact multiple times with the company but am still to receive my refund for the items that were not sent. I do hope that taking over the Dry Drinker name this summer isn't distracting this business

21 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

It all works well

Everything works well

A great selection of alcohol free beers to choose from, super fast processing of my order and delivery when I wanted it.

18 de julho de 2025
Classificada 1 em 5 estrelas

Good beer bad servicet a month not to deliver what…

Took nearly a month not to deliver what I had ordered and paid for in advance. The worst customer service I have ever encountered bar none. They blamed the courier company and did not apologise.

6 de junho de 2025
Opinião espontânea
logótipo da The Alcohol Free Co Ltd

Resposta da The Alcohol Free Co Ltd

Thank you for taking the time to share your feedback.

We’ve reviewed the email exchange with our customer service team and wanted to take a moment to clarify a few details.

Your query regarding the missing parcel was raised 15 days after dispatch. As outlined in our order and tracking confirmation emails, we kindly ask customers to notify us within 3 days if a delivery hasn’t arrived so we can step in and resolve it promptly.

That said, as soon as you got in touch, our team responded quickly and offered two solutions: a replacement or a full refund. You chose the refund option, which we processed immediately.

We’re proud of our commitment to customer care and are fortunate to receive consistent 5-star reviews for our service. While we absolutely value constructive feedback, we do feel your review may not reflect the full context of the support we provided in this instance.

If there’s anything further we can do to assist, we’d be more than happy to help.

Warm regards,
The Alcohol Free Co. Team

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