The Book Of Everyone Opiniões 1916

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing unique & great fun book. The humour throughout is warm & informative & the personal element to the book makes it a perfect gift for that special birthday. Customer service & help was excellent... Ver mais

Classificada 5 em 5 estrelas

Love it was moved to tears. A great surprise for a big birthday for family including some great family pictures. Was also a good way to get those unable to join us to be involved too. Even more can... Ver mais

Classificada 5 em 5 estrelas

I was looking for something special for a special birthday that would be cherished forever and be something one wouldn’t see all over. This certainly fit the bill. After fretting about trying to find... Ver mais

Classificada 5 em 5 estrelas

My daughter loved her book which she received for her 18th birthday. I thought the whole process was relatively straightforward, I like the fact you could do an advanced edit and personalise it more i... Ver mais

Informações sobre a empresa

  1. Livraria
  2. Editora de livros
  3. Loja de lembranças

Informação fornecida por diversas fontes externas

Making the world a little bit more wonderful, one personalised gift at a time.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 4 em 5 estrelas

I absolutely love the book

I absolutely love the book. The last time I ordered it was two years ago and I decided to come back and order one for my friend's 21st. She's in love with it.
However, I wish there were more options and more areas to write as it would be lovely to add more personalization. And more photos.
But otherwise, I love it and would highly recommend it to anyone that is interested in a present like this.

13 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I used The Book of Everyone three times…

I used The Book of Everyone three times now and the service and end product has been excellent each time. It is so nice To be able to personalise the books And makes a wonderful, different gift for people to keep.
I will definitely use them again at some point and recommend this company wholeheartedly.

13 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Grandson book

I asked for suggestions from staff for a book for my 15 month old, about to be big brother, grandson. The result was two books which my daughter, her husband and my grandson all love. Always a pleasure doing business here.

13 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Best gift!

This is the second time ordering The Book of Everyone. The first time was for my husband's birthday and more recently for my best friend. Both times they were surprised and delighted. It makes a very personal gift that will always be cherished. Excellent service. Don't hesitate to order one or two!!!!

13 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent company and product, professional and helpful staff

I received a book for my birthday which I loved, given the personalised photos that were included. The videos from family were priceless! This prompted me to re gift a book and the process was so easy. The customer service care (James, thanks!) was prompt and helpful on a small number of queries and highly professional. I would recommend this company and product without hesitation.

13 de outubro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

They gave me the wrong country on my…

They gave me the wrong country on my map, very difficult to get a hold of, no one answers the phone. Terrible business ethics

12 de outubro de 2020
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Betsy

This is Theresa. I am part of the customer support team here at The Book of Everyone.

Currently we offer email support and we answer all our enquiries within 48 hours Monday to Friday.

I can see that one my team mates supported you to remake the map you wanted and that in your last contact with us I also see that you are happy.

Kind Regards
Theresa

Classificada 5 em 5 estrelas

Brilliant book

Brilliant book - will be recommending it to others! Love colour choice of books and some personalisation. My sister loved it for her 40th birthday. Susi was extremely helpful in her communication 😁

9 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Milestone Birthday Book

I ordered The Book of Everyone for my son's birthday. This was the third book I have ordered from the company; however, it had some imperfections and was not like the previous two books which were in perfect condition. I immediately sent them an email explaining the imperfections and asked what could be done about them. They responded quickly to my inquiry and offered to send me a new book free of charge! They reprinted the book and sent it to me very quickly! I cannot praise this company enough for their excellent customer care and the fact that they stand by the quality of their merchandise! I highly recommend The Book of Everyone to anyone who wants good quality workmanship, excellent customer care, and a unique gift selection! Thanks especially to James who handled my inquiry from start-to-finish with quick, caring, and efficient concern! By-the-way, the second printing of the book was in pristine condition!

7 de outubro de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

I received my personalized map a week…

I received my personalized map a week ago. I like the idea a lot, the colors i picked where nice. But the map did not have the street names on that specific city I chose. It’s just a plain map photo only has the city name and like 2 other regions. I thought i was going to be like a real map with street names and all.

4 de outubro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered 4 fab maps from The Book of…

Ordered 4 fab maps from The Book of Everyone. 3 arrived, 1 missing. Got onto these guys and James very promptly and professionally got to the bottom of the issue, and then re-issued print order, and I received map yesterday. Maps look great, well packaged. Would recommend and use again. Thanks James.

1 de outubro de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Stellar Customer Service

The best customer service I've experienced in quite some time... even with only email communication.

Shout out to Susi Stace... give this amazing individual a raise! The company is working through customization upgrades, but with Susi's product knowledge and hands-on order management, my BOOK was finalized and received just in time for my nephew's birthday!

I will definitely be a repeat customer.

NOTE: If in the US, and you need your order within 10 days, then upgrade from standard shipping to avoid the ALWAYS frustratingly slow FedEx SmartPost.

25 de setembro de 2020
Opinião espontânea
Classificada 2 em 5 estrelas

Ordered the book 2 hours ago order…

Ordered the book 2 hours ago order ID682166.

Realised I made an error as it is printing the current birthday year and I’m buying it as a birthday present for a friend's birthday on 29 Sept 1982.

It was confusing for me when the question was next birthday, as to me, currently birthday year is 1982.

After checking several times and confirmed the order. I realised the printing is at the wrong age! I’m getting it for her 38th birthday which is next week and not 37th (current birthday year??). Unable to find anything which says I can fix or edit after the order timeframe making me anxious as I finally found a good gift. Please help me fix this and reconsider 2 hour edit window to longer perhaps. Could really help with this anxiety.

it's 12 hours later now, i have been trying to call the help line, to rectify the issue. Typically any purchases you can cancel the order within 24 hours and repurchase.

Considering this is such a personalised item, it is poor form that i am unable to reach out to anyone.

I realised the error in less than 2 hours of the order, been trying to email/call all the available numbers last 12 hours. I received an automated email response saying may take up to 72 hours to respond and chances are i may receive response saying it's more than 24 hours and they are unable to fix the error.

Can someone please help! It is ridiculous to send a birthday book for someone's 38th birthday at 37 because it's "current" birthday year.

Customer service has since then reached out to me to resolve the issue. Still waiting for the book to be delivered which is a shame as I had two customer service team responding and saying they ll do different thing which delayed the process.

I also paid foe the video montage but definitely not worth the $18, they basically just put the videos together, no basic background music, transition etc, which was disappointing. Have requested for a refund as I have just asked my friends to send me videos of themselves and I can put it together myself on a link.

As a paid option, I think you should let the customer know what they ll be expecting. For $18 I wasn’t expecting anything fancy, just generic preset templates pieced together videos with some music and transition in between

20 de setembro de 2020
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Flora,

This is Theresa. I'm part of the customer service team at The Book of Everyone.

Because the majority of our customers' orders are time sensitive and we are not able to answer enquiries 24 / 7 we have built in a system so that you can access and hold your order from being printed via your order confirmation email so that if you see something needs to be changed you have the opportunity to do this.

As you have written in your update we are in touch with you and have resolved the error in your book and will continue to support you with your enquiry.

Kind Regards
Theresa

Classificada 4 em 5 estrelas

Order in plenty of time before you need it

Order your book in plenty of time as mine arrived after the event !
Customer service are not available 24/7 so don’t respond immediately.
Eventually sorted out to a satisfactory conclusion.
Shame as the book is brilliant

16 de setembro de 2020
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Sue

This is Theresa. I’m part of the customer happiness team at The Book of Everyone.

We are sorry that your book has been delayed in the post. We aim to give accurate delivery estimates at our checkout as we know that our gifts are time sensitive and we want to avoid disappointment for our customers, however we cannot unfortunately guarantee third party courier delivery.

We currently don’t offer a phone service as we are catching up from major disruptions to production and couriers in these last few months but hope that we can reintroduce this service soon. In the meantime we aim to respond to email enquiries as quickly as we can - and I see that we responded to you within 24 hours of you reaching out to us. I see that we are in contact with you now to follow up with your delivery to make sure that it gets delivered to you.

Kind Regards
Theresa

Classificada 1 em 5 estrelas

I ordered a personalised map and really…

I ordered a personalised map and really impressed with the concept, ordering and delivery very smooth. However I'm very disappointed on the quality of the paper, feels a bit amateur (a kid printed off his home printer!) and the print colour looks more faded as a result. I appreciate the responsibility approach to the paper the company is using but for the price and the actual end result i would have expected something more professional with better finishing touches. 6.5 out of 10 for this item

12 de setembro de 2020
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Darren

This is Theresa. I’m part of the customer happiness team at The Book of Everyone.

Thank you for sharing your feedback with us. We are following up with our production team to take a closer look at the print and paper quality of your map. We absolutely want to make sure that the quality of the maps we produce are nothing short of excellent. I can see that a member of our team is following up with you now and we want you to know that we will find a solution for you.

Kind Regards
Theresa

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