The Cream Store Opiniões 

Resposta da The Cream Store

5/07/2026

Hey Shaun! Thanks for choosing to shop with us! Finding that rare pair in your size is the ultimate win...Enjoy them!!😃

Resposta da The Cream Store

28/06/2026

Thank you for taking the time to share your feedback. I am truly sorry to hear about your disappointment regarding our returns policy and for any frustration this experience may have caused.

I would like to sincerely apologise for any confusion regarding how our listings appear. As a small, independent retailer, we simply do not have the same margins as large corporate corporations, and unfortunately, we are unable to absorb the costly processes and high fees associated with offering free returns.

We always aim to be entirely transparent with our community, which is why our standard returns policy is fully displayed on our website for customers to review before placing an order. That said, we are looking directly into how Google pulls through information to ensure there is no misleading advertising out there, as that is absolutely never our intention.

We genuinely value all feedback from our customers, as it helps us understand where we can improve.

Resposta da The Cream Store

28/06/2026

I am incredibly sorry for the disappointment here as we do not like letting our customers down, and work hard to keep our stock levels as accurate as possible. On this occasion we unfortunately sold this item in store before it could be picked. We truly appreciate your feedback and are looking at way to ensure this does not happen again.

Resposta da The Cream Store

4/06/2026

Thank you so much for taking the time to leave us a 5-star review!

We are thrilled to hear that you were pleased with our prices and that your order arrived quickly. As an independent business, we work hard to get your items out the door as fast as possible, so it’s always great to hear when we've hit the mark.

We really appreciate your support and look forward to welcoming you back soon!😃

Resposta da The Cream Store

7/05/2026

Hi Elizabeth,

Thank you so much for the fantastic review! We are thrilled to hear that you found the website easy to navigate and that your order arrived in record time.

We take great pride in our packaging to ensure everything arrives in perfect condition, so it’s great to know the sturdy wrapping did its job!

We really appreciate you choosing to shop with us and look forward to seeing you online (or in-store) again very soon!😃

Resposta da The Cream Store

7/05/2026

Hi Ashish,

Thank you so much for the kind words! We’re stoked to hear you enjoyed the collection and that our service hit the mark for you.

"Perfect service" is always the goal, so knowing we got your order out promptly and kept the communication clear means a lot to the team.

Thanks for supporting us, we look forward to seeing you again soon!😃

Thanks,
David

Resposta da The Cream Store

23/04/2026

Hey Liam,

Thank you so much for your kind words! We’re thrilled to hear you had such an amazing experience!😃

Building a genuine connection with our customers is what we love most! It was a pleasure chatting with you about your birthday plans and I truly appreciate you coming in to visit us and I look forward to seeing you back at the store again soon!

Resposta da The Cream Store

19/04/2026

Hey Damon,

Manish here! 😃 I have to say, reading this has absolutely made my day! Thank you so much for the incredible feedback.

It was a total pleasure looking after you in the store. I'm so glad you’re happy with the new runners and the T-shirts—it sounds like you’ve picked up some proper essentials! Knowing we’ve helped renew your love for the Sheffield city centre is the best compliment we could ask for as we love being part of the community here.

We really appreciate the support, and we’re proud to have you as a new friend and customer. Can't wait to see you back in-store again soon!

Big thanks again from Me and The Team!!!

Resposta da The Cream Store

19/04/2026

Thank you for the great feedback!

We are so pleased to hear that you found our service fast and efficient. Clear communication is something we prioritise to make sure our customers are kept in the loop every step of the way, so it’s wonderful to know we hit the mark for you.

We appreciate the support and hope to see you back again soon!

Resposta da The Cream Store

19/04/2026

Thank you so much for the 5-star feedback!

We're really glad to hear you enjoyed our fast delivery and clear communication. We aim to keep the process as smooth as possible from the moment you click order to the moment it hits your doorstep.

We look forward to seeing you again soon!

Resposta da The Cream Store

19/04/2026

Thank you so much for taking the time to leave such a lovely review!

We are thrilled to hear that you are happy with your new coat. We also take great pride in our logistics and sustainability efforts, so it’s wonderful to know that the super-fast delivery and our use of recyclable packaging hit the mark for you.

We always strive to keep our pricing fair and accessible, so we really appreciate you noticing that as well. Thank you for the recommendation, and we hope to see you back at The Cream Store again soon!

Resposta da The Cream Store

19/04/2026

温かいレビューをありがとうございます。😃

Resposta da The Cream Store

15/02/2026

I’m sorry to hear you’re feeling frustrated. We genuinely value your support of our store, and it’s never our intention for a clients to leave feeling this way.

As an independent boutique, our policy is to offer an exchange or credit note for in-store purchases unless the item is faulty. This is displayed at the bottom of all receipts but I'm sorry if this wasn't clear during your visit.

While we can’t offer a cash refund for a change of mind, our credit note does not expire, and we'd love to help you find something suitable.

Please feel free to drop back into the store and chat with us—we’d appreciate the chance to make this a better experience for you.

Kind regards,

David
Customer Experience

Resposta da The Cream Store

10/01/2026

Hi Richard! Thanks so much for your kind review, we look forward to welcoming you to our store in person! Great choice on the 6000's. The GTX detailing really sets them apart! Enjoy!😃

Resposta da The Cream Store

28/12/2025

Hi Flora, thank you for your feedback. We sincerely apologise for any disappointment here.

For items purchased in store during the Xmas season, we have an extended returns period in place until January 7th for an exchange or store credit, which does not have an expiry date.

We are sorry if this wasn't clear at the time of purchase and hope our extended policy can help you find something you love.

Thanks for shopping with us.

Resposta da The Cream Store

23/12/2025

Hi Dave, many thanks for your super kind review, its much appreciated. Have an awesome xmas and new year too!😃