The Grooming Clinic Opiniões 

214
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I cannot praise the high level of service of this company enough . So rare these days. After making an online order I realised (about an hour later) that I’d ordered the wrong scent of a body wash . N... Ver mais

Classificada 4 em 5 estrelas

I was happy with the booking service, delivery and product quality. Just a couple of points. I ordered two of the Musgo colognes. One was with splash style of dispensing and the other was spray atomi... Ver mais

Classificada 5 em 5 estrelas

Products arrive promptly, well packed, packaging does not contain polystyrene as far as I can tell, is bio degradable, and can be used for gardening I.e: in plant pots. Items well priced, customer ser... Ver mais

Classificada 5 em 5 estrelas

Sceptical at first but after reading all the reviews decided to give it a shot.Must say a memorable experience indeed.From packaging to delivery at my doorstep everything TOP NOTCH.Looking for men gro... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Centro de bem-estar
  2. Loja de produtos de higiene

Informação fornecida por diversas fontes externas

Discover the best men's skincare and male grooming products coupled with outstanding customer service.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

214 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

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4,7

Todas as opiniões

(214)

26 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Quick & easy premium skincare!

Quick & easy checkout, fast delivery to Wales.
Couldn't ask for a better company, they know their stuff + I discovered some interesting new products through them that have been really good for my skincare.

1 de novembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Easy process and quick delivery

Easy process and quick delivery. The packaging smells amazing.

19 de outubro de 2022
Opinião espontânea
logótipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you for taking the time to share your experience with us. We’re thrilled you like the scent of tissue paper too 😊

Classificada 1 em 5 estrelas

They have used a cheap courier that is charging me a second delivery fee

They don't pay the customs import fee so I had to pay an additional amount to recieve the parcel

I live in UAE and have ordered UK items direct to my door from other companies all the time and never had this problem . Just today i recieved my next order. No problem . This is a seller who i definitely wouldn't use again. I wrote to them about this issue and they shrugged it off. Definitely Won't use again.

The fees are

Dear *IRUM KHAN*,
Emirates Post has your shipment number *LE346130331GB*
Source: *UNITED KINGDOM OF GREAT BRITAIN & NORTHERN IRELAND*

This package has the following charges:

5% VAT on the Declared Value: *10.25 AED*
Delivery Charges: *30.00 AED*
Total Charges: *40.25 AED*

The bulk of the fee is an second delivery charge that the courier is charging me again because the company haven't paid it. Absolutely appalling and they are telling me its my fault.

30 de outubro de 2022
Opinião espontânea
logótipo da The Grooming Clinic

Resposta da The Grooming Clinic

Hello Irum,

Sadly we have no control over customs charges when your parcel arrives in your destination country. I can see that your delivery address is in the UAE. When you place your order with us the UK vat is removed. As all orders are shipped from the UK, customs procedures, which are beyond our control, will be handled by the customs authorities in you the UAE, but I’d like to assure you that the UK vat is deducted for you during the checkout process.

For further information on importing goods into the UAE you can always contact your local customs office and they will be able to help.

I hope this clears this up for you,

With best wishes,

Team TGC

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service. Will definitely use again and would recommend to others without hesitation.

22 de julho de 2022
Opinião espontânea
logótipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you, Paul!

Classificada 5 em 5 estrelas

Finally a rival to the big guns!

Finally, a company to rival the big guns. Fair prices, great customer service and extra personal touch to products delivered.

29 de junho de 2022
Opinião espontânea
logótipo da The Grooming Clinic

Resposta da The Grooming Clinic

Hi Adam! Thanks for taking the time-out to leave a review. I’m glad we made you smile. Best wishes, Team #TGC

Classificada 5 em 5 estrelas

Outstanding products, outstanding service

Not just the best selection of properly interesting, high quality, different, international men's skin/beard/hair care stuff I've found in the UK (which it is), but also absolutely spot-on service. Extremely quick and efficient ordering/delivery, backed by a genuinely great customer support team. Recommended.

26 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Order error on my part was corrected…

Order error on my part was corrected over the phone with ease; the support office was very polite and supportive in correcting my mistake. A pleasure to deal with this company, would certainly recommend and will use The Grooming Clinic again.

11 de maio de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Best company

I absolutely love this company. I have used them for years now. They always send me some little freebies of my favourite Dr Dennis Gross products. My order is always delivered quickly. You can tell this company care about their customers. Wish every company was like you. Keep up the great work guys

12 de abril de 2022
Opinião espontânea
logótipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you so much Emma. We pride ourselves on delivering the best service possible so we're thrilled that we made you smile.

With best wishes from everybody at #teamTGC

Classificada 5 em 5 estrelas

Exceptional service *****

Exceptional service *****
Ordered my product at 3:45 on Friday afternoon and it arrived before 9am on Saturday morning, together with a nice hand written ‘thank you’ and gift voucher.
Very nice service. Thank you TGC

2 de abril de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I would like to give 2 thumbs for The…

I would like to give 2 thumbs for The Grooming Clinic. Very responsive customer service, 5 star services, the product range is wide and PERFECT! I am a loyal customer from them and always have a repeat purchase.
❤️❤️❤️

29 de março de 2022
Opinião espontânea
logótipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you Richard, I'm glad we made you smile ;)

Classificada 5 em 5 estrelas

Beyond Excellent !

I have been shopping with them since past 7-8 years or so and have placed countless orders with them. Each and every order has gone thru perfectly and never have I faced any problem. In any minor eventuality or even a slight concern (in business this may happen for reasons beyond the sellers control, though never intentionally; but its how it is addressed by the company is whats more important), the staff steps up to resolve the matter promptly and in the most courteous, honest, professional and friendly manner. The guys running the company are simply great and pay prompt attention to any question or concern you may have.

This company is a benchmark for what e-commerce should strive to be. If you can find your preferred brand with them, you do not need to look elsewhere. In due course, you may feel you are buying from a friends website ! Simply brilliant !!

17 de março de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Another highly suspicious website

AVOID! They claim they have amazing 5-star service. What a joke! The reason for this is because they won't allow any negative reviews on their website. You're banned from complaining, or telling the truth. Nice and easy to claim everyone's happy. That's deceitful. They have complained about my review and the porker even made threats (!?! - great customer service), but, not contacted me to apologise. Really pathetic customer service. Then, he ignores the terrible service, the dodgy website and tries to divert attention. Pathetic. That's why his website has no reviews. Anyone is welcome to check that I have left plenty of 5 star reviews, when deserved. I don't tolerate liars. This shower earned his one star.

16 de janeiro de 2022
logótipo da The Grooming Clinic

Resposta da The Grooming Clinic

For anybody reading this review please click on this individual’s profile and see the other businesses who have fallen victim to their antics. Sadly a very angry individual who feels fit to exercise his anger on innocent customer service teams. We are one of many business who have experienced this, you’ll see this when you read their other reviews.

Please rest assured that if something goes wrong with your purchase we will put it right.

Classificada 5 em 5 estrelas

First time customer

I was trying to order from Aromatherapy Associates and was not getting the service I expected. I happened to see The Grooming Clinic had the items I was looking to purchase as I’m not a regular on line shopper I was a bit dubious,but I decided to try well what can I say: Thank You I received my order 2 days after ordering which has just arrived at exactly the time stated with 3 free samples and a £75 gift voucher for a case of wine.
I highly recommend anybody to use this company and thank you for your fantastic service and my gift.

10 de novembro de 2021
Opinião espontânea
logótipo da The Grooming Clinic

Resposta da The Grooming Clinic

Thank you for taking the time-out to share your experience with us, Linda. We're thrilled that you like your products and very happy that we managed to make you smile. Best wishes from #TeamTGC

Classificada 5 em 5 estrelas

Will definitely be returning!

First time customer of The Grooming Clinic.

I came across TGC after searching all over the internet for a particular Lip Balm, which isn't on sale in the UK yet. I was pleasantly surprised to see that it was in stock on their website, so decided to place my first order.

Very quick dispatch & shipping. Package arrived in good condition and even included a handwritten thank you note, which was a nice, personal touch.

They seem like a fairly new business, but they're definitely doing something right.

Hopefully be back again soon.

5 de novembro de 2021
Opinião espontânea
logótipo da The Grooming Clinic

Resposta da The Grooming Clinic

Hello Manni,

Many thanks for taking the time out to leave a review. We pride ourselves on delivering the very best service so it's great to hear that we made you smile. We look forward to welcoming you back very soon.

Best wishes from team TGC

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