The Curious DrinkerOpiniões 

Resposta da The Curious Drinker

29/06/2026

Hi Jay, Thank you for your feedback. We're sorry to hear that you were left feeling disappointed.

Your first box was our Free Taster Box, for which only postage and packing was charged. When you contacted us to report that one of the snacks had been damaged, we apologised for the inconvenience and offered a discount on your next box as a goodwill gesture. When you advised this wasn't satisfactory, we then issued a full refund of your postage and packing costs.

We take customer service very seriously and always aim to resolve issues fairly and promptly. Where items are reported as significantly damaged or missing, we do investigate and, where appropriate, may request their return as part of the claims process.

We wish you all the best moving forward.

Kind Regards,

Sophie
Memberships Executive

Resposta da The Curious Drinker

23/06/2026

Hi Daniel, Thank you for taking the time to leave your feedback. We're sorry to hear that your cancellation experience was so frustrating.

We appreciate that calling to cancel isn't everyone's preferred option. However, we do ask members to call us so we can ensure memberships are closed correctly, answer any final questions and gather valuable feedback. While our average cancellation call takes around two minutes, including wait time, there can unfortunately be longer waits on our busiest renewal days due to higher call volumes, and we're sorry if this was your experience.

During the call, our team may let members know about options such as skipping or changing their subscription, but these are simply offered as alternatives. If a member wishes to cancel, we will always process their request.

While cancellations cannot be completed by email, members who are unable to locate the cancellation number can email us at members@thecuriousdrinker.com, and we'll be happy to provide it and assist with any account queries.

We genuinely value all feedback, even when members choose to leave, and we're sorry that we didn't leave you with a better final impression. If a renewal has already been processed, we'd also like to reassure you that you're never stuck with a box. We have a straightforward returns process, and our team will be happy to explain how to return it if required.

Thank you again for sharing your experience.

Kind Regards,

Sophie
Memberships Executive

Resposta da The Curious Drinker

23/06/2026

Hi Sara, Thank you for your feedback. We're genuinely sorry to hear how frustrating you've found the cancellation process.

We do ask members to call us to cancel their membership, as this allows us to ensure cancellations are processed correctly, answer any final questions and gather valuable feedback. The average cancellation call takes around two minutes, including wait time.

If you experienced long hold times or issues with the callback system, we sincerely apologise. Today is one of our busiest days of the month as subscription renewals are processed, which can result in higher than normal call volumes. That said, we appreciate how frustrating this can be and are continually reviewing ways to improve the experience.

We're also sorry to hear that you felt your messages weren't responded to. We certainly don't ignore members, every query received by us would have sent you an auto-response and we respond to all queries within 48 hours, on average within 24. So if you haven't received a response, your email may have not reached us.

Finally, we'd like to reassure you that no member is ever stuck with a box. If your renewal has already been processed and you no longer wish to receive it, simply get in touch with us and we'll explain our straightforward returns process so the box can be returned and the matter resolved.

If you're still experiencing any issues, please email us at members@thecuriousdrinker.com and we'll be happy to help get everything sorted as quickly as possible.

Kind Regards,

Sophie
Memberships Executive

Resposta da The Curious Drinker

23/06/2026

Hi Eve, Thank you for taking the time to leave your feedback. We're sorry to hear that your experience has left you feeling so frustrated.

We appreciate that our cancellation process isn't everyone's preferred approach. Within the members' area, members can access the cancellation journey via the "Want to take a break?" option, where we first offer alternatives such as skipping or changing a subscription. If a member still wishes to cancel, they are simply asked to call our team. The average cancellation call takes around two minutes, including wait time, and allows us to answer any final questions, gather feedback, and ensure memberships are closed correctly.

Regarding your partner's account, we'd like to clarify that we cannot create a subscription on someone's behalf. If your partner has been charged for a subscription, they would have had to create a membership themselves, agree to our Terms & Conditions during sign-up, and would then have received a series of emails confirming their membership, account details and upcoming renewals.

We'd also like to reassure readers that no one is ever "stuck" with a box. If a member receives a delivery they no longer wish to keep, we have a straightforward returns process in place. Simply get in touch with our team and we'll explain how to return the box so we can resolve the matter as quickly as possible.

As we can't identify your account from your review, please contact us at members@thecuriousdrinker.com and we'll be happy to investigate both accounts, answer any questions and help resolve any outstanding issues.

We appreciate your feedback and are always reviewing our processes to ensure we provide the best possible experience for our members.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

23/06/2026

Hi Mike, Thank you for your review.

Members do need to call us to cancel their subscription, and the average cancellation call takes around two minutes, including wait time. We choose to handle cancellations this way so we can ensure memberships are closed correctly, answer any final questions, and gather valuable feedback from our members.

We certainly do not intentionally continue memberships after they have been cancelled. If you were charged after speaking with our team, we'd very much like the opportunity to investigate what happened, as that is not the experience we aim to provide.

As we can't identify your account from your review, please contact us at members@thecuriousdrinker.com and we'll be happy to look into your cancellation, any charges, and any deliveries that may have been sent. If an error has occurred, we'll work with you to resolve it as quickly as possible.

We appreciate you taking the time to leave your feedback.

Kind Regards,

Sophie
Memberships Executive

Resposta da The Curious Drinker

23/06/2026

Hi Sean, Thank you for your feedback.

While we do require members to call us to cancel, it certainly shouldn't be impossible. Our cancellation process is designed to ensure memberships are closed correctly, give members the opportunity to ask any final questions, and help prevent any unintended future renewals. The average cancellation call takes around two minutes, including wait time.

If you encountered a recorded message looping without being able to reach a member of the team, that is not the experience we aim to provide. It's possible you may have called outside of our operating hours, or there may have been a temporary issue with the phone system.

For anyone experiencing difficulties, our team can also be contacted directly at members@thecuriousdrinker.com and we'll be happy to assist, provide the correct cancellation number if needed, and help resolve any account queries.

We appreciate your feedback and will continue to review our processes to ensure members receive the level of service they expect.

Kind Regards,

Sophie
Memberships Executive