The Hot Tub Superstore Opiniões 

840
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent communication. Lads very professional. Explained clearly how things work. Clean and tidy. Highly recommended. Big thank you from Brian and Mandy

Classificada 5 em 5 estrelas

Very helpful and knowledgeable, great service on buying a new pump for my hot tub, with it been 20 years plus old, it’s now back up a running thanks to your team

Classificada 5 em 5 estrelas

My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had our tub delivered on a boiling hot bank holiday Monday by Chopi and Tim, our access to the tubs final location wasn’t straight forward but from the get go they just got on with it, no issues, n... Ver mais

Informações sobre a empresa

  1. Loja de banheiras de hidromassagem
  2. Loja de bricolage, casa e jardim
  3. Spa

Sobre The Hot Tub Superstore

Escrito pela empresa

The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.

Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.

Hot tubs Swim Spas


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

840 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(840)

23 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very helpful

Very helpful, installation was excellent and I've had follow up contact to check everything is going ok.

7 de dezembro de 2023
Opinião espontânea
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Glad to hear all went well Stan – don't hesitate to get in touch if you need any help moving forward.

Classificada 5 em 5 estrelas

❤️👍xxx

❤️👍xxxxxxxxx

17 de dezembro de 2023
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Thank you for taking the time to leave your feedback - we really appreciate it!

Classificada 5 em 5 estrelas

Repeat Customer

I have purchased 2 hot tubs and 1 swim spa over a number of years. Great service, friendly, informative and they just get on with it and overcome any hurdles. Wouldn’t go anywhere else.

8 de dezembro de 2023
Opinião espontânea
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Thank you so much for your repeated Business Jason, and your great feedback! 😀 Best wishes from the team.

Classificada 4 em 5 estrelas

4 items purchased

4 items purchased. 1 item incorrect, sent Bromine granules instead of bromine tablets. Phoned hottubsuperstore who said it was their mistake and that they would dispatch the tablets. Prompt service arrived the next day. They asked me to return the incorrect item and they would reimburse return cost. Sent receipt to them Royal Mail £16.45. Have not received payment. Ross has since called from hottubsuperstore and apologized for the oversight and credited my account accordingly. Refreshing to know that a company will follow up and rectify a problem.

22 de novembro de 2023
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Hi Glenn, thank you for your understanding - I'm glad we were able to discuss the issue aNd get it resolved, asap. Don't hesitate to get in touch if you need any help in the future. Best wishes, Ross @ HTS

Classificada 5 em 5 estrelas

Fantastic experience

From walking into the showroom at Blackpool and meeting Ross our hot tub experience has been a truly amazing journey, we came away from the showroom with a hot tub knowing we had got the right one, this was only achieved from the knowledge and expertise they have, there was no pushy salesman or unbelievable stupid offers just a honest and relaxed experience, the delivery of the hot tub was exactly as planned and the team of two arrived exactly on time, when they left the hot tub was installed and i had full knowledge of how it worked, within a week a phone call from the office just to ask how things went and if i had any problems or questions, i could not ask for anything more from the hot tub superstore

13 de dezembro de 2023
Opinião espontânea
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Thank you for the 5 ⭐️ review - we really appreciate it! Enjoy your hot tub and best wishes from team HTS.

Classificada 4 em 5 estrelas

Following the kind telephone call from…

Following the kind telephone call from Ross who made me feel like a very valued customer. I can happily say I will continue to use them for all purchase all my hot tub items with them. An absolute pleasure to have treated so well. Thank you Ross and hot tub supermarket.

13 de dezembro de 2023
Opinião espontânea
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Hi Joyce, you're welcome and thank you so much for your kind feedback.

Classificada 4 em 5 estrelas

The order took a month to arrive.

The order took a month to arrive but customer service were helpful. The supa heater was good but you did need to source your own gas regulator. This was stated in the advert.

16 de novembro de 2023
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Hi Craig. Thank you for your review and apologies for the longer than usual lead time - Supa Heaters come directly from the supplier and I believe they are experiencing high demand. I'll look into this further. Best of luck and don't hesitate to ask if you have any questions. Kind regards, Ross

Classificada 5 em 5 estrelas

Bought my hot tub from them over 5…

Bought my hot tub from them over 5 years ago. The purchase and installation went very smoothly.

They have continued to look after me, when I need to purchase the 'extras' ie testing strips, chemicals, filters.

Would definitely recommend them

14 de novembro de 2023
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Thanks for the great review Paul – glad to hear we're still looking after you! 🤩

Classificada 5 em 5 estrelas

The service has been second to none

The service has been second to none ! From the minute we walked into the showroom. Ross was brilliant the team that delivered the tub Wesley & Dave were outstanding. If you’re going to buy a hot tub this is the place to buy one from. Absolutely outstanding service. Thank you all. Geraldine & Wayne

27 de novembro de 2023
Opinião espontânea
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Hi Geraldine & Wayne, it was a pleasure to meet you and provide your holiday-let hot tub. Good luck with the business. Best wishes, Ross.

Classificada 5 em 5 estrelas

Great friendly service

Great friendly service, would definitely recommend The Hot Tub Superstore

28 de novembro de 2023
Opinião espontânea
logótipo da The Hot Tub Superstore

Resposta da The Hot Tub Superstore

Thanks for your feedback Ian 🙏

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