TheHorrorDome.com Opiniões 

65
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’m a new customer to Horror Dome. I’ve received 3 shipments already and can’t wait for my Frankenstein creation mask to arrive. The Area 51 alien is the best. Very authentic looking. My Halloween... Ver mais

Classificada 1 em 5 estrelas

So glad I didn't do business with them. I'm happy, I saw what they were like, before placing an order for a super expensive item, especially since I live in Europe (I can only imagine the ni... Ver mais

Classificada 5 em 5 estrelas

I have always had good experiences dealing with Horror Dome. This year I had an issue with my Forest Dragon and Jerry and Danielle were extremely helpful in pointing me the right direction to help fix... Ver mais

Classificada 5 em 5 estrelas

Rapid shipping! Awesome puppet! I'm giving 5 Stars and please don't misunderstand the video vs the ad. The video makes it appear as though it is animated but it is a non-animated puppet. The appearanc... Ver mais

Informações sobre a empresa

  1. Loja de disfarces

Escrito pela empresa

Over the past years we have unearthed the best Halloween Prop Directions available online and now we have grown to supply you with Halloween Masks, Props, Costumes, Animatronics and much more. The outlook for Halloween 2019 looks to be frightening and grim. So browse our online store and see what you might come across to suite your Horror needs. We are sure you will find what you need and if you don't, e-mail us and we will try to get it for you.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

65 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(65)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I’ve been using the Horror Dome to…

I’ve been using the Horror Dome to decorate my house and gym over the last few years. Everyone complements how real their decorations look and are always in anticipation for the new addition each year.

6 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Service and support was amazing

Service and support was amazing. I need helped setting up my animatronic and they walked me through the whole process. Turned out great! Can’t wait to place another order.

24 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fast Shipping amazing Halloween masks

I am a mask collector, I normally do not write reviews but I have to give credit where credit is due. Horror Dome's masks are incredible. I attend a lot of trade shows and masks of this quality sell at the shows for more than double of what I paid for Horror Dome's masks. I am very happy with my purchase and the masks arrived 3 days after placing my order.

22 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Easy 5 stars

Absolutely the best masks on the market. And the family that runs it is so nice and helpful with everything.

11 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Consistently great experience

I've ordered so many items from the Horror Dome over the years and have never had an issue! Their products are the best on the market and make Halloween perfect every year. Thank you for everything and I will be ordering again this year!

2 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered "alien grey mask" from…

I ordered "alien grey mask" from horrordome but order didn't placed but my money already transferred. First it didn't accept my purchase method and i tried again and it loading couple seconds and shows "Your payment details couldn't be verified". But funny thing is my money transferred

4 de setembro de 2024
Opinião espontânea
logótipo da TheHorrorDome.com

Resposta da TheHorrorDome.com

Hello there,

We are unable to find your order in our system.

As stated on our website, the Alien Grey Mask is currently a pre-order expecting to ship in early September 2024.

Please give us a call at (516) 238-5108 if you have any further questions or concerns!

Classificada 5 em 5 estrelas

I ordered Double Trouble on July 4

I ordered Double Trouble on July 4, 2024, and received it on July 13, 2024. After reading all the reviews I decided to take a chance and buy the costume.
The costume is very detailed this is by far the best costume I have.
Thank you, Horror Dome.

13 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

this place is the worst

this place is the worst. stay away , New York rip offs. I tried contacting them email 5 times no response . high price and big money shipping what you see in the pictures is not even close to what you get, stay away . no returns , don't waste your time . this Is your last warning

25 de junho de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

I run a small home haunt and have been…

I run a small home haunt and have been buying stuff from horrordome for several years. As a loyal customer steady customer who has never complained about delayed shipping and dings. The one time I actually
Received a defective animatronic showing video’s and sending photo. They said they will look into it and will get back to me, I tried to follow up with them several times since last year to get a response but they ghosted me. No response, no parts and no apologies. I am reporting them to BBB as well
Buyer beware..

10 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

NOTHING LIKE THE PHOTO!!!!!!! DONT BUY!

I spent over $500 for a big foot costume that they claim was in the news for pranking people. This costume is SO poorly done. It looks so fake and it’s super cheap. What a ripoff. It looks NOTHING like the photo they advertise. This is false advertisement. They keep calling me telling me I need to remove my review and I guess they googled me and found out I’m a business owner and they keep mentioning that on the phone.

13 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

i got scammed

Im Collector mask i bought 3 masks which they don't look nothing like the picture! Paint and details were not in place, i just wish they would show more exactly how the item looks, disappointed of thehorrordome.com and then they called me to take the review down and get a refund, and i tried to return them, they told me to send it back to the address where they came from and i did, but they now said that address doesn't belong to their stores! and they haven't received anything whatever "Sure" scammers

8 de fevereiro de 2024
Opinião espontânea
logótipo da TheHorrorDome.com

Resposta da TheHorrorDome.com

Hello Dan,

When you informed us you were dissatisfied with the items you have received, we gave you the information to return the products to us for a full refund. We have asked multiple times for the tracking information, to locate your return shipment, as we have never received it- but you have been unable to provide any tracking information.

Unfortunately, we would be unable to provide a refund without receiving the products back. I do apologize for this!

Classificada 5 em 5 estrelas

Great products and customer service.

The costume I purchased looked amazing. I had a slight problem with it but it wasn’t the HorrorDomes fault. When I called to see about rectifying the issue, they went out of their way to reach out to me and work on a solution. I will be more than happy to use them in the future. It’s a shame Halloween is only once a year because I’m looking forward to see what next year’s costume will be. Thanks guys!

24 de outubro de 2023
Opinião espontânea
logótipo da TheHorrorDome.com

Resposta da TheHorrorDome.com

Hi Stephen, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

Classificada 5 em 5 estrelas

This was my second purchase from Horror…

This was my second purchase from Horror Dome and I couldn't believe the quality of their products. Definitely not a Halloween shop, Horror Dome producing professionally made horror props at affordable prices!

27 de setembro de 2023
Opinião espontânea
logótipo da TheHorrorDome.com

Resposta da TheHorrorDome.com

Hello Paul,
thank you for your great review. We are happy to hear you like our work. it makes it all worth it for us when we hear our customers appreciating the quality of work we put out. Thanks again!

Classificada 1 em 5 estrelas

Broken merchandise and no response

I have ordered a few things from horrordome and at first there was no issues. Lately it's nothing hut issues. From them canceling orders to sending broken merchandise. They charge a good bit for their stuff and you can call and email but you get no response. I will never order from this company again.

1 de maio de 2023
Opinião espontânea
logótipo da TheHorrorDome.com

Resposta da TheHorrorDome.com

Hello Lisa,

We do apologize for your dissatisfaction. Unfortunately, from time to time we experience products being damaged during shipment.

Upon hearing from you we worked with you to remedy this issue. We hope we were of help :)

Classificada 5 em 5 estrelas

Baby werewolf puppet

I bought the baby werewolf puppet For my son For christmas He loves it He is a big Werewolf fan

23 de novembro de 2022
Opinião espontânea
logótipo da TheHorrorDome.com

Resposta da TheHorrorDome.com

Thank you Mike, for sharing your review. We appreciate you taking the time to do this. We're glad you’re happy with your order!

Classificada 5 em 5 estrelas

I got worried after reading reviews

I got worried after reading reviews, my order was expected to take 6-8 weeks, I started calling and Emailing around that timing and didn’t hear back. Then I was finally called about a week later and was assured I’d get my item within two weeks. It came just a few DAYS later and it’s beautiful! My 4 year old little girl loves dragons and it’s hanging on her wall! Thanks HorrorDome!!!!

5 de janeiro de 2023
Opinião espontânea
logótipo da TheHorrorDome.com

Resposta da TheHorrorDome.com

Hello Brooke,

We're glad your daughter loves it! Thanks for the order!

Classificada 5 em 5 estrelas

Fixed a problem

horror dome fixed a problem,

28 de setembro de 2022
Opinião espontânea
logótipo da TheHorrorDome.com

Resposta da TheHorrorDome.com

Thank you Chris.

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