The Fine Jewellery Company were exceptionally efficient when I had a slight issue with my order. The items I ordered arrived beautifully packaged - absolutely top notch and would make a lovely present... Ver mais
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The help that I got from one of the employees Chaya, there was a slight problem and Chaya sorted it out without any problem ,and we both were satisfied with her answers. Thank you.F
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The piece i bought took my breath away just beautiful , so beautifuli ordered another .... lucky me . This piece arrived very quickly and very well packaged in a beautiful box also . I have bought a... Ver mais
A empresa respondeu
J’ai commandé une bague de fiançailles depuis l’étranger. Elle est très belle mais avait malheureusement un défaut au niveau du halo qui n’aurait pas dû passer leur contrôle qualité. Lorsque je leur a... Ver mais
Informações sobre a empresa
- Joalheiro
- também em
- Ourivesaria
Escrito pela empresa
The Fine Jewellery Company specialises in beautifully crafted gold and silver jewellery, including natural diamond rings, earrings, necklaces, bracelets, lockets and chains. Our collections combine timeless styles with modern designs, offering elegant, wearable pieces created with quality and lasting value in mind. We are passionate about genuine materials, natural gemstones, excellent craftsmanship and providing a reliable customer experience from start to finish. Whether customers are searching for an everyday piece, a sentimental gift or something for a special occasion, we aim to offer jewellery that feels meaningful, personal and made to last. Alongside our jewellery collections, we are committed to honest customer service, clear communication and continual improvement in every part of the customer journey.
Informações de contacto
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The help that I got from one of the staff Chaya. he…
The help that I got from one of the employees Chaya, there was a slight problem and Chaya sorted it out without any problem ,and we both were satisfied with her answers.
Thank you.F
1 de outubro de 2026
Resposta da The Fine Jewellery Company
Thank you so much, Alan. It was a pleasure speaking with you, and I’m so pleased we were able to get everything sorted for you. We really appreciate you taking the time to share your experience with us.
Kind regards,
Chaya
Resposta da The Fine Jewellery Company
Thank you so much, Elton. We’re delighted to hear you’re happy with your purchase, and we really appreciate you taking the time to share your experience with us.
Very impressed with the next day free…
Very impressed with the next day free delivery
25 de setembro de 2026
Resposta da The Fine Jewellery Company
Thank you so much, Susan. We really appreciate you taking the time to leave us a review, and we’re delighted you had such a positive experience shopping with us.
Resposta da The Fine Jewellery Company
Thank you so much for your lovely review. We really appreciate you taking the time to leave us such kind feedback, and we’re so pleased we could keep you updated with your order.
A great company to deal with
The Fine Jewellery Company were exceptionally efficient when I had a slight issue with my order. The items I ordered arrived beautifully packaged - absolutely top notch and would make a lovely present for someone. When I emailed them about my issue, I had quick, intelligent, co-operative replies. I cannot recommend them highly enough - their products are beautiful and they are a very nice company to deal with.
10 de setembro de 2026
Resposta da The Fine Jewellery Company
Thank you so much, Suzy. It really means a lot to hear that you were so happy with the service you received, especially after having an issue with your order. We’re so pleased we were able to help, and we really appreciate your lovely comments about our products and packaging. Thank you again for your kind words and recommendation.
I brought a pearl necklace the pearl…
I brought a pearl necklace the pearl pendant is fine but the chained which was gold plated come black not happy
14 de setembro de 2026
Resposta da The Fine Jewellery Company
Thank you for your feedback, David. We’re really pleased to hear that you were happy with the pendant itself. The necklace was included as a complimentary gift with your purchase, and we’re sorry to hear that you weren’t happy with it.
We hope you continue to enjoy your pendant, and we really appreciate you taking the time to share your feedback with us.
Great Product and Service
Great Product
Good Customer Service, I actually nearly cancelled my order, but was given good guidance and service from the Customer Service Agent. Glad I didn't cancel in the end!
Fast Deluvery
14 de setembro de 2026
Resposta da The Fine Jewellery Company
Thank you so much, Nas. We’re really pleased we were able to help and give you the information you needed before making your decision. It’s lovely to hear you were happy with the service and your order, and we really appreciate you taking the time to leave us such a thoughtful review.
Resposta da The Fine Jewellery Company
Thank you so much, Lesley. We really appreciate you taking the time to leave us such a lovely review. It’s wonderful to know you were happy with your purchase, and we’re so pleased we could get everything to you quickly.
Beratung Super und der Verkäufer sehr…
Beratung Super und der Verkäufer sehr zuvorkommend und hilfsbereit Qualität der Ware ist auch super Preis auch sehr gut habe viele vergleiche gemacht und habe mich für diesen Laden entschieden zum Glück selbst der Juwelier in Deutschland war mit dem Angebot zufrieden
14 de setembro de 2026
Opinião espontânea
Excellent service and communication
Excellent service and communication. Product was very good quality nicely packaged and presented.
10 de setembro de 2026
Great service fast delivery and a…
Great service fast delivery and a nice piece of jewelry
1 de setembro de 2026
Resposta da The Fine Jewellery Company
Thank you so much, John. We really appreciate you taking the time to leave us a lovely review, and we’re so pleased you’re happy with your purchase.
The items ordered arrived really…
The items ordered arrived really quickly and they are absolutely beautiful, presented in quality solid gift boxes. My Mum is going to love them.
9 de setembro de 2026
Resposta da The Fine Jewellery Company
Thank you so much, Alison. We’re so pleased you were happy with your order. We hope your Mum loves her gifts too. Thank you for choosing us, and for taking the time to leave such a lovely review
Thought the item I bought was very small
8 de setembro de 2026
Resposta da The Fine Jewellery Company
Hi Robert,
I’m sorry to hear the item wasn’t quite what you were expecting.
We do include the dimensions of our pieces in the product description so that customers can check the size before purchasing, but I completely understand that it can sometimes be difficult to judge the scale from the photos alone.
We’re sorry the piece wasn’t right for you and appreciate you taking the time to leave your feedback.
The piece i bought took my breath away…
The piece i bought took my breath away just beautiful , so beautifuli ordered another .... lucky me . This piece arrived very quickly and very well packaged in a beautiful box also . I have bought a few things from this company and always have been highly delighted ❤️
3 de setembro de 2026
Resposta da The Fine Jewellery Company
Thank you so much, Elaine. It’s lovely to hear how happy you’ve been with your purchases, and we really appreciate you choosing us again. Your kind words mean a lot to our team, and we hope you continue to enjoy your jewellery.
Quick and efficient service keeping me…
Quick and efficient service keeping me informed of delivery details.
1 de setembro de 2026
Resposta da The Fine Jewellery Company
Thank you so much for taking the time to leave us a lovely review, Mrs Jackson. It’s really appreciated, and I’m so pleased we could make everything nice and straightforward for you.
Kind regards,
Chaya
The Fine Jewellery Company
Beautiful jewellery, lovely quality
Super fast delivery, beautiful christening bangle in a lovely box & packaged perfectly, would highly recommend this company
21 de agosto de 2026
Resposta da The Fine Jewellery Company
Thank you so much, Julie. We’re so pleased you’re happy with your bangle and your experience with us. It means a lot to hear.
Item not delivered
You’ve asked for a review but the item is still not delivered, had two notifications, Friday and Saturday that the item was out for delivery, it still has not arrived!
21 de agosto de 2026
Resposta da The Fine Jewellery Company
Hi James,
I’m sorry that your order hasn’t arrived yet. We’ve checked the Royal Mail tracking and, just to clarify the delivery updates, the parcel was received by Royal Mail on Friday 21 August and was processed through their network over the weekend.
Although the tracking showed it as “Due to be delivered today” on Saturday, there was no delivery attempt recorded that day. The first delivery attempt was recorded today, Monday 24 August, when Royal Mail marked the parcel as “Delivery Attempted – No Answer”.
We’re continuing to monitor the tracking and follow this up to make sure your order reaches you as soon as possible.
Kind regards,
Chaya
The Fine Jewellery Company
Beautiful earrings
Beautiful earrings, as described, very quick delivery and great customer service, lovely little touches, thank you note in the box and discount off next purchase, would recommend!
20 de agosto de 2026
Resposta da The Fine Jewellery Company
Thank you so much for your lovely review, Jo. We’re so pleased to hear you’re happy with your earrings and that you enjoyed the little touches in your order.
We really appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
The Fine Jewellery Company
Ordered a snaffle bit bracelet as a…
Ordered a snaffle bit bracelet as a gift for my Daughter, the bracelet arrived really quickly, the packaging was great and the bracelet quality was beautiful, very happy customer, im sure I will be ordering again
Thankyou
17 de agosto de 2026
Resposta da The Fine Jewellery Company
Thank you so much for your lovely review, Karen. We’re so pleased the bracelet made such a special gift for your daughter, and we really appreciate you choosing us. We’ll be very happy to have you back whenever you’re ready for your next piece:)
Amazing customer service I’ve ever had…
Amazing customer service I’ve ever had and such fast replies as well as delivery. Packaging is gorgeous and all of their items are so lovely. Highly recommend them .. my go to place for new jewellery for sure. Thank you so much for all your kindness.
18 de agosto de 2026
Opinião espontânea
Resposta da The Fine Jewellery Company
Thank you so much for such a lovely review. It’s always especially rewarding to hear that a customer has had such a positive experience with us, and your kind words genuinely mean a lot.
We’d love to be your go-to for jewellery for many years to come.
Kind regards,
Chaya
The Fine Jewellery Company
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