The Curious DrinkerOpiniões 

Resposta da The Curious Drinker

26/06/2026

Hi Michelle, Thank you for your review.

We're pleased to hear you enjoyed the quality of the rum and that Desmond was able to provide you with great service during your cancellation call. We'll be sure to pass your kind comments on to him.

While we occasionally offer introductory discounts for new members, we're a premium spirits subscription and the quality and value of the rum itself never changes. Every monthly box is carefully curated to showcase exceptional rums, regardless of how a member joined.

Regarding skipping a box, members can manage this themselves through their account before the monthly cut-off at 6pm on the 22nd. We've looked into your comments regarding the mobile site, and we have no record of a wider issue affecting the skip function. If a skip is successfully applied, it will prevent the following month's renewal.

Once a renewal has been processed and a box has entered fulfilment, we're unable to stop it from being dispatched. However, members are never stuck with a box, and we do offer a straightforward returns process should they no longer wish to receive it.

Thank you again for taking the time to share your feedback.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

26/06/2026

Hi Petia, Thank you for your review.

To complete a cancellation, members are asked to call our team, with the average cancellation call taking around two minutes, including wait time.

Regarding the website, we have no record of a wider technical issue preventing members from managing their accounts on the day you mention. If there had been a platform-wide problem, we would of course have investigated it and supported any members affected.

Once a monthly renewal has been processed and your box has entered fulfilment, we're unable to stop it from being dispatched. However, members are never stuck with a box, and we offer a straightforward returns process should they no longer wish to keep it.

We're sorry to hear you felt our initial email didn't answer your query. Our aim is always to provide clear guidance, and where a cancellation request is received by email, this includes explaining the steps needed to complete the process.

Thank you again for your feedback, and we wish you all the best.

Kind Regards,

Sophie
Memberships Executive

Resposta da The Curious Drinker

26/06/2026

Hi Sally, Thank you for your review and for your kind comments about our Memberships Team. We're pleased to hear we've been able to help with issues such as replacement deliveries in the past.

Regarding your cancellation call, our team may make members aware of any offers or benefits available before processing a cancellation. In your case, this sounds like an offer of £10 off your next three boxes. These offers are entirely optional and are simply there to give members the opportunity to stay on if they'd find the membership better value.

Similarly, your cashback balance is money earned from purchases you've already made with us. We simply make members aware of any balance remaining before they cancel, so they have the opportunity to use it if they wish. There is absolutely no obligation to do so.

Looking at your experience, your wait time of just over four minutes is in line with what we would expect on a busy day, with our average cancellation calls typically taking around two minutes, including wait time.

We appreciate that some members would prefer an online cancellation option. However, we continue to handle cancellations by phone so we can ensure memberships are closed correctly, answer any final questions and make members aware of any available options or benefits before they make their final decision.

Thank you again for taking the time to share your feedback.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

26/06/2026

Hi Amanda, Thank you for taking the time to leave your review.

We've looked into your account and can see that, following your previous email, we replied with the steps required to complete your cancellation. However, those steps were not completed, which is why your membership remained active and your next renewal was processed.

Once a monthly renewal has been processed and your box has entered our fulfilment system, we're unfortunately unable to stop it from being dispatched. However, if you no longer wish to keep it, we do offer a straightforward returns process. Simply get in touch with our team and we'll explain how to return the box.

Regarding the phone call, our average cancellation call takes around two minutes, including wait time. On busier renewal days, wait times can occasionally be longer. For example, on the 23rd of this month, our average wait time was around six minutes due to increased call volumes.

We appreciate that calling to cancel isn't everyone's preferred option, but we do require this to ensure memberships are closed correctly, answer any final questions and prevent any confusion over future renewals.

Finally, we'd like to clarify that while our brand has evolved from Craft Gin Club to The Curious Drinker, our commitment to providing a great service remains the same, and we're continually reviewing our processes based on member feedback.

If you have any further questions or need any assistance, our team will be happy to help.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

26/06/2026

Hi Amanda, Thank you for your review.

We've looked into your account and can see that when you contacted us in May, we replied with the steps required to complete your cancellation. However, those steps were not completed, which is why your membership has remained active.

We've now sent you another email with the cancellation process. Once this has been completed, your membership will be cancelled.

For clarity, memberships cannot be cancelled by email alone. Members are asked to complete our cancellation process, which includes a short phone call. The average call takes around two minutes, including wait time, and ensures memberships are closed correctly while giving members the opportunity to ask any final questions.

We'd also like to clarify that Craft Gin Club and The Curious Drinker are part of the same group, we've gone through a rebrand, but memberships are never restarted without a member having an active subscription.

If you have any further questions after receiving our latest email, our team will be happy to help you complete the process.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

26/06/2026

Hi Lynn, Thank you for your feedback.

We're sorry you felt our response time wasn't up to your expectations.

Our team responds to all emails within two working days, and we're proud of the level of service we provide to our members. While we appreciate that waiting for a reply can be frustrating, we work hard to ensure every enquiry receives a helpful and considered response.

If your query related to cancelling your membership, we would have advised you to call our team, as cancellations are completed over the phone. This allows us to ensure memberships are closed correctly, answer any final questions and gather valuable feedback. The average cancellation call takes around two minutes, including wait time, although wait times can occasionally be longer on our busiest renewal days.

Thank you for taking the time to share your experience. We continually review member feedback to help us improve our service even further.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

29/06/2026

Hi There, First and foremost, The Curious Drinker is not a scam. We are a legitimate subscription service with thousands of members who receive their monthly or bi-monthly boxes as expected.

We've attempted to contact you regarding your concerns but, unfortunately, haven't received a response. At this stage, we're unable to investigate your account without hearing back from you. If you'd like us to look into this, please email us at members@thecuriousdrinker.com. You'll know your message has reached us because you'll receive an automatic acknowledgement. If you don't see this, we recommend checking your spam or junk folder, as our replies can occasionally end up there.

From the dates you've included in your review, it appears you signed up on 11/06/26. As explained during the sign-up process, we are a subscription service, and all members are billed on the 23rd of each month, with deliveries taking place during the first week of the following month. These billing and delivery schedules are clearly outlined before joining.

Regarding your comment that nobody replies, we respond to every customer enquiry. Our average response time is around 24 hours, and we aim to reply to all support tickets within 48 hours.

You also mention that the box isn't worth £47. We respectfully disagree. In fact, every box contains products with a retail value exceeding £47. If you're happy to get back in touch, we'd be more than happy to provide a full value breakdown of the contents of your box.

We genuinely want to resolve this for you, but we can only do so once we're able to locate your account and discuss the issue directly. We look forward to hearing from you so we can investigate this properly.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

24/06/2026

Hi Caroline, Thank you for your review.

The option to skip your next box is available within the members' area and is not hidden. Once you've signed into your account, simply select Change Plan > Change Frequency > Skip Your Next Box. This journey is available as soon as you log in, allowing members to manage their deliveries whenever they wish.

We'd also like to address the comments regarding cooling-off rights. We fully honour our customers' statutory rights. In fact, we go beyond the legal minimum by offering a 30-day returns policy. If you receive a box that you no longer want, you have up to 30 days to return it, giving members significantly longer than the standard cooling-off period.

We do not seek to prevent members from managing their subscriptions or exercising their consumer rights, and we certainly do not operate "sneaky" subscription practices. Our aim is to provide members with flexible ways to manage their membership while offering a generous returns policy should they change their mind.

If there are any outstanding issues with your account, we'd be happy to look into them. Please contact us at members@thecuriousdrinker.com and our team will be happy to assist.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

24/06/2026

Hi Khye, Thank you for your feedback.

When joining The Curious Drinker, we make it clear throughout the sign-up process that you're purchasing a subscription, with multiple reminders before checkout is completed. Following sign-up, members also receive a series of emails explaining how their membership works, including how to manage, pause or skip future boxes.

We're proud of both our membership experience and the service our team provides, so we're disappointed to hear your comments regarding communication. If your order is still outstanding, we'd encourage you to contact our team at members@thecuriousdrinker.com so we can look into it and provide an update.

We appreciate you taking the time to share your feedback.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

24/06/2026

Hi Liz, Thank you for taking the time to share your feedback.

Our monthly membership payments are taken on the 23rd of each month, and this date remains the same each month so members know when to expect their payment.

Members can pause, skip or make changes to their subscription at any time before their monthly order is processed. Once an order has been processed, we're unfortunately unable to stop it, but members are never stuck with a box and can return it to us in line with our returns process.

To complete a membership cancellation, a quick phone call is required. This allows our team to ensure your cancellation is processed correctly, answer any final questions and gather valuable feedback from our members.

We appreciate your comments and will take your feedback on board as we continue to review and improve our member experience.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

24/06/2026

Hi Daniel, Thank you for your feedback.

We're sorry to hear you were frustrated by the cancellation process. Membership cancellations do need to be completed over the phone, as it gives our team the opportunity to answer any final questions, gather feedback and ensure everything is processed correctly.

While our average call wait time is around 2 minutes, we do experience busier periods where waits can be a little longer. However, we're sorry to hear you were unable to get through on this occasion, as that's certainly not the experience we want for our members.

If you still need any assistance, please email us at members@thecuriousdrinker.com. Our team will be happy to help with any customer service enquiries by email, while our phone line is dedicated to membership cancellations.

Kind Regards,

James
Memberships Executive