The Cycle Room Opiniões 

1328
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Paul and his team at Cycle Revolution are utterly incredible! I've recently purchased a new road bike from them. It's great to speak to helpful and knowledgeable people face to face rather than a cli... Ver mais

Classificada 5 em 5 estrelas

Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra... Ver mais

Classificada 5 em 5 estrelas

We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying th... Ver mais

Classificada 5 em 5 estrelas

I bought a new Connondale Moterra Neo LT2 at a big discount. Excellent service from the start from Alex who emailed regularly and even telephoned with updates. Bike delivered promptly and in perfect c... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de bicicletas
  2. também em
  3. Grossista de bicicletas
  4. Loja de acessórios para bicicletas
  5. Loja de reparação de bicicletas

Escrito pela empresa

At The Cycle Room, we believe buying a bike should be exciting, easy and backed by expert support. Whether you're searching for your first bike, upgrading your current ride, or looking for the latest electric bike technology, we offer a wide range of quality bikes and accessories to suit every rider and every budget. As specialists in Giant and Liv bikes, our team is passionate about helping customers find the perfect bike for their lifestyle. From mountain and road bikes to hybrid, commuter, and electric bikes, we provide expert advice, detailed product knowledge and an easy, reliable shopping experience both online and in-store. Shopping with The Cycle Room means more than simply buying a bike — it's about finding the right fit for your riding goals with confidence. Whether you visit us in person or shop online, our team is here to offer guidance, answer questions and provide ongoing support before and after your purchase. With quality bikes, trusted expertise and excellent customer service, The Cycle Room is proud to be one of the best places to purchase Giant and Liv bikes and accessories online and in-store. Whether you're new to cycling or a seasoned rider, we're here to keep you moving.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
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1 estrela

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4,7

Todas as opiniões

(1328)

15 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great Company and staff

Great prices, fast delivery, unfortunately they missed an item in my order but the service team were excellent. They resolved the problem asap and gave me a call back to confirm that they were shipping the item.
Great service

3 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Dealt with Matt at Ipswich and Danno at…

Dealt with Matt at Ipswich and Danno at Colchester. Went to Colchester first didn't have want I wanted, after much good advice from Danno he found a bike in stock in Ipswich. Went there and had a great service. I normally buy my bikes online but the service I got from Matt will make me think twice. Excellent service great value (couldn't beat it online) couldn't be happier.

27 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great shop

I have bought 3 bikes from this shop, several accessories and had a couple of services. I have always had a good experience. I literally can't fault them

11 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic Service

Found a scott contessa for my daughter on offer on the website. Went to buy online and it sold out. I managed to call and find out there was one left. Website updated to show the bike for sale and managed to buy. By the Monday, the bike was already dispatched. Received it on Wednesday. Daughter loves it and Im a happy daddy. Many thanks.

14 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Cycle Revolution

Site was easy to navigate , found what I wanted at a reasonable price, no problem with delivery etc, so overall happy with experience shopping here.

18 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I collected my new Specialized e-bike…

I collected my new Specialized e-bike from the Norwich Specialized store. The cycle had not been checked properly prior to delivery with faulty gears and dropper post. This led to early failure of the rear cassette. Not what I had expected from a dedicated Specialized store.

22 de março de 2024
logótipo da The Cycle Room

Resposta da The Cycle Room

Hi Stephen, Thank you for the review.

As we discussed back in April, every bike undergoes a full build and inspection before leaving us. The bike was in the expected condition.
You did develop warranty issues with the shock, dropper post and cassette. This is almost unheard of, especially regarding a cassette, for which the brands can only apologise.
When the bike came to us in June, we had the shock and dropper post serviced under warranty with Fox and SRAM replaced the cassette under warranty too. I understand the frustration of being without your bike for 3 weeks, however, everything was sorted as quickly as possible and free of charge to you.

I'd like to know how we could have increased our service levels from the 1-star you have given. Please email support@cyclerevolution.net with more information so that we can improve.

Thanks, The Specialized Norwich Team.

Classificada 4 em 5 estrelas

Ordered a bike online ,process was…

Ordered a bike online ,process was straight forward there was a delay on delivery and some confusion as to the cause,but I was put through to Josh at Kinetic revolution who contacted manufacturer straight away and came back to me that day with an explanation and a date to expect bike...it then arrived well packaged and within 4 working days as did some compensatory accessories from the bike manufacturer. So thanks to Josh for that and I would use these guys again

3 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

CAAD 13

Bought my new Cannondale CAAD13 last week.

PDI and delivery was swift and the bike arrived with zero damage and was packaged within an inch of its life.

Transaction and dealing with them has been great, will buy again if im in the market for an upgrade or another bike for the collection.

A++ for customer service

8 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Whyte E 160

Just had my bike delivered. They set the bike up for me in their workshop, gave me great advice explaining the merits of each option, and kept me well informed of delivery progress. Great service. Would definitely use Cycle Revolution again.

9 de agosto de 2024
Opinião espontânea

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