The Curious DrinkerOpiniões 

Resposta da The Curious Drinker

18/06/2026

Hi William, Thank you for taking the time to share your feedback. We're pleased to hear you liked the concept, although we're sorry that your experience with the cancellation process left you feeling disappointed.

We certainly don't intend for the process to feel sneaky. We ask members to call us so we can gather valuable feedback, resolve any outstanding concerns, and ensure memberships are cancelled correctly. These calls are typically very quick, taking less than two minutes on average, including any wait time.

We're also sorry to hear you experienced difficulties accessing the cancellation options. The cancellation number is available within the Members Area and can also be provided by our Memberships Team via email if needed. We appreciate your comments regarding the mobile experience, and we'll be sharing this feedback with the relevant team as we're always looking for ways to improve.

We're sorry to hear this experience has put you off returning, but we do appreciate your honest feedback and wish you all the best.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

18/06/2026

Hi Rosie, We're sorry to hear you've been left feeling frustrated.

Regarding your rewards, we emailed all members in October 2025 to explain that we were introducing a new loyalty programme. Existing points remained available to spend until 4 January 2026, and any cashback earned under the new scheme became available from 5 January 2026. We appreciate it's disappointing if you weren't able to use your points before they expired.

We're also sorry you found the cancellation process difficult. We ask members to call us because it gives us the opportunity to resolve any outstanding issues, gather valuable feedback, and ensure everything is cancelled correctly. Our calls are answered by our team, with an average wait and call time of under two minutes, so the process is designed to be as quick and straightforward as possible.

We genuinely value speaking with our members, and this isn't intended to make cancellation difficult. We appreciate your feedback, as it helps us continue to improve the experience.

We wish you all the best, and thank you for having been part of our community.

Kind Regards,

Sophie
Memberships Executive

Resposta da The Curious Drinker

18/06/2026

Hi Ian, We're sorry to hear about your experience and that cancelling your membership was so frustrating.

We do require members to call to cancel, as it gives our team the opportunity to address any outstanding concerns, gather valuable feedback, and ensure the membership is closed correctly. The cancellation number is available in the Members Area and can also be provided by our Memberships Team via email if needed.

We're sorry to hear you experienced a longer wait and that your call was disconnected. That's certainly not the experience we aim to provide. On average, our calls, including any wait time, take less than two minutes, but we appreciate that wasn't the case for you.

Your feedback on the cancellation journey is appreciated and has been shared with the relevant team as we continue to improve our members' experience.

Thank you for taking the time to leave your review, and we wish you all the best.

Kind Regards,

Sophie
Memberships Executive

Resposta da The Curious Drinker

16/06/2026

Hi Mel, Thank you for your feedback.

We'd just like to clarify that while members can no longer cancel directly through the website, cancellation is not difficult or hidden. Members can find our cancellation information within the members' area, and if they have any trouble locating it, they can simply email us at members@thecuriousdrinker.com and we'll be happy to provide the number and assist.

We ask members to call us to cancel so that we can ensure memberships are closed correctly, answer any final questions, gather feedback, and help prevent any unwanted future renewals. The average cancellation call takes around two minutes, including wait time.

While we understand that some members would prefer an online cancellation option, our intention is not to make cancellation difficult, but to provide a personal service and ensure everything is handled properly.

Thank you for taking the time to share your thoughts.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

15/06/2026

Hi Michelle, Thank you for your review and for being a member for the past six years. We genuinely appreciate your long-standing support.

We're sorry to hear that you've become frustrated with both the perceived value of the boxes and the cancellation process.

Regarding the boxes themselves, in recent years we've actually increased the amount of content and extras included, with more accompanying materials, features and added-value items than ever before. Our Gin and Rum subscriptions are curated separately by dedicated teams to ensure each box is tailored specifically to that spirit and its audience. While there may occasionally be a brand that appears across both subscriptions, this only happens when we believe it genuinely works for both gin and rum enthusiasts, never as a way of reducing quality or value.

In terms of cancellation, we do require members to contact us directly so we can ensure memberships are properly closed and avoid any unintended future renewals. The cancellation phone number is available within the members' area, and if you're unable to locate it, our team is always happy to provide it via email. We would encourage members not to simply remove payment details, as this does not necessarily cancel an active membership and can lead to confusion regarding future renewals.

Our average cancellation call takes around two minutes, including wait time, and gives us the opportunity to answer any final questions and ensure everything is processed correctly.

We're sorry that this wasn't your experience. If you're still having difficulty accessing the number or need assistance with your account, please email us at members@thecuriousdrinker.com and we'll be happy to help resolve things as quickly as possible.

Kind Regards,

James
Memberships Executive

Resposta da The Curious Drinker

15/06/2026

Hi There, Thank you for your feedback, and we're sorry to hear that your experience left you feeling frustrated.

Our phone lines are open Monday to Friday during business hours, so if your attempts to call were made on a Saturday, unfortunately the team would not have been available to answer. During opening hours, the average call time, including any wait time, is around two minutes, and our team works hard to respond to members as quickly as possible.

We do ask members to call in order to cancel their membership rather than cancelling online. This is not intended to be a "trap" we genuinely value the opportunity to speak with members, answer any final questions, and gather feedback about their experience.

We're also sorry to hear about the confusion around your renewal and delivery. If a cancellation request is received after a renewal has already processed, the monthly box may still be dispatched as part of that billing cycle. Refused deliveries are normally returned to us and reviewed by our support team for refund eligibility.

As we can't identify your account from the review, please contact us directly at members@thecuriousdrinker.com and we'll be happy to investigate your case and help resolve any outstanding issues.

We appreciate you taking the time to share your experience.

Kind Regards,

James
Memberships Executive