The Book Of Everyone Opiniões 1916

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Amazing unique & great fun book. The humour throughout is warm & informative & the personal element to the book makes it a perfect gift for that special birthday. Customer service & help was excellent... Ver mais

Classificada 5 em 5 estrelas

Love it was moved to tears. A great surprise for a big birthday for family including some great family pictures. Was also a good way to get those unable to join us to be involved too. Even more can... Ver mais

Classificada 5 em 5 estrelas

I was looking for something special for a special birthday that would be cherished forever and be something one wouldn’t see all over. This certainly fit the bill. After fretting about trying to find... Ver mais

Classificada 5 em 5 estrelas

My daughter loved her book which she received for her 18th birthday. I thought the whole process was relatively straightforward, I like the fact you could do an advanced edit and personalise it more i... Ver mais

Informações sobre a empresa

  1. Livraria
  2. Editora de livros
  3. Loja de lembranças

Informação fornecida por diversas fontes externas

Making the world a little bit more wonderful, one personalised gift at a time.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 5 em 5 estrelas

I recently ordered the book of everyone…

I recently ordered the book of everyone for an old friend. Some of the pages were a bit tricky to change/input but I got a response fairly quickly and got help. The result was great, a lovely book, although a little expensive for what it is, and hardback would have been another £10 on top - maybe revise cost of what is a fairly thin paperback book in the end? Nice and a bit different though.

9 de fevereiro de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

Was brought for a birthday present I…

Was brought for a birthday present I paid extra for the delivery and it’s still not even been dispatched yet and is needed for this Friday the books aren’t even cheap so they could at least get them out on time

3 de fevereiro de 2021
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Ellie

This is Theresa. I'm part of the Customer Happiness Team here at The Book of Everyone.

We work closely with our printers to make sure that our books are sent out on time as we understand that they are time sensitive. I am in contact with you now and can see that your book was shipped on the time and it's on it's way to you.

Kind Regards

Theresa

Classificada 4 em 5 estrelas

Anniversary Gift

I ordered a map for an anniversary gift. Although I carefully reviewed the processing times and paid for expedited shipping, it didn’t arrive when I hoped. Once I did receive it, there was a small imperfection in the print underneath the frame. I alerted their customer service team and they quickly worked to send a replacement. I appreciated the effort to rectify the situation quickly. The map looks great and it went over very well with the recipient.

27 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent site everyone must use it

My experience with book for everyone has been amazing. They are all so talented and helpful especially Dominika. They helped me create a fantastic book and video for my beautiful daughters 21st birthday in February she is going to be overwhelmed. This site helps dreams come true and in this Covid world we are living in at the moment is like a breathe of fresh air. My daughter us having to spend her 21st in lockdown but this will boost her to see her family and friends on video will be like having them in the room. Thank you a Book for Everyone you're all very special. A very happy customer, Jane Whittaker

25 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

100% the best gift to give anyone xxx

Hi I got this book for everyone for my daughters 20th birthday, it took me days to make it exactly how I wanted it as only had access to my mobile, but that was fine I enjoyed this. Anyway all was good and easy with delivery etc no problem at all. Gave it to my daughter she loves it so do I it looks good excellent quality, every time she reads it she finds something that she’s not read before, I’m so over the moon with this purchase and would 100% recommend this for any occasion Thank you to everyone at book for everyone keep up the good work xx

18 de janeiro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

The stress isn't worth it, waste of time and money

The whole process feels like you're giving someone your money for no feedback and confirmation that it's been done.

Days after placing my order I've had no contact from the company. I don't know whether this has been printed, whether I will receive this gift in time or if I will need to make alternative arrangements.

Massive stress, the whole process isn't pleasant.

Update - The delivery is late and still hasn't arrived.

18 de janeiro de 2021
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Lee

This is Theresa. I'm part of The Customer Happiness Team here at The Book of Everyone.

Thanks for your feedback. We are really sorry that your order was delivered a day later than advertised - we understand that gifts are time sensitive and work closely with our print partners to minimise delays in delivery like yours.

In response to your comment that we weren't in contact with you - I can see that we sent you the automatic email email we send all our customers confirming that we received your order, that we sent your order to be printed and also that we had shipped your order. Also that we responded to your enquiry to customer support desk the next business working day on Monday 18th. We welcome any feedback on how we could improve on our communication.

Thanks and Kind Regards
Theresa

Classificada 1 em 5 estrelas

The stress isn't worth it, I'd not use again

The whole process feels like you're giving someone your money for no feedback.

Days after placing my order I've had no contact from the company. I don't know whether this has been printed, whether I will receive this gift in time or if I will need to make alternative arrangements.

A massive stress, the whole process isn't pleasant.

16 de janeiro de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

This such a great company

This such a great company. Got my book here in record time. Theresa was the lady that dealt with the situation.. would highly recommend this company. Thank you once again..

13 de janeiro de 2021
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Meridy

This is Theresa.

Thanks for your feedback - we are happy your book got to you in time!

Kind Regards
Theresa

Classificada 5 em 5 estrelas

They have such good customer service

They have such good customer service
I ordered from Pakistan and had hurdles with online payment but the product is totally worth it!! An amazing idea, highly recommended as a gift!

8 de janeiro de 2021
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Sasha

This is Theresa. I'm part of The Customer Happiness Team here at The Book of Everyone.

Thanks for your feedback. We are happy to have been in service to you :)

Kind Regards
Theresa

Classificada 1 em 5 estrelas

Extortionate! (With update)

I went to purchase one of the maps, although I felt £40 was the upper end of what I’d want to pay for a novelty gift, i was prepared to pay it. UNTIL I realised that it did NOT include the frame. All of your advertising makes it look like the frame is included but it’s not! If you want this gift it costs a minimum of £75!!! Do not pay this! You can do it yourself for less than £20!

RESPONSE TO REPLY
I appreciate you taking the time to reply and I also thank you for passing this on to your marketing team.

Although as a business I also agree that you need to make money. Equally I feel that you can’t charge people for the love and passion you have for your product, that should come naturally and is ultimately free. A top tip... reduce you crazy margin to a good margin and your profits will soar.

12 de dezembro de 2020
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Barry,

This is Theresa. I'm part of The Customer Happiness Team here at The Book of Everyone.

Thanks for feedback on our advertising - I have passed on your comments to our product team as we want to be clear in our messaging.

Creating our maps and personalisation suite is an ongoing labour of love from our team and we price them according to this value we place on them.

Kind Regards
Theresa

Classificada 2 em 5 estrelas

A lovely quirky product/keepsake…

A lovely quirky product/keepsake ordered for my anniversary...........unfortunately it didn't arrive in time, and then it didn't arrive at all.
Fully refunded but the service was appalling and typical of the "just good enough"attitude that you get in the UK. This company won't last long in the service industry if that is what they call service. BLOODY RUBBISH!

27 de novembro de 2020
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Simon

This is Theresa, I am part of the customer support team at The Book of Everyone.

We are sorry your order was delayed in production by one day with us and was then returned to our printers by the courier. Unfortunately a very small percentage of our orders are slightly delayed like this, and very occasionally there are problems with shipping and we do deal with those orders on a case by case basis.

The offer still stands from my last email to resend your map to you which has been returned to our printers - we would just need you to confirm the shipping address is correct.

Kind Regards

Theresa

Classificada 5 em 5 estrelas

Amazing!!!!

I can’t even begin to express what an amazing experience I had.
I came across this site on Facebook. I was a little nervous at first since I have had a bad experience.
I decided to order a gift for my husband for our anniversary. I was having a hard time trying to figure out how to work the site. I sent in a request after messing it up and after purchasing it on a Friday after hours.
Of course, I was in a panic.
They immediately they put a hold on it and first thing Monday I was contacted by Susi Stace.
I still continued to have issues, operator error, over the next couple of day’s. Susi continued with the patience of a saint constantly answering my emails and even fixing this for me. I felt so bad as I was so clueless.
I can’t express how amazing Susi was and in the end made my gift absolutely perfect!!!!
I don’t normally write reviews but I couldn’t resist. In the times we live and with so much going on, I had to leave this review.
I will order again in the future and have shared my experience with many of my friends.
Thank you to Susi and everyone at this company!

20 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered a book for my best friends…

I ordered a book for my best friends 50th birthday. I gave her the book yesterday and she loved it. As an added bonus we got to do a video collection, no limits on the amount of videos to upload, we had friends upload their own little video message, and this was viewed yesterday, producing lots of laughter, and was especially poignant with being in lockdown so they couldn’t be there in person on the day.
I contacted the team a couple of times during the making of the video and they were always quick to respond. Very helpful.
The book itself is great, I ordered the paperback version and it is really good quality.
I would definitely recommend this. The only criticism is that maybe more options to choose from when wanting to change one of the pages. I would have liked to change a couple more pages but there wasn’t enough to choose from that were suitable. Apart from that, all great.

19 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely love this

Absolutely love this! I’m so excited to pass the book on as a gift! Have to wait though as postage was super quick. Would definitely recommend and use again.

14 de novembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

The Book of Everyone looks great but…

The Book of Everyone looks great but I'm having a lot of problems communicating with the team to answer queries including my choice of accompanying gift card that keeps disappearing/reappearing on their page/my order. It's quite hard to explain over email and as they take 72 hours to respond - I've replied seeking further clarification and don't know if I'll need to wait another 72 hours. I started this process on Monday for a birthday this Sunday so this will now be late and/or finding an alternative will be a hassle. It would help if I could talk to someone on the phone and quickly. Please can someone look into this

12 de novembro de 2020
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Penny

This is Theresa. I am part of the customer support team at The Book of Everyone and I have been supporting you via email.

I do apologise that our customer service desk has not been able to help with your enquiry as quickly as you hoped on this occasion. I can see that we responded to your first mail after 25 hours - is there a chance that you didn't receive my reply? When you next wrote to us we responded on the same day.

At the moment due to the current difficult situation we are only offering email support Monday to Friday and we respond to all enquiries in the order in which they arrive. We make it our priority to respond to emails as soon as we can as we do understand that people often use our products as gifts and are required for a specific date.

Kind Regards
Theresa

Classificada 5 em 5 estrelas

This is the third book I have given for…

This is the third book I have given for a “Milestone “ Birthday. All the recipients enjoyed the books. All were delivered on time and beautifully wrapped. The latest book is the first time I used the video option, during this time of COVID-19, it was a great addition.

2 de novembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Fabulous Map of Everyone

I bought a map of everyone for my son to commemorate a wonderful trip with him to Amsterdam (my first visit) to see a rock concert. The map is fabulous and was easy to create, adjust and personalise. While these maps are not cheap, they are certainly very good quality and a unique way of remembering a special occasion.

22 de outubro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Disappointed

I was leery about purchasing, however I did.

I was pleased with the email updates regarding my book.

Once delivered, I noticed the book was missing 5-6 pages at the end. I then went through the book in its entirety and compared it to what I actually created and realized that pages are missing/out of order in the beginning as well.

You’d think after the review process, this would eliminate errors... but apparently not.

This is very disappointing as this was a birthday gift, now delayed. I’ve contacted customer service in hopes this issue will be resolved.

18 de outubro de 2020
Opinião espontânea
logótipo da The Book Of Everyone

Resposta da The Book Of Everyone

Hi Rhiane

This is Theresa I am part of the customer happiness team.

We sincerely apologise that your book was shipped with pages that were missing.

I can see that my team mate Susi has supported you since you wrote this review and she got a new copy to you ASAP which was perfectly printed.

Kind Regards
Theresa

Classificada 5 em 5 estrelas

Best customer service

Received a damaged frame with my order, but James at The Book of Everyone took care of me, exceeding expectations. Not only was he prompt in his response to my claim, he was more than accommodating. He had his production team rush me out a new order as soon as possible. As a paying customer, even though I had a damaged product, the customer service alone made up for it tenfold. I will definitely use The Book of Everyone for future gifts.

15 de outubro de 2020
Opinião espontânea

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