The Back Shop (Now Back In Action tm) Opiniões 

142
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've had a bad back for 9 years and had had enough. I found Back in Action Marlow store to try out sofa, chairs and mattresses. Iliana the Manager there let me stay all day to try out the furniture.... Ver mais

Classificada 5 em 5 estrelas

I knew what product I wanted (a replacement for a worn out item). Found The Back Shop via Google, excellent & informative web site, competitive price, & one of the most efficient & speedy delivery ser... Ver mais

Classificada 5 em 5 estrelas

I spent ages dithering, changing my mind, trying seats out, dithering again.. but the person who served me was the epitome of patience. She also gave invaluable advice and guidance on other ways I co... Ver mais

Classificada 5 em 5 estrelas

The advisor I saw was absolutely brilliant and steered me towards a much more suitable product than I would have gone for if purchasing on line. She also saved me from getting another unsuitable produ... Ver mais

Informações sobre a empresa

  1. Loja de mobiliário de escritório
  2. Loja de mobília para quartos
  3. Loja de móveis
  4. Loja de calçado

Escrito pela empresa

The Back Shop has been aquired by "Back In Action" forming the UK's Premier Ergo-Furniture Retailer. Branded as "Back In Action : THE Back Shop" This extends The Back Shop to four great retail stores in Marylebone, Amersham, Bristol and Marlow. Back in Action has its own Trustpilot section which reflects the increased service now given to former Back Shop clients.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

142 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(142)

1 opinião nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Missing Items in box.

Missing Items in box.
I emailed yesterday as my 2 sitfit plus cushions came without needles to insert into the pump. I haven't yet received a reply. Thanks

8 de junho de 2017
Opinião espontânea
logótipo da The Back Shop (Now Back In Action tm)

Resposta da The Back Shop (Now Back In Action tm)

Hi Jane

Having investigated this for you I am pleased to find that we have been in touch and helped you to locate the needle within the pump housing.
This neat little deign means the needle doesn't get bent but does often mean that the pump needle is missed when unpacking the item.
We will be looking at how we can more clearly mark the needles location!

Thank you for your feedback :) we hope you are now enjoying your SitFit to the full!

Best Wishes

- The Back Shop team.

Classificada 5 em 5 estrelas

Efficient ordering and delivery on a good product.

Immediate response on ordering the Humantool saddle seat was much appreciated. Product was delivered in two days which I thought was super-fast and the saddle seat is great, finding it extremely comfortable and has already eased tension in my lower back and can feel the benefit of my hips being positioned in a more open alignment. Many thanks.

12 de abril de 2017
Opinião espontânea
Classificada 4 em 5 estrelas

did what it says on the tin

i object to rating companies trying to dictate my behaviour. i'm happy to supply a rating, i'm not happy to give you more of my time. go away!

27 de fevereiro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Damaged Goods

Update, the back shop got in touch straight away and informed us that we would not have to pay to send the product back, by this point we had fixed the fault. The company then informed us they would be sending us a free replacement as well. Excellent customer service. Thank you

Ordering was easy and the Lumber roll turned up quickly. However the strap on the back was broken. When I looked at the returns policy it said we have to pay for the return, the lumber roll was only £23 so it would not be worth our while sending it back. One of the teachers will be stitching it

27 de janeiro de 2017
Opinião espontânea
logótipo da The Back Shop (Now Back In Action tm)

Resposta da The Back Shop (Now Back In Action tm)

Dear Janet,

You are not obliged to pay for the return of faulty items. It looks like you've been able to effect a repair but we would like to refund some of your purchase or supply a replacement at your option.



Very best wishes BIA The Back Shop

Classificada 5 em 5 estrelas

Great product & customer service!

Having suffered an office chair that apparently is well suited to most people's backs long enough I was on the lookout for a lumbar support with an amount of flexibility and sitting partner fits the bill perfectly and I finally manage to get through a days work without the usual back, neck and shoulder pain, bliss! Though be warned it takes a bit getting used to and some of my back muscles weren't all to pleased to begin with. In terms of customer service, I didn't receive a confirmation email for my order so phoned the customer service to find out my order is already on the way, less than 12 hrs after ordering. The courier service kept me up to date and was probably the most reliable considering we live in a remote location and have to rely on safe location delivery.

3 de outubro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

very good

the humantool saddle that I bought is by far the best buy for me over the past few years!

19 de julho de 2016
Opinião espontânea

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