Pirate Heating Supplies Opiniões 

1261
•
TrustScore: 4.5 em 5

4,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Had the pleasure of recently working with Waseem from Mid Wales who chased down our order delayed by DPD. Goods were meant to arrive next morning on an urgent delivery but took 4 days to get to our w... Ver mais

Classificada 5 em 5 estrelas

I was trying to integrate a new underfloor heating into my existing Honeywell Evohome system, and Richard's advice was absolutely invaluable. He steered me in the right direction, supplied all the nec... Ver mais

Classificada 1 em 5 estrelas

Product clearly stated that It would work with my boiler,, all numbers matched according to their compatibility list. But product failed to work.. communication response was basically tough not our... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Found what I wanted on your site no problem, ordered the kit and it turned up a few days later. Brilliant. But can't review how it works yet as not got round to fitting it. My old non internet... Ver mais

Informações sobre a empresa

  1. Loja de materiais para canalização
  2. também em
  3. Serviços de aquecimento
  4. Smart Shop

Escrito pela empresa

Pirate Heating Supplies is a family‑run online heating supplier operated by Mid Wales Plumbing & Heating Supplies Limited, founded in 2014 by Richard and Diane Burrows. Based in the heart of Mid Wales, we’ve grown over the past decade into one of the UK’s most trusted online specialists for high‑quality plumbing and heating products. Our business originally built its reputation as The EVOHOME Shop, becoming the UK’s leading online stockist for Honeywell Home’s evohome range. That expertise shaped the high standards we continue to uphold today. As our company evolved, we brought everything under one brand — Pirate Heating Supplies — allowing us to focus on delivering a clear, reliable, and customer‑friendly shopping experience. We supply a carefully curated range of premium heating solutions from respected manufacturers including Resideo (Honeywell Home), Intergas, ESBE, Vaillant, Intatec, and Primary Pro. Whether you’re upgrading your central heating, installing smart controls, or sourcing specialist boiler parts, we only stock products we know are dependable, efficient, and built to last. Fast, reliable service is central to what we do. Orders placed before 4pm (Monday–Friday) are dispatched the same day via trusted carriers such as Royal Mail and DPD, with most customers receiving their items the next working day. We also offer timed delivery options, weekend services, and the ability to choose a delivery date that suits your schedule. Customers choose Pirate Heating Supplies because we combine competitive pricing with genuine product knowledge and friendly, accessible support. Whether you’re a homeowner fitting your first smart thermostat or a heating engineer needing urgent boiler spares, our team is here to help with product advice, compatibility checks, and order queries. We’re committed to providing a smooth, trustworthy online shopping experience backed by honest communication and fast, dependable delivery. Our goal is simple: to be the heating supplier you can rely on, every time.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(1261)

17 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Excellent supplier and extremely helpful technical advice.

I was trying to integrate a new underfloor heating into my existing Honeywell Evohome system, and Richard's advice was absolutely invaluable. He steered me in the right direction, supplied all the necessary kit, and then managed to correct my misunderstanding of how to put it all together (and stopped me from buying things I didn't need). I very much appreciated the excellent service and would not hesitate to recommend them. The system is all working perfectly now.

12 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Team Work Above and Beyond

Excellent service….. Intergas boiler needed urgently. Ordered online late on Monday evening and MWP arranged with Intergas that I could collect the boiler from their Kidderminster warehouse on Tuesday pm. Boiler fitted and working by 11am Wednesday thanks to Andy Duggin Plumbing and Heating Oswestry.
Excellent team work thank you all

25 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Dedicated staff that go the extra mile...

Had the pleasure of recently working with Waseem from Mid Wales who chased down our order delayed by DPD. Goods were meant to arrive next morning on an urgent delivery but took 4 days to get to our warehouse. The end result was not brilliant, but respect to Waseem in his determination to follow through with getting the product delivered and daily communication, we got there in the end! I look forward to working with him for future orders and hopefully a different freight service!

25 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

I have been dealing with MWPS for nearly 10 years and can highly recommend them to the trade and public. Im a Gas engineer and specialise in heating controls. Their knowledge and customer service is second to none.

10 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Office Manager

We honestly couldn’t recommend this company highly enough. We’ve been working with them weekly for over two years, and their professionalism and level of service are exceptional. From placing orders to receiving goods, everything is handled perfectly every time. A huge thank you to Waseem, who is amazing and a real credit to the company.

10 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Top service as always

Pirate heating supplies are my go to for anything heat pump related. Easy to deal with, great help on the phone and delivery is always on time. It's easy to recommend these guys to others!

2 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Incorrect product information

Product clearly stated that It would work with my boiler,, all numbers matched according to their compatibility list. But product failed to work.. communication response was basically tough not our problem we won't accept returns or give any refunds
So pirate by name pirates by nature.
So for the sake of a few pounds avoid this company.

18 de dezembro de 2025
Opinião espontânea
logótipo da Pirate Heating Supplies

Resposta da Pirate Heating Supplies

Ahoy there, John!

I be smellin’ the foul stench o’ mutiny brewin’ from one o’ me own shipmates! Sounds like ye be harborin’ grievances against yer captain, aye?

After consultin’ with me trusty Quartermaster, we’ve uncovered the tale behind yer troubles: ye plundered an item from our ship’s stores, tore open its protective wrappings, fired it up, and when it failed to please ye, came marchin’ back demandin’ we take it off yer hands. But tell me true—what use has any self‑respectin’ pirate for a used thermostat when we only be tradin’ in new booty?

As for yer claim that the numbers matched our compatibility charts—listen well, lad. Jest havin’ an 050‑W or 100‑W boiler don’t guarantee smooth sailin’. The 100‑E controller works only with certain serial numbers known to seasoned installers. Had ye hailed us before ye set yer coin down, we’d have pointed ye to the right course.

Ye can shout and blame us ‘til the gulls stop cryin’, but I hates readin’ long scrolls too. Still, ye could’ve checked with the maker o’ the device, or confirmed yer bearings before settin’ sail. No one forced ye to buy it without makin’ sure it’d steer straight.

I’ve since updated our 100‑E scribblings with far more detail than the merchant scrolls provide, but the burden still lies with the buyer to check compatibility—or speak to the manufacturer—before loadin’ treasure onto the deck. It ain’t fair to blame the business just ‘cause we’ve got “pirate” in our name and refuse returns that don’t match the laws of our code.

Fair winds and following seas...

Captain Dick Burrows

Classificada 1 em 5 estrelas

Don’t let the fun image fool you

Used to be a really good company, you used to call them and get advice to help you with your install. I’ve bought 3 full Evohome systems with them over the years from when they started out. Now and as ‘Pirate’ if you have any sort of problem, then you really find out what they are made of. They will just refer you to suppliers and mess you around. Wassim is particularly unhelpful. Just use a more established and reputable company to buy your kit.

18 de dezembro de 2025
Opinião espontânea
logótipo da Pirate Heating Supplies

Resposta da Pirate Heating Supplies

Ah, it seems we’ve another mutiny brewin’ aboard me decks!

Ross, ye scallywag, I be sorry to spy such a review from ye — but even the finest captains can’t keep every crew member smilin’ 100% o’ the time.

I’ve checked me historic ship’s logs, and I only see one evohome system ye previously plundered from our stores. Still, I thank ye for sailin’ with us, even the once.

As for why ye dropped such a sour note in me bottle, I can only assume it be tied to that cursed HCC100! Those blasted contraptions be the bane o’ me existence — slippery little beasts that demand one o’ them landlubber apps to tame. Not much we pirates can do when the sea witches themselves designed ’em to be tricky.

And speakin’ of me Quartermaster Waseem — aaarrgghhh! — ye must’ve caught the lad on a rare gentle tide. On most days, he’d carve a path through ye with his cutlass before ye could mutter “one‑star.” Ye be fortunate indeed to still have fingers left to tap out that review.

As for bein' reputable, we be the most trustworthy pirates on the Severn Seas, make no mistake. But what I finds again and again is that shore‑walkin’ landlubbers want endless time, endless support, endless hand‑holdin’ — all for the price of a single trinket. They forget margins be tighter than a mermaid’s corset, and one‑off booty purchases can’t be carryin’ a full‑time tech wizard on board. Nor should they, seein’ as the makers themselves run their own helplines for such troubles.

Truth be told, it saddens me to see ye leave — just a shame I didn’t get to watch ye walk the plank meself! Arrggghhh!

May the tides favor ye,

Captain Dick Burrows

Classificada 5 em 5 estrelas

Absolutely great - as it should be!

Very happy with this company. Had never heard of them (as Pirate Heating Supplies), so after some due dilligence and happy that they were genuine, then I ordered from them.

The product that I ordered was definitely the best price available by quite some margin.

Ordering was easy, quick and delivery within a day or so.

Thanks team - I know that you have not been doing online sales for very long, but have had the business for a lot longer - keep up the good work!

27 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Pirate Supplies - Are the best!

The customer service is extraordinary. Richard and the team have great knowledge, have the best kit, competitive prices and facilitate super quick delivery. They are now our primary supplier. Matthew Kemp - Leaping Hare Renewables - Norfolk.

5 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent after sales service

I bought a replacement Honeywell BDR91 relay box as our original from 2018 was not compatible with our new boiler. The new item was a good price and delivered quickly, however once wired in I was struggling to keep the connection between the new relay box and existing controller. After trying all online recommendations I contacted Richard and received excellent after sales service. He was genuinely interested in the issue, asking various questions and requesting photos, and provided a solution I hadn't found elsewhere which worked perfectly. Saved me hundreds of pounds if I'd had to replace the controller too. Highly recommend and would definitely use again.

1 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quality range and service

I've been using Mid-Wales Plumbing/Pirate Heating Supplies (as well as the heating control and Intergas offshoots) for a number of years. They have a reliable stock of high quality heating products that are often harder to order through national plumbing merchants or the sheds. The knowledge of the owner, Richard, in all things hydronic and controls (especially Evohome) is second to none and I always trust his advice. Waseem is always a pleasure to deal with. Good deals are often to be had and standard prices are fair for a small merchant and for the quality of the product. I have no hesitation in recommending them.

5 de agosto de 2025
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais