The House Of BLOC Opiniões 

320
•
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I don't think these guys exist any more. I had bookmarked an item a while back and now tried to view on their website but it goes to something else entirely.

Classificada 1 em 5 estrelas

I initially bought a rug online, turns out their rug quality is utterly terrible. It's more like a plush blanket you would never want to cover your floors. Their customer sercive team ("Wendy") will... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Not your normal homeware brand! Yet to receive my purchase but I will be back for more I am certain. The online experience is so smooth. A creative website with easy to navigate functions. Research re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love my new lampshade! It was delivered much quicker than I thought it would. Website was straightforward and communication about shipping was excellent. My lamp shade is unique I haven’t s... Ver mais

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Informações sobre a empresa

  1. Loja de artigos domésticos

Escrito pela empresa

Homeware doesn't have to be boring. The UK's biggest seller of unique home decor.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

320 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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3,5

Todas as opiniões

(320)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great communication and customer service

The customer service was terrific. Despite having trouble with the parcel delivery company, we stayed in touch and found a solution. All around great experience!

5 de dezembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks Leonard! All the best!

Classificada 1 em 5 estrelas

The quality of the products is so shit…

The quality of the products is so shit for the price you charge, it doesn´t look at all as on the web, i wanna give the products back. Im so disappointed. Looks worst than temu but 10 times more expensive. Crazy. Will never buy anything here again.

4 de dezembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Hey Ines,

Sorry to hear that - we haven't had any contact from you regarding any item issues. I am always surprised when people decide to leave a review instead of reaching out to us and getting a refund.

Drop us an email and we would be happy to help.

Classificada 5 em 5 estrelas

Highly recommend!

Good selection of products that are both useful and aesthetically pleasing. It’s a good website to find gifts for friends and family!

4 de dezembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks so much Kayla!

Classificada 5 em 5 estrelas

Dining bench

Piece of furniture I bought is GORGEOUS! Just as described in the picture, even more beautiful in the flesh. Speedy arrival :)

5 de dezembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks Babb! Glad you love it!

Classificada 5 em 5 estrelas

Good expérience

Good expérience. The company has answered my questions fast and clearly. The buying process is satisfying.

3 de dezembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks so much Arthur!

Classificada 3 em 5 estrelas

The delivery dates on description are not real

The delivery dates on the product description are not accurate. It promise fast delivery, it even show a date range. But in reality it's not like that. The delivery dates are far from accurate. I only bought a product because of the delivery date range, it still didn't get my delivery. So, if you're looking for reliable delivery time frame, this is not your shop.

-Edit1 05/12/24 - Still didn't get my delivery, and on the website when I made the purchase, the lead time for the delivery was from the 26th of November to the 03rd of December, not 3 weeks as per answer below.
And right now, the same product on the shop has the delivery between 12th and 19th of December (2 weeks lead time) so it's still the same delivery window, not 3 weeks as per shop answer.
Edit 2- I did get the delivery on the third week. That would not be a problem if correctly advised.

2 de dezembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Hi Leonardo,

The item you ordered had a three-week lead time as stated on the listing.

It has been less than two weeks since your order and I can see from the tracking it is set for delivery in the next couple of days.

All the best

Classificada 2 em 5 estrelas

Cheap

The colours are not as bright and vibrant, not to mention, the mugs don't look like the ones on display, I understand all mugs are unique, but if the colours were as lively as the displayed ones, I would've understand. Disappointed, too expensive, for nothing, and they're supposed to be a Christmas gift !

2 de dezembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

** We spoke with Radostin - we offered them a prepaid label and a full refund but they did not wish to return the mugs**

Hey Radostin,

Can you drop us an email at contact@thehouseofbloc.com?

I can't find any orders under this name and we have had no emails under this name. I am happy to take a look into this for you.

Thanks!

Classificada 4 em 5 estrelas

Practical not just quirky!

The cups I bought are practical and quirky now my main drinking cup. Communication was quick and helpful I didn’t realise shipping can take upto 14 days which doesn't matter if not buying for a gift. I love the concept of quirky and fun designs and I will be buying more stuff from HOB!

30 de novembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks Helen!

Classificada 1 em 5 estrelas

After they took out the payment

After they took out the payment, I asked for a delivery date. Got a mail that they could not deliver my item at this moment!!! No reason why!!
Awaiting my refund!!
A shame as I really like their stuff.

How will I know what’s in stock???

29 de novembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Hey Gitte,

The item you ordered was out of stock - we explained this via email and issued a full refund back to you.

Hopefully you can find something else you like and we would be more than happy to send it out to you :)

All the best!

Classificada 5 em 5 estrelas

Easy to order

Easy to order, delivery was tracked, very securely packaged and delighted with contents

8 de novembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks so much!

Classificada 4 em 5 estrelas

Great experience!

The website is well designed, I particularly liked the "quick view" function, but a lot of products did not have very detailed descriptions - for example care instructions.

28 de novembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks Marta!

Classificada 1 em 5 estrelas

Extremely poor customer service and ongoing delays

I regret ever ordering from this company. My experience has been nothing but frustrating, with poor communication, constant delays, and zero accountability.

I placed my order over a month ago, and it has been a nightmare ever since. Items arrived broken, some never arrived at all, and getting a refund or resolution has been a constant uphill battle. I’ve had to chase them repeatedly, and their responses have been slow and dismissive.

Despite promises to arrange collections and refunds, I was left waiting for weeks. Meanwhile, other companies like DHL, Parcelforce, and Evri successfully collected parcels from my address without any issues. It’s clear the problem lies with this company’s processes.

To make matters worse, they blame their inability to process refunds on a chargeback I had to open because of their endless delays and poor service. If they had resolved the matter in the first place, the chargeback wouldn’t have been necessary.

Overall, this has been one of the worst customer service experiences I’ve ever had. I would strongly advise anyone thinking of ordering from here to look elsewhere.

Avoid at all costs.

28 de novembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Hi Ana,

Sorry that there were issues with the mugs in your order.

Unfortunately, RM was not collecting from your address/ area for a few weeks which made it hard for us as your return system is linked with RM.

We are more than happy to issue refunds for the mugs but we cannot do this while the chargeback is open. The order is frozen and we cannot refund anything.

I know there were issues with the mugs but we hope you like the other 4 items you purchased.

All the best!

Classificada 5 em 5 estrelas

Great website easy to navigate

Great website, easy to navigate to find the perfect rug for our front room. 10% off our first purchase was a nice added bonus on top of our Black Friday saving!

27 de novembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thankyou Lily!

Classificada 3 em 5 estrelas

The House of Bloc

This is an update to my previous feedback. I have received my order. the order was exactly as I had expected and I am happy. I ordered the chairs on May 18th of 2024. I received my order about October 18th of 2024. A couple of suggestions - (1) Customer Service - Replying to customers is essential, because I had not heard about the status of my order after multiple (multiple is an understatement) emails, I assumed that I had been the subject of fraud, especially since they had been paid for six months prior. (2) I ended up buying another set of chairs since I thought I would never see these chairs, so, it made my experience more expensive, not to mention the hassles. (3) If it is an international order, please make sure it is very clear to your consumers what you need to make sure your products clear customs in the chain of delivery. (4) My friends and business associates really like these chairs, design and comfort. They are hesitant to order based on my experience. Please consider this an update to my previous review. Thank you.

18 de maio de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks, Alan - they are beautiful chairs!

Classificada 1 em 5 estrelas

Terrible

I ordered a carpet on this site, that was delivered on November 11. This article did not respect my expectations and the quality was really cheap.
For these reasons, I wrote an email sent on November 14 to return it back.
No response obviously. I don’t recommended this site, high price, bad quality and false information about returning articles.

14 de novembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Hey Ludovica,

I can see that Wendy has followed this up this morning and issued a prepaid return label for you.

Thanks
Adam

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