The Food Market Opiniões 

313
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Absolutely fantastic gift hamper, full of tasty treats and cannot wait to enjoy. Very easy to order, tracked delivery and secure packaging (with ice packs!). Customer service has been excellent and ve... Ver mais

Classificada 5 em 5 estrelas

What a find this website is! It's like a Borough market online with small local businesses and delicious food products. All are available to browse in one spot. Plus the customer service is the best... Ver mais

Classificada 1 em 5 estrelas

I ordered Irish Porter Cheddar cheese and specifically requested an expiry date after Christmas, however, it expires way before Christmas. It also doesn’t look authentic and not the same as photo on t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had an issue with what I thought was an undelivered parcel by the expected due date. The communication with Angie at TheFoodMarket was exceptional. It turned out the parcel was delivered, on time,... Ver mais

Informações sobre a empresa

  1. Serviço de encomenda de comida online

Escrito pela empresa

The Food Market is no longer trading and this profile is not monitored


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

313 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as opiniões

(313)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Marriages strong white bread flour

Well, I had been looking for a supplier of Marriage's strong white bread flour in1.5 kg bags and not the 16 kg bags I normally use.
I don't know who decided that 16 kg was a suitable size for home users-the manufacturer I suspect. The time you have decanted it into bags there is dust everywhere with maybe some left over to store somewhere.
The 1.5 kg bags means I can store it without any hassle.
Delivery time was very good. The cost was not much more expensive than a 16 kg bag.
Delivery costs were reasonable with no surcharge if you lived outside England!
No problems with this first order.

19 de setembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Very great response

Very great response. Birthday cake arrived damaged. Dealt with quickly and sufficiently. Would recommend on customer service alone. 👌

14 de setembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

ordered £55 3 litre tin of olive oil

ordered £55 3 litre tin of olive oil, arrived battered and leaking, took pics and sent to them, they then had to get intouch with the company who sent it, was told i had to pack it back up in original box(soaked with oil) send it back and only when they had received it i would get a refund!! remember this tin is leaking so ridiculous to post back, emailed them my displeasure at the proposition and heard nothing from them them in nearly 48 ours, i have since found out that if i had gone direct to the company that supplied the oil it would have been £15 cheaper, as a foot note they did say i could have a 10 pound voucher off my next order but would have to pay postage, absolutely disgusting service

7 de setembro de 2023
Opinião espontânea
logótipo da The Food Market

Resposta da The Food Market

Hi Ian,

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced with one of our merchants. Per our correspondence with you, this was resolved with a full refund.

As a marketplace, we aim to provide a platform that connects numerous independent merchants and food makers with our customers, while our merchants set their own prices and policies. We understand that this can sometimes lead to variations in customer experiences, and we acknowledge that it took longer than expected to fully resolve this issue over the weekend.

To address your concerns, we've communicated your feedback to the merchant to review their policies and procedures for handling similar situations in the future.

We really appreciate you giving us an opportunity to make things right, as we take all reviews seriously. We hope you’ll give us another chance in the future!

Kind regards,
TheFoodMarket.com Team

Classificada 1 em 5 estrelas

Beware

Beware - everything comes from other companies so that this company is really just a third party agent. That is fine if things go right, but in my case the special hamper I ordered (for a good friend's birthday) went to the wrong house TWICE, meaning that when it did ultimately arrive with me, it was extremely late. Customer service were very good I have to say, but quite honestly while I was offered a discount voucher (for a future purchase??) if it was my company I think I would have refunded the whole order. On top of that, the gin in the hamper was a very small bottle - much smaller than expected - and while I was concerned about that and really tried to ascertain the size before ordering, the ML amount was not shown anywhere in the item description, which leads to classic errors whilst ordering on the internet. It really should be clear. So all in all not a good experience unfortunately.

13 de agosto de 2023
Opinião espontânea
logótipo da The Food Market

Resposta da The Food Market

Hi Simon,

Thank you very much for your review. Once again, we’re truly sorry for the experience you had with the courier. Per our correspondence with you, this was resolved with a replacement as requested. Your feedback regarding the clarity of the product descriptions has been discussed with the merchant for necessary updates.

We really appreciate you giving us an opportunity to make things right, as we take all reviews seriously. We hope you’ll give us another chance in the future!

Kind regards,
TheFoodMarket.com Team

Classificada 5 em 5 estrelas

Good customer service

Very good range of products from a wide variety of independent producers. I had an issue with an order which was quickly resolved by the excellent customer service team.

14 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Will order again

I ordered cheese and Daal curry, the cheese arrive promptly and well packed. There was a slight delay with the Daal curry but the order was sorted and arrive. The cheese was really lovely and still need to try the curried Daal, if it tastes as good as it looks there shouldn’t any problems. Will order from The Foodmarket again.

3 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

The ease of ordering was good

The ease of ordering was good. The product was excellent. The delivery time was speedy. I would recommend this company whole heartedly. I sent this as a gift and it also provided a personalised message card to go with it. Great service.

15 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A cake order

I ordered a cake and I had a question about delivery which was answered really quickly and politely.
The cake was delivered on the day it was expected to. The cake looks amazing and I am sure it will taste great as well. It was easy to order from and I will definitely be ordering from here again
Thank you 😊

11 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

1st class Customer Service

There was a delay in my order being dispatched by a supplier - extremely fast, efficient and friendly service from a member of staff, Angie, who quickly intervened and rectified the problem, keeping me updated at every opportunity. Fantastic service and great product!

1 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Poor experience with them

Poor experience with them, put in an order for my restaurant over a week ago which was for a weekly special. Havent got it still and havent had anything from them wouldnt recommend to be honest

17 de junho de 2023
Opinião espontânea
logótipo da The Food Market

Resposta da The Food Market

Hi Elliott,

Thank you very much for your review and for bringing this issue to our attention. We’re sorry for the experience you had with the courier. Per our correspondence with you, this was resolved with a replacement.

We also understand the importance of addressing concerns promptly, and we want to ensure your satisfaction for future orders as well. We kindly encourage you to reach out to us via email so that we can personally assist you and provide a smoother and more efficient experience.

We really appreciate you giving us an opportunity to make things right, as we take all reviews seriously. We hope you’ll give us another chance in the future!

Kind regards,
TheFoodMarket.com Team

Classificada 1 em 5 estrelas

Stressful and frustrating!

I had a voucher from them that didn't work at checkout. you can't call them so I've been trying to sort it out via email. They said it was fixed but I encountered the same problem again. Have sent yet another email saying it's still not working and can they phone me? Now they're ignoring me. Have spent two hours on this farce and still can't complete the transaction. Feel bad that a family member has spent £50 for me to have such a negative experience.
Update:
After sending 7 emails I was finally allowed to use my voucher. AFTER I placed the order they emailed me to say that the merchant is on holiday and so I won't be receiving my order for another 3 weeks. Avoid like the plague.

22 de junho de 2023
Opinião espontânea
logótipo da The Food Market

Resposta da The Food Market

Hi Gaynor,

We are sad to see that you have given us a one star review on Trustpilot. We’re sorry for the experience you had with us with your gift voucher. While we promptly responded to your initial email within 10 minutes, we acknowledge that it took us longer than expected to fully resolve the issue, albeit within 90 minutes. Your valuable feedback has been shared with our tech team, and we are actively working towards finding a more effective solution for the problem you encountered.

We hope that this has not deterred you from using us again in the future.

Kind regards,
TheFoodMarket.com Team

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