The HOTH Opiniões 

268
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've been working with Darlena for the past year with the Hoth. She has made our experience great through providing insights, professionalism, and prescriptive strategy. I've been able to apply our wo... Ver mais

Classificada 5 em 5 estrelas

Alex has been the absolute best client manager to work with. He's extremely knowledgeable and is great at pivoting to different strategies in order to life your website, business, or brand as a whole.... Ver mais

Classificada 5 em 5 estrelas

We've loved Alex's hands-on guidance and his interest in seeing our clients' businesses succeed! He took over for our previous account manager, John, whom we miss, but having Alex's fresh insights and... Ver mais

Classificada 5 em 5 estrelas

The HOTH is fantastic! Especially for SEO. We have been seeing some amazing results since we started our campaigns. Our campaign manager, Sam Mora, is great at explaining what happened last month,... Ver mais

Informações sobre a empresa

  1. SEO

Informação fornecida por diversas fontes externas

We are committed to amazing customer service. If you need any help with anything SEO, please contact us at support@thehoth.com.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

268 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(268)

11 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great support and results, but there's room for improvement

I would have had a hard time getting my SEO business off the ground if it wasn't for The Hoth. Trevor (account manager) and Rachael (campaign manager) have been amazing to work with.

However, the content generally lacks the polish I would expect for anything that I would ever consider publishing on a customer's site, so I usually spend an extra $65-100 for every 1500-2000 words of content to have another contractor proofread and edit for spelling, grammar, localization, tone, and flow before I put on any of my own finishing touches. I could reject the content, but it takes longer to write thoughtful rejection notes than it does to make the changes, so it would be counterproductive on my end.

It's also a little bit difficult to find and approve specific articles unless you keep track of the direct link to the Hoth X order for that month. They also removed the ability to open recent Hoth X campaigns directly from the portal home page, so there's always an extra click, and then more clicks to find the article you want to approve since articles also aren't searchable by title.

There have also been a couple of dropped balls with the billing team where I had to request that contract bonuses be applied to the account.

At the end of the day, The Hoth helped me get the results I promised my customers, but I'll have to pay somebody a 6-figure salary to operate the business without a more seamless experience from the vendor that takes about 1/3 of my service fees off the top.

21 de junho de 2022
Opinião espontânea
logótipo da The HOTH

Resposta da The HOTH

Hi Bill,

I hope you're doing well today! Thank you for your kind words about Trevor and Rachael :).

I most certainly understand your concerns, and appreciate you sharing this feedback with us. I have looped in Trevor and Rachael, and I see that you and Rachael are now in active communication about these concerns. However, please do not hesitate to reach out to support@thehoth.com if any further questions or concerns arise.

Thank you!

Balladine
Support Manager

Classificada 5 em 5 estrelas

Quick Help With Google Turbulence

This month was unusual with a Google Core Update that caused a lot of turbulence in traffic for one of our clients. I reached out to my Hoth account manager Max to make sense of it. He was responsive, smart and excellent at explaining what was happening. This made it possible to accurately report on it to my client with confidence. I would have been lost without him! So valuable!

21 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I couldn't have asked for a better Hoth…

I couldn't have asked for a better Hoth X account manager than Jan Cankusic.

He wants as much success for my business as I do. He doesn't just go through the motions.

He knows my goals and matches everything up nicely so we can find that success.

21 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

SEO made easy!

I love working with Jan at The Hoth! It’s SEO made easy and if I ever have a question they’re really responsive.

21 de junho de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Mislead by Hoth-X promises. Zero results. Don' be fooled like I was.

I had high hopes originally to acquire organic customers to my website cheap fast resumes, and within the first 30 days (before any promised results, I was told, could be expected in terms of customers--so I should just patiently wait and blindly follow “Max” and his pep talks) I wrote a few positive sentences here in my Trustpilot review at that time. Total wishful thinking on my part, with no results to substantiate anything. The following is my “Update”: During my 6 months as a Hoth-X customer, I received a number of what I can only describe as “used-car-salesman”-type pump talks from various HOTH people on the phone and by email, telling me I should just trust them to pay their exorbitant fees, and I would end up with more customers. I feel completely and absolutely deceived by this whole scam Hoth company. I spent approximately $6000 CAD and wasted endless hours of my time, yet received just 4 (four) clicks on the 2 new so-called "service pages" Max and his people created during the entire roughly 5 months dealing with this company. That’s right! Just 4 clicks, and none of them became paying customers, either. My own analytic software back this up. I am also not comfortable with the “fake media reviews” which Hoth inserted into Facebook and elsewhere, written by their freelance writers with poor English in Malaysia, India and elsewhere--apparently to trick Google’s algorithyms into believing they are real customers? So much of what The Hoth did in terms of SEO left my feeling “dirty”, like the whole SEO game they were selling is to try to misrepresent my website to Google in order to trick Google’s engine to bring me to the top. I am an honest person, and an honest businessperson to. I don’t cheat my customers, my wife, or anybody else. After 5 months of ZERO results with Hoth-X, I finally took a hard look at the numbers and my own analytics software, and looking in the mirror I realized I had been “scammed”. So, please do not be fooled by The Hoth. They will undoubtedly reply to this review to defend their flaky rep Max and the whole company. But all I know is I lost over $6000 Canadian Dollars and hundreds of hours of my life. I will never get either back. Please read my words of caution, and don’t be fooled by the whole marketing of The Hoth. Jim (cheap fast resumes)

20 de junho de 2022
Opinião espontânea
logótipo da The HOTH

Resposta da The HOTH

Hi Jim,

I hope you're doing well today!

Thank you for taking the time to leave your honest feedback. I'm sorry to hear that you were unhappy with your experience. We take the client experience very seriously and are always sure to take client feedback into account when modifying our products and services.

To begin, we are sure to set expectations from the beginning that SEO is a long-term process. It takes time and consistency to see results. At a minimum, it takes three months to see results as it takes google's search engine crawlers around three months to start indexing links. More visible campaign increases are usually seen around the 6-9 month mark, however even this is greatly dependent on other external factors. Your campaign manager Max, and account manager Jess, were sure to not only set results expectations at the beginning of your campaign but throughout the duration as well.

You first started with us in May 2022, with your campaign ending in November 2022. Before starting with us, you had minimal SEO work done to your site, having worked only with paid ads which have a very different ROI than SEO. So essentially, we were working from the ground up, with a lot of our focus being on creating content for your site to help match the search intent for your target keywords.

During the duration of your campaign, we saw many performance increases. We saw a steady positive increase in both your organic traffic and organic keywords, especially toward the end of your campaign. Specifically, we saw many positive increases in the positions of your main target keywords with a few examples being "affordable resume writing services" moving from position 29 to 7, "cheap resume writing services" moving from position 14 to 6, "cheap resume writers" moving from position 17 to 5, etc.

Moreover, Max went above and beyond to consistently communicate with you via email, loom videos, and over the phone to ensure the progression of your campaign was as transparent and straightforward as possible. We were additionally, very flexible with billing throughout the duration of the campaign, always going the extra mile to meet you halfway and provide the best service we could with the budget allocation and timeline provided.

In regards to the "fake media reviews" on Facebook, we did not pay for or insert these. These are left by crypto-scammers trying to drive people to their scams, and these do not benefit us in any way. I personally have been trying to get rid of these for months now and block and report every single review, but Facebook will not take them down.

All in all, we appreciate your feedback and hope this provided some clarification.

Feel free to reach out to us directly via support@thehoth.com if there's anything else we can do to help.

Best,

Classificada 5 em 5 estrelas

Sam Mora

Sam Mora, is an excellent account manager at the Hoth who goes the extra mile to help us with our SEO, She gives us frequent video screen recordings of the progress of our SEO. We enjoy working with her and the Hoth team. Very good company.

20 de junho de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

Great service and partnership from…

Great service and partnership from Charles. The negative is that there have been no direct results from the campaigns yet. His flexibility and new ideas has us on the right path.

17 de junho de 2022
Opinião espontânea
logótipo da The HOTH

Resposta da The HOTH

Hi Jason,

Thank you so much for your kind words about Charles! I know you have been in active communication with him about your campaign and the steps that we're taking to ensure we see some positive movement. We're confident that with Charles' strategy we will see positive increases soon! In the meantime, please do keep in touch with any and all questions or concerns you have relating to your campaign. We are always available via call or email to discuss. Please feel free to reach out to support@thehoth.com if there's anything else we can do to help!

Best,

Balladine
Support Team Lead

Classificada 5 em 5 estrelas

Excellent Results and Great Partnership

Sam Mora at The HOTH has been awesome! Not only have they produced excellent results, Sam has been a partner and taken the time to explain several things I didn't understand to ensure I was making the best decisions possible for my company.

15 de junho de 2022
Opinião espontânea
logótipo da The HOTH

Resposta da The HOTH

Hi Jason,

Thank you so much for your kind words. We're so happy to hear that you're happy with your campaign results :). We love Sam she's great, so glad you've had great experience with her.

Best,

Balladine
Support Team Lead

Classificada 5 em 5 estrelas

Fab team that produces results!

Fab team that produces results!

I started at my current company back in August 2021 and was tasked with the question of back linking and I instantly thought of the Hoth. We did a trial run and saw some results and then signed on with them for a year (22) we are six months in and our linking is superb, the blogs they write are interesting, on brand and produce a fair bit of traffic for us organically! All in all, a fantastic team that produces great results.

And they're super friendly too!

15 de junho de 2022
Opinião espontânea
logótipo da The HOTH

Resposta da The HOTH

Hi Tamlyn,

Thank you for your feedback :). So happy to hear that origin story - it was meant to be! We're grateful to work with you, and so glad to hear you're loving the content and backlinking received so far.

Cheers,

Balladine
Support Team Lead

Classificada 5 em 5 estrelas

Great service and their team is on it!

Great service and their team is on it! One of the things I appreciate most is their follow up. They reach out to remind me about info or feedback they needed from me, rather than waiting for me.

14 de junho de 2022
Opinião espontânea
logótipo da The HOTH

Resposta da The HOTH

Hi Liz,

Thank you so much for your kind words! Yes, follow-up and communication are super important to us and we're so happy to hear that you value that as well. Grateful to work with you!!

Best,

Balladine
Support Team Lead

Classificada 5 em 5 estrelas

When I need QUALITY SEO results FAST

When I need QUALITY SEO results FAST, without sacrificing sustainability on Page 1 Google rankings for my SMB clients, I know exactly where to go—The Hoth. Not only is the process and customer service top-notch, but they assign a dedicated Account Manager to you so you don't feel lost or skeptical. In the past 30 days, they've helped a client of mine land on Page 1 for 15+ keywords in a competitive local market where national companies have a strong presence. I love The Hoth!

9 de maio de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

Good Service Bad SEO Products

Customer service is great, but their SEO strategies and products do not yield results. I bought a content syndication product 3 weeks ago and the results were horrendous.

I have also used their guest post services in the past.

Bottom line is the SEO products they sell are out of date and do not provide value.

5 de abril de 2022
Opinião espontânea
logótipo da The HOTH

Resposta da The HOTH

Hi Michael,

I just wanted to reach out and say thank you for your feedback. Here at The HOTH, we highly value the client experience and are always sure to take client feedback into account when revising our products and services. I deeply apologize that you feel we missed the mark here with your Syndication order, and just wanted to touch base and see if there is anything I can do to help better your user experience.

Please know that we have a 100% Satisfaction Guarantee and are always more than happy to work with you on a resolution if you are not satisfied with our products. Moreover, you can always schedule a call with your Account Manager Andrew here (https://www.thehoth.com/about/andrew-hardgrove/) to discuss any and all questions or concerns you have relating to our products.

If you are not satisfied with your Syndication order we would be happy to make this right for you. Please reach out to support@thehoth.com with the order number of the syndication order and we will get this remedied for you ASAP!

Please let me know if there's anything else I can do to help!

Bali Morgan
Support Team Lead

Classificada 5 em 5 estrelas

They always know their stuff so as to…

They always know their stuff so as to speak. Excellent communication with clients. Priority is given to each person and their project is treated the ultimate care. They have a vision and style that is unique. The Hoth is very creative as well as knowledge.

27 de janeiro de 2022
Opinião espontânea

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