The Bridge | Watch Straps Opiniões 

178
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The Helm is the fifth band I've bought from The Bridge, and it may be my favorite. I wore it every day during a recent international trip, in and out of the water and through plenty of heat, and it st... Ver mais

Classificada 5 em 5 estrelas

I purchased three straps from these guys. Shipping from the UK to the USA and unfortunately when the package arrived was broken and empty. Clearly either Royal Mail or USPS lost the merchandise and de... Ver mais

Classificada 5 em 5 estrelas

I recently purchased (3) straps, (2) for the Ultra and (1) for my older I watch….all of these straps are “as advertised” and leaving me as a very satisfied customer.

Classificada 5 em 5 estrelas

I love my Apple Ultra Watch but the rubber band it came with is a bit clunky. Recently I purchased an Aurelias Strap in navy with silver hardware. The rubber is more flexible, the texture design is re... Ver mais

Informações sobre a empresa

  1. Fabricante de relógios de pulso

Escrito pela empresa

We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

178 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 66% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(178)

71 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Outstanding customer service

So this is an update to a review I posted a while ago. Initially I ordered the Goodwood strap for my Ultra, got the despatched confirmation email and then given the run around saying it was out of stock so ended up getting a strap I didn’t really want - was very disappointed so my review reflected that.

Next up was an email from Sarah in the support team offering to sort the issue for me so I’m now the proud owner of the strap I wanted in the colour I wanted.

Customer service couldn’t be better - and I’ve gone from a disappointed customer to one that will come back again !

So thank you - very happy with the strap and the service has gone above and beyond !

7 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Aurelias is better than the Apple OG!

I love my Apple Ultra Watch but the rubber band it came with is a bit clunky. Recently I purchased an Aurelias Strap in navy with silver hardware. The rubber is more flexible, the texture design is refined, the silver hardware complements the watch perfectly! So don't put up with the original. If you want a sporty band with a bit of style then get yourself an Aurelias!

17 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Beautifully made

Beautifully made and extremely high quality. Feels great on the wrist. Have had many watch straps for my Apple Watches over the years and this is by far the best!

12 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Service Beyond Expectations!

I’ve ordered 3 watch bands from The Bridge. Great looks for an Apple Watch. Recently one of my bands did fit the watch properly. Contacted customer service, sent a video clip, and they sent me a replacement band of my own choosing. Our cousins in the UK are knocking it out of the park! Thank you!

29 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

A stand out choice

In a marketplace filled with cheap junk, The Bridge stands out with a selection of tasteful, quality bands at a reasonable price. Solid buying experience, fast shipping from the UK to Canada. Model purchased is The Helm in Navy with White stitching for the Apple Watch Ultra.

13 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I have always loved their products

I have always loved their products. Great quality and selection. Plus, shipping has been a breeze even though it is international.

My last purchase arrived empty. The package had been opened, and my purchase had been stolen somewhere along the way. I contacted customer service, and it was reshipped to me quickly. The package arrived without any further issue.

The products are amazing, shipping is quick, and the customer is trustworthy and efficient. Thanks. I'll be back!

10 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent quality & service

I couldn’t be happier with my Helm watch strap. I ordered it in the morning, it was dispatched within a couple of hours, and it arrived the very next day.

The quality is excellent. It feels premium, fits my Apple Watch perfectly, and looks even better in person. It has completely changed the look of my watch.

The service was just as impressive as the product. Fast dispatch, next day delivery, and a great quality strap. I would happily order from them again and highly recommend them.

30 de julho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Poor Customer Service resolved by owner

Shiny website, lovely straps, dreadful customer service. The straps look great but the problems continue.
a) I ordered and paid for a strap but cancelled it to take advantage of a 3 for 2 deal. When I received my refund they had deducted £3.99 despite the fact that i never received the strap.
b) Emails continually bounce back undeliverable,
c) The magnet fell out of the Polaris yellow 46mm strap that I ordered on Day 2 suggesting poor product quality. (Made in China?)
d) Very occasional responses from Sarah in Customer Service & very weak customer service & service recovery.
e) Told them that I don't need a free strap (which they kindly offered) just a replacement for my faulty Polaris Yellow 46mm but no response at all. I sometimes wonder if there is really anyone in Customer Service except one hour a week?
f) Finally spoke to the owner who called me and who resolved all issues. That’s quite impressive. Now received a replacement Polaris strap and also the £3.99 back.

29 de julho de 2026
Opinião espontânea
logótipo da The Bridge | Watch Straps

Resposta da The Bridge | Watch Straps

Hi Nigel - firstly, I'd like to sincerely apologise for the delay & the situation as a whole - this simply isn't good enough.

We flagged this as an urgent priority the day you posted the original review, and I've just spoken to the team and they have informed me that a response was sent to you on the 29th July at 17:18 - 6 hours after leaving the original review.

We need to hold our hands up and say it looks like we had some email infrastructure issues with regards to your emails landing in our spam - I'm going to be closely looking into this, as this is an awful experience for you and completely not your fault. You did everything you needed to.

I've asked the team to make it priority number 1 to get this sorted for you and for you to be properly compensated for this.

We take immense pride in our customer service, and genuinely just trying to do right by our customers. So sorry that we let you down Nigel.

Going to be looking into this in more detail personally.

Kind regards,
Oliver
Founder | The Bridge

-

A timeline to confirm where we went wrong.

On Jul 21 — Nigel's Outlook emails start bouncing back with a 550 5.7.520 spam block error from Bridge's mail server. The Bridge email system is literally rejecting his messages as spam. Nigel has been forwarding bounce notifications trying to get through.

Jul 29 — CS finally confirms the refund was processed and offers him a free bonus strap as a goodwill gesture. Nigel replied saying he doesn't want a free strap — just the replacement for the faulty Polaris — but that reply also bounced. Bridge never received it.

Today — Nigel left the 1-star review because from his perspective: refund had £3.99 missing, emails keep bouncing, faulty strap replacement never arrived despite being agreed 10 days ago, and the last response he got offered him something he didn't ask for.

Classificada 5 em 5 estrelas

Fantastic customer service

Bought a watch strap as a birthday gift for my brother. The strap did not quite fit the watch right so I reached out the the customer support team. The customer support team was super friendly and replaced with a different watch strap (that fits perfectly!) for no charge.

27 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I ordered two watch straps

I ordered two watch straps , I was a bit apprehensive as I wasn’t sure about the quality I would be getting. I can honestly say I wouldn’t order another strap from anywhere else! 10/10 it’s perfect for me as I work in construction and they’re easy to maintain and clean.

21 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant warranty service

Brilliant service. Have had the Henley strap for 18 months which sadly broke but customer service was amazing in replacing it under warranty. Had a replacement at my door within 2 days!

23 de maio de 2026
Opinião espontânea

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