The House Of BLOC Opiniões 

320
•
TrustScore: 3.5 em 5

3,5

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Classificada 1 em 5 estrelas

I don't think these guys exist any more. I had bookmarked an item a while back and now tried to view on their website but it goes to something else entirely.

Classificada 1 em 5 estrelas

I initially bought a rug online, turns out their rug quality is utterly terrible. It's more like a plush blanket you would never want to cover your floors. Their customer sercive team ("Wendy") will... Ver mais

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Classificada 5 em 5 estrelas

Not your normal homeware brand! Yet to receive my purchase but I will be back for more I am certain. The online experience is so smooth. A creative website with easy to navigate functions. Research re... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Absolutely love my new lampshade! It was delivered much quicker than I thought it would. Website was straightforward and communication about shipping was excellent. My lamp shade is unique I haven’t s... Ver mais

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Informações sobre a empresa

  1. Loja de artigos domésticos

Escrito pela empresa

Homeware doesn't have to be boring. The UK's biggest seller of unique home decor.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

320 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,5

Todas as opiniões

(320)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

Beautiful website

Beautiful website, I ordered two rugs that I’m really excited to receive !

20 de outubro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thankyou Megan!

Classificada 5 em 5 estrelas

I love house of bloc

I love house of bloc, super fast delivery and their products are great! Highly recommended, will always shop here!

18 de outubro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thankyou Natalie!

Classificada 5 em 5 estrelas

The frames I ordered were stunning but…

The frames I ordered were stunning but unfortunately I messed up the size! The guys were so helpful and efficient and helped me to get the right size free of charge. Incredible service - so so happy with this purchase xx

18 de outubro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks Kate, the acrylic frames are amazing!

Classificada 5 em 5 estrelas

great website

I haven’t yet received my order but the website is great and I loved the 10% discount for new members!

17 de outubro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thankyou Zorana, I am sure you will love your rug!

Classificada 5 em 5 estrelas

Great company

Really nice layout, easy to navigate on both desktop and mobile, amazing customer service, had an issue with my address and they sorted it out promptly.

13 de outubro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks Graham, happy to help!

Classificada 1 em 5 estrelas

Avoid at All Costs - Poor Quality and Dishonest Customer Service

I ordered two chairs, advertised as Modern Nordic Minimalist Style Dining Chairs, in June. After waiting for over a month, the chairs finally arrived on August 3rd from China. Both chairs were riddled with production defects, clearly violating EU and UK consumer standards.
Chair One:
The seat had a noticeable scratch and dent.
The backrest had a plastic defect that affected both its appearance and functionality.
Chair Two:
The metal holes were misaligned, making it impossible to assemble the seat correctly.
The screw set was missing a screw required for the top back.
Additionally, both chairs arrived without assembly instructions, and the metal framework of both chairs showed clear signs of damage and poor construction.
On September 3rd, a company representative acknowledged the defects. After months of back-and-forth emails and false promises of a replacement or refund, nothing was resolved. The company failed to follow through, and I had to go through the complicated process of initiating a card refund myself.
This company is not reliable—they neither sell quality products nor keep their promises regarding refunds or replacements. Avoid at all costs!

31 de agosto de 2024
Opinião espontânea
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Resposta da The House Of BLOC

We have tried multiple times to get these chairs collected for return and refund but the parcel is never available for FedEx to collect.

The customer was refunded in full but Fedex have still not received the chairs despite multiple attempts.

Classificada 3 em 5 estrelas

Nice but wrong colour

Well the item seems really nice. Unfortunately, I was delivered the wrong colour (orange instead of green) so not very pleased with the service. Will update this review once (or if) this has been resolved.

11 de outubro de 2024
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logótipo da The House Of BLOC

Resposta da The House Of BLOC

Hey Giulia, we are sorry about that. I can see Wendy has already resolved this issue. Thanks!

Classificada 1 em 5 estrelas

I'm so angry at the money i spent on…

I'm so angry at the money i spent on the rug I bought. Poor quality, arrived folded like a bloody blanket. And had taken a month and a half to arrive. I emailed for a refund..I want my money back and I am never ever buying from this website again.

3 de outubro de 2024
Opinião espontânea
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Resposta da The House Of BLOC

Hi Rebecca, this isn't the experience we want customers to have. We will get the rug collected and a full refund processed for you.

Classificada 1 em 5 estrelas

Unethical

Product took ages, but they were transparent to a degree, said around three weeks or so. Lovely customer service. That’s fine. My mother came round and said ‘oh that’s from Temu’ which I honestly don’t mind. What I do mind is paying a lot more for a product which has come from a factory which probably exploits its workers - I don’t support unethical products. imagine these folks skimming off the top and being ‘kooky’ about it. shameful.

5 de setembro de 2024
Opinião espontânea
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Resposta da The House Of BLOC

Hi Daniel, I can assure you that our items are not from Temu. Temu's whole business model is to find popular products and produce lesser-quality copies - we also share your outlook on manufacturers exploiting employees so we are very selective on who we work with.

I just spent 15 minutes looking at Temu to find a replica of the towels we sell. They sell the replicas for the same price as we sell our towels for.

Thankyou for the comments on our delivery times, customer service and the 5-star review you left in July on the towels.

Classificada 1 em 5 estrelas

Broken items

Ordered a vase from them, it came completely smashed. The package was battered and I don’t think it’s the couriers fault as the parcel didn’t have any sort of indication something fragile was inside it.

2 de outubro de 2024
Opinião espontânea
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Resposta da The House Of BLOC

**We reached out to Diana and a full refund was processed straight away**

Hey Diana - sorry to hear that. If you want to drop us an email at contact@thehouseofbloc.com we would be more than happy to get a replacement out to you!

Classificada 5 em 5 estrelas

Best company for decorating your home

Best company for decorating your home, I had been looking for a fluffy blanket for ages that was not overly expensive and still a good quality, and they’ve nailed it. It is exactly like the pictures, so soft, fluffy and perfect for the colder weather. I love all their products and will definitely be purchasing more.

Delivery was super quick as well, came a lot quicker than I expected.

Also extremely happy with how quick they respond to emails and they’re always happy to help and solve any problems.

27 de setembro de 2024
Opinião espontânea
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Resposta da The House Of BLOC

Thank you, Tia! The blankets are sooo good!!

Classificada 1 em 5 estrelas

Cheap tat. Uncontactable

Very disappointed with my purchase. Ordered long seat cushions which when delivered were very cheap looking, considering the cost, not anywhere near as thick as shown in the picture and an insipid looking colour which was nothing like the colour advertised. Have emailed and used the contact form in order to try and return them to no avail. Very frustrating.

1 de agosto de 2024
Opinião espontânea
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Resposta da The House Of BLOC

**We have reached out to Deborah and can still not get hold of her**

Good Morning Deborah.

Sorry, you were not happy with the cushions - this is the first known issue we have had with them. They are a good seller for us and we have had no issues so far with customers who have received them.

I can see on our email system there are FIVE email threads between us and your Hotmail email address. Every email you sent has been replied to.

We sent you a prepaid returns label on the 4th of August and then Wendy chased you again on the 5th and 8th of August asking you to let her know the best time for you - so she could arrange the Royal Mail collection.

Classificada 5 em 5 estrelas

Great delivery schedule

Great delivery schedule, and the item looked just as good as it did on the website :)

23 de setembro de 2024
Opinião espontânea
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Resposta da The House Of BLOC

Thanks, Jean-Marc! The acrylic boxes look amazing in person!

Classificada 5 em 5 estrelas

Adam was absolutely superb

Adam was absolutely superb. Responded swiftly to a faulty product, apologies for the inconvenience and proceeded to offer an even better spec for a replacement. Great service for a first time customer

27 de setembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks Duncan, glad we could get it sorted for you!

Classificada 5 em 5 estrelas

Great website

Great website. Very user friendly. A lot of innovative and stylish products. My family and I we love their products and how easy the order process is.

25 de setembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks Susann!

Classificada 5 em 5 estrelas

Cushion cover…

I purchased a very pretty linen cushion cover. Sadly it is not the right colour I was looking for so I’ve had to return but lovely customer service.

26 de setembro de 2024
Opinião espontânea
logótipo da The House Of BLOC

Resposta da The House Of BLOC

Thanks Bex!

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