The Beer Town Opiniões 

991
TrustScore: 4.5 em 5

4,6

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordering, and confirmation was great. Great product choice and availability. But then it went quiet! The tracking from you through "SHOP" was crap! Non existent. Then APC stepped in and within the del... Ver mais

Classificada 5 em 5 estrelas

Good price, quick delivery, and even arrived in lowenbrau crates which was a huge bonus and lovely surprise!

Classificada 2 em 5 estrelas

So I couldnt be home to accept delivery I left instructions to leave parcel behind the bins! They didnt And they didnt tell me where they did leave the delivery After talking to you, turns out... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Placed an order but found one crate had been damaged in transit. One phone call and 48hrs later, the order was fulfilled. The measure of a great company is always how the respond when things do not go... Ver mais

Informações sobre a empresa

  1. Loja de cerveja

Escrito pela empresa

Here at The Beer Town, we love sourcing and curating the best world and craft beers from every corner of the globe. A new beery venture launched in the throes of lockdown, 2020, our goal is to offer an exceptional beer home delivery service to beer lovers across the UK.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

991 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 34% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(991)

426 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very quick efficient service.

Very quick efficient service.
Beer ordered online from Germany on Friday evening and the beer delivered in time for a lunchtime session in Morecambe Bay on the Tuesday.

23 de fevereiro de 2026
Classificada 5 em 5 estrelas

Brilliant customer services and great company to deal with

Fantastic company with competitive prices and speedy delivery. Had an issue with the delivery company called customer services and it was sorted in minutes. I will be using them again.

20 de fevereiro de 2026
logótipo da The Beer Town

Resposta da The Beer Town

Hi Josh,

Thanks for the feedback, it really is appreciated, we're glad you are happy.

Enjoy :)

The Beer Town

Classificada 5 em 5 estrelas

Always fantastic choice& excellent…

Always fantastic choice& excellent delivery times. Bravo The Beer Town.

13 de fevereiro de 2026
logótipo da The Beer Town

Resposta da The Beer Town

Hello there,

Many thanks for your review, we're glad you had a positive experience with us.

The Beer Town :)

Classificada 1 em 5 estrelas

A Waste Of Time & Money

I ordered two cases of Sierra Nevada Pale Ale from The Beer Town and wish I hadn't. We opened the first case and none of the bottles we tasted were good; the beer was very slightly sweet, more like a juicy pale ale - which this beer isn't! I requested a refund on the site and waited days before a response. The Beer Town then refunded 20% of the case we'd opened and arranged for a collection of the second case. Collection by APC didn't happen, so a neighbour I'd asked to accept it had to wait in for two days. There were errors during several stages of the communication; in total I exchanged over 30 emails, simply trying to get the second case collected. The following day, APC called to say the collection hadn't been made! So, more emails. There had been no instructions re: packing the case for collection, no return label or anything else so I was lucky I thought to put The Beer Town address on the box, so that APC could eventually identify it. The Beer Town did at least refund for the returned case but I've still paid 80% of the cost of a case of undrinkable beer. I've emailed The Beer Town stating this but the replies have now stopped.

To summarise, after spending over a week trying to resolve this problem, I have 8 bottles left of beer I can't drink and am about £25 out of pocket. I've had several stressful email exchanges and two confusing telephone calls and therefore cannot recommend this seller. The handling of the collection process was particularly unprofessional, but The Beer Town could have made it right by refunding me in full. The fact that they just stop replying when I ask to be properly refunded really leaves a bad taste in the mouth.

1 de fevereiro de 2026
Opinião espontânea
logótipo da The Beer Town

Resposta da The Beer Town

Hi, Martin.

Thanks for your review.

Firstly, I would like to apologise for your experience with this order, as it was far from the service we aim to provide.

When you had first emailed ourselves on a Saturday, we got back to you first thing the following Monday as there is no one on weekend shifts. We received your order details and looked into the issue for you. We then informed yourself that we could arrange a free collection for the unopened case, and a 20% refund for the case in which several bottles had been opened, which you had initially agreed to.

However, you then stated that you would like the full cost of the opened case refunded, as you felt they didn't taste right. We replied just over an hour later, advising that usually we would not refund the whole case as several had been opened, but on this occasion we would as a goodwill gesture. You have now been fully refunded for both cases, while being able to keep one.

In regards to the collection, I can only apologise as this one is on us. There was an honest mistake made where we hadn't confirmed the collection, and thereafter a lack of communication between ourselves and APC. Once again, I can only apologise to yourself and your neighbour, as the issues with the collection could have been avoided.

In summary, you have been refunded for the collected case, and also for the opened case, which you are free to keep and use in whatever way you may see fit.

Again, I apologise for the negative experience you have had, and I hope you can consider giving us another chance some day in the future.

Kind regards
The Beer Town

Classificada 3 em 5 estrelas

Very competitive price

Very competitive price , reasonable service but crap delivery service

6 de fevereiro de 2026
logótipo da The Beer Town

Resposta da The Beer Town

Hi Mr Cummings,

Thank you for your review and I'm sorry to hear about the negative experience you had with your delivery.

If you would like to discuss this issue further, please contact us via email at hello@thebeertown.co.uk and we will be happy to help you.

Kind regards
The Beer Town

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais