The Curious DrinkerOpiniões 

4840
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Received an offer so the gin box worked out very good value. Delivery was quick and securely packaged. Gins are great quality and the contents of the box was impressive. Cancelled due to affordabil... Ver mais

Classificada 4 em 5 estrelas

The boxes have been great and the service from Desmond Jones was very helpful, pleasant on the phone and understood what I was looking to do which I appreciate. The website is very misleading in r... Ver mais

Classificada 2 em 5 estrelas

The boxes are fine but good luck cancelling. They force you to call and make it as inconvenient as possible. Transparent subscription company tactic: easy to sign up by email. But sorry, the onl... Ver mais

Classificada 5 em 5 estrelas

I have looked forward to my monthly boxes for the past year! I love the variety of gins and overall have a fantastic experience with the curious drinker! Unfortunately I had to cancel due to an overs... Ver mais

Informações sobre a empresa

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Escrito pela empresa

The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

5 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(4840)

1402 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very worth the membership

Very worth the membership, not had a gin I haven’t enjoyed with or without the cocktails. Really appreciate the special sales where I can repurchase some of my favourite gins. Would recommend for discovering gins not available widely

14 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Was finding logging into my account…

Was finding logging into my account difficult. I emailed and the person that was helping was nothing but patient, helpful and very knowledgeable. My friend and I love being part of the gin club and long may it continue.

13 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Boxes have same drinks in it all the…

Boxes have same drinks in it all the time. Got charged twice still waiting for refund and can only cancel by phone stay clear

14 de junho de 2026
Opinião espontânea
logótipo da The Curious Drinker

Resposta da The Curious Drinker

Hi Kate, Thank you for your review.

Our boxes do not contain the same drinks each month. The Curious Drinker is a discovery subscription, and we carefully select a different spirit for every monthly box. Whether you're subscribed to gin or rum, you'll receive a different Gin or Rum of the Month, sourced from a range of independent distillers and producers. In fact, members have discovered hundreds of different spirits through our subscription over the years.

We're also sorry to hear about the issue with being charged twice. That's certainly not the experience we want for our members. As we can't identify your account from your review, please contact us at members@thecuriousdrinker.com and we'll be happy to investigate the matter and ensure any outstanding refund is resolved as quickly as possible.

Regarding cancellations, we do ask members to call us. The average call takes around two minutes, including wait time, and it gives us the opportunity to answer any final questions and gather valuable feedback from our members.

If you'd like us to look into your account, please get in touch and we'll do our best to help.

Kind Regards,

James
Memberships Executive

Classificada 5 em 5 estrelas

Good company

A well organised company - good customer service - Anna was really helpful, explained other options with me and dealt with my query professionally and quickly.

13 de junho de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Decent products, scammy business practices

Quality of the products is good, but the price is a bit high. More importantly though, cancelling is an absolute nightmare! There is a very small link at the bottom of the "My Account" page, which takes you to several rounds of "dark pattern" attempts to get you to pause or switch plans instead ... eventually leading to the news that you can't cancel online but have to call a number. After being stuck on hold for ages, I finally connected to someone who went round in circles trying to get me to see if some other combination of subscriptions would be better, or "but what about your 2% cashback", etc. This is dishonest business, plain and simple - in my opinion, a scam.

13 de junho de 2026
Opinião espontânea
logótipo da The Curious Drinker

Resposta da The Curious Drinker

Hi Matthew, Thank you for your review and for your kind comments about the quality of our products.

We're sorry to hear that cancelling your membership left you with a negative impression. While we appreciate that not everyone prefers our approach, we'd like to clarify that our intention is never to make cancellation difficult.

We do ask members to call us to cancel their subscription. This allows us to answer any final questions, gather valuable feedback, and ensure the cancellation is processed correctly. Our average cancellation call takes around two minutes, including wait time, and many members appreciate the opportunity to discuss their membership before making a final decision.

During these calls, our team may make members aware of alternative options such as pausing, changing plans, or retaining benefits they may not have realised they were entitled to. These are offered as options only, and members are under no obligation to accept them.

We're sorry that you felt this process was overly persistent or frustrating. That was certainly not our intention. We value transparency and take feedback like yours seriously as we continue to review and improve our member experience.

Thank you again for taking the time to share your thoughts.

Kind Regards,

James
Memberships Executive

Classificada 1 em 5 estrelas

Cancellation Difficult

When I signed up I was told I could cancel my membership whenever, but what I wasn't told was they would make this as inconvenient as possible. Despite buttons saying you can click here to cancel these just take you to mattress saying you have to call. Very frustrating experience, after I had been a member for a long time.

I recommend thinking twice before you sign up.

13 de junho de 2026
Opinião espontânea
logótipo da The Curious Drinker

Resposta da The Curious Drinker

Hi John, Thank you for your feedback, and we're sorry to hear that cancelling your membership felt frustrating.

We do ask members to call us to cancel, rather than cancelling online. While we understand this may not be everyone's preference, we genuinely value the opportunity to speak with our members one last time, answer any final questions, gather feedback, and ensure everything is handled correctly. On average, these calls take around two minutes, including any wait time.

We appreciate that you've been a member for a long time, and we're grateful for your support. Your feedback is helpful, and we'll continue reviewing our processes to make the experience as straightforward as possible while still maintaining that personal connection with our members.

Kind Regards,

Sophie
Memberships Executive

Classificada 4 em 5 estrelas

Easy telephone conversation

I had to phone the company to cancel my subscription but Desmond was easy to talk to and clearly informed me of all my options. He also included a link on the email to restart if I change my mind.

12 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

You can only cancel by calling them

You can only cancel by calling them. They genuinely try to make the process as inconvenient as possible

7 de junho de 2026
Opinião espontânea
logótipo da The Curious Drinker

Resposta da The Curious Drinker

Hi Cato, Thank you for your feedback. We're sorry to hear that the cancellation process felt inconvenient.

We do ask members to call us to cancel, as we genuinely value the opportunity to speak with them, gather feedback, answer any final questions, and ensure everything is handled correctly. That said, we certainly don't want the process to be burdensome. Our average call wait time is around 2 minutes, and cancellations can be completed during that call.

We appreciate your comments and will continue reviewing our processes to make sure they provide the best possible experience for our members.

Kind Regards,

James
Memberships Executive

Classificada 4 em 5 estrelas

Cancelling Subscription

It didn’t take as long to cancel a subscription as I expected it to!
The website is vague about unsubscribing and when you eventually find it, you still have to ring a number to confirm cancellation Luckily Anna was both helpful and efficient and confirmed my subscription had been terminated by email immediately

11 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Quick and easy

Quick and easy, straight to the point, gave me some options but overall let me cancel with no hassle.

11 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

My order arrived in a very timely…

My order arrived in a very timely manner and the gin was excellent, I was recommended the trial and when cancelling my membership afterwards (by phone only) was helped by Anna to cancel my subscription and was even offered a great deal if I wished to remain with them. 5☆

26 de maio de 2026
Opinião espontânea

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