Recently purchased 3 large black framed wall pictures for my living room. They looked absolutely perfect for my needs. They arrived today promptly but on opening the parcel I was extremely disa... Ver mais
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Absolutely fantastic customer service. I opened all my frames that I had ordered, when in different lighting I realised I did not like the colour. This of course voided my possibility to return. The l... Ver mais
Wow - an awesome business to buy from . The canvas pictures are incredible (even better in real life) and super fast delivery too . I needed to make a slight change and contacted The House Outfit -... Ver mais
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Found The House Outfit via Instagram and liked what I saw….. the problem is that my last 3 experiences with online retailers have been awful. No customer service response, no phone numbers just avoid... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At The House Outfit, we have been an online destination with a passion for home fashion since 2016. Over this time, we have helped so many customers to dress their naked walls with our growing collection of over 500 products. All of our home accessories and home wall art have been carefully curated to ensure that you can have the interior space of your dreams!
Informações de contacto
Reino Unido
- thehouseoutfit.com
4,1
Bom
140 opiniões
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Fabulous prints & frames
5 de fevereiro de 2024
Opinião espontânea
Resposta da The House Outfit
Good afternoon Dawn,
Thank you so much for your kind feedback - I'm so glad that you love the prints and frames that you ordered! :)
As a small business we appreciate all customer feedback so thank you again for taking the time to leave a review, I hope that you love your order and I'm sure it looks great on display in your home.
If we can help with anything in the future, please do reach out and we'll be happy to help.
Kind regards,
Louise
Very happy with my canvases and prints…
Very happy with my canvases and prints and frames.
The first order I placed was for two canvases. These arrived very quickly, within 48 hours I think. They were well packaged and of great quality.
I then placed a second order for some prints and frames, again these arrived quickly and were well packaged. They look great on my walls.
The frames are nice quality, I've previously bought frames off a well known poster provider beginning with D and the quality was awful for the price. I'll be ordering all my frames from the house outfit from now on.
I would highly recommend this company.
1 de fevereiro de 2024
Opinião espontânea
Resposta da The House Outfit
Hi Kara,
Thank you so much for this lovely review - it's great to see that you have ordered both canvases and prints and frames and have been happy with the products that you chose and felt they were good quality items!
Although the canvases are handmade we do try to make and ship them out as quickly as possible, so it's great to hear that you received them promptly too.
Thank you again for taking the time to leave a review, as a small business this feedback is really valuable for us.
If we can help with something in the future, don't hesitate to reach out!
Kind regards,
Louise
My birthday order arrived a whole mess
My birthday order arrived a whole mess, items missing, wrong sizes and prints being a different colour.
They quickly offered a replacement (great, but I wanted my order in one day without having to get in touch!) and mentioned I could keep the extra two frames.
I asked if, with the delivery of my missing and correct side items I could get some prints to put in the extra frames and they quickly asked me to return them if I preferred.
A very cheap move from the shop, especially after getting half of the order wrong!!
4 de dezembro de 2023
Opinião espontânea
Resposta da The House Outfit
Good afternoon Sara,
Thank you for your review, we are so sorry that there was a mistake with your order for your birthday and as a result you didn't receive all of the frames you ordered initially and some things in the wrong size/colour. I can see that our team sent the replacement missing frames for you last week, we hope that these have now been delivered and you are happy with the items you've received.
With regards to the print, I can see that you spoke with our Customer Services team about this and they explained that the print you received is the colour it is intended to be. I'm sorry that the print didn't meet your expectations, the colour and tone of prints can vary when you are looking at the website depending on the display settings you have on your device, if you still feel the print is unsuitable and want to return the print for a refund that's no problem at all.
I'm sorry you felt we didn't resolve the problems with your order to your satisfaction, we completely understand your disappointment at receiving an order with frames missing and tried to rectify this quickly for yourself. Our policy on these occasions is to replace the missing items for the customer, and I can see that alongside sending the frames my colleague also offered for you to keep the incorrect items you received as a good will gesture.
As you requested a further gesture of a set of free prints on this occasion we declined as we already had offered that you could keep the frames if you wished to and this was accepted, my colleague then offered to collect the frames from yourself so as not to inconvenience you any further. I'm sorry if you felt that was reactionary as we only intended to minimise any further inconvenience in the event that you did not want to keep the frames when we declined to provide a new set of prints.
As a small, family business we adhere to the policies we have set to ensure that issues with customer orders are dealt with quickly and fairly - we want all of our customers to have a positive shopping experience and I'd like to apologise that hasn't been the case for you on this occasion. I can see the team provided you with replacement frames and a discount code should you wish to order any further prints, if you want to discuss your order with us further please don't hesitate to reach out to us again on customer.services@thehouseoutfit.com
Kind regards,
Louise
Order came wrong but one of the lovley…
Order came wrong but one of the lovley team members responded to my email quickly which I appreciate and said they would correct my order and have a new one sent out and also kindly said I could keep the mistaken order and re gift it which is so nice of them. Thank you for helping and will be returning to purchase more items
4 de dezembro de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Jade,
Thank you for your lovely review - I'm so sorry about the mistake with your order and I'm glad that we were able to get it resolved quickly for you :)
I appreciate you taking the time to leave us a positive review, we hope that you love your frames!
Kind regards,
Louise
Zayna Canvases
Just received my new Zayna Canvas set and couldn't be more pleased, amazing quality and they totally complete my living room renovation, would definitely recommend.
5 de dezembro de 2023
Opinião espontânea
Resposta da The House Outfit
Good afternoon,
Thank you for your lovely review - Zayna is one of our most popular canvas sets, I'm pleased to hear that you are happy with the quality and how they look in your home!
Please feel free to tag us in any pictures you share on social media, we love to see how our customers style their art from us :)
Kind regards,
Louise
Excellent customer service and product…
Excellent customer service and product . Order a beautiful pair of pictures not realising there was a 50% discount if bought individually . They emailed me to say they would refund me the difference as if I ordered them separately so I would recieve the offer . The pair arrived and they are lovely . Thank you so much
1 de dezembro de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Kayla,
Thank you for your lovely review!
I'm so pleased that you were happy with the order you've received and I'm glad we were able to help get you the best discount on your order at the time! :)
We hope that you love your prints on display in your home!
Kind regards,
Louise
I had an issue with my order going…
I had an issue with my order going missing with FedEx. Customer service was amazing, they were quick to respond and investigated with FedEx. A full refund was given. I will definitely be ordering from this company again. Thank you so much
24 de outubro de 2023
Opinião espontânea
Resposta da The House Outfit
Good afternoon Marsha,
Thank you for taking the time to leave us a review, I am so sorry that there was an issue with your delivery but I'm glad that we were able to resolve this to your satisfaction.
If you need any help when placing your new order, don't hesitate to contact us.
Kind regards,
Louise
Excellent service
Purchased several A2 prints and frames. Was able to amend my order before dispatch, and when the arrived they were wrapped really well and all items were really good quality. Customer service was excellent, alway replied and really helpful.
9 de outubro de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Kirsty,
Thank you for this lovely review!
We're glad we were able to amend the order for you before shipping, and that you were happy with everything when it arrived! :)
Kind regards,
Louise
Bought four aluminum frames
Bought four aluminum frames, good quality and price. One was delivered with a crack in the plexi glass. Customer service was very helpful and fast and sent a replacement sheet out straight away. Would recommend.
20 de setembro de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Toby,
Thank you so much for taking the time to leave us a review! I am so pleased that we were able to resolve your issue so efficiently for you.
Rebecca
Good quality and excellent customer service
I bought the Classico Gallery Wall Set and I am satisfied with my purchase. The quality of the print is good and I experienced excellent customer service. I had to reach out to them to raise an issue and I found them to be proactive and responsive. My concern was quickly addressed and I am happy to recommend The House Outfit.
31 de julho de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Lori,
Thank you so much for your kind review - Classico is one of our best-selling ranges so I'm sure it looks great on display! I'm so pleased to hear you were happy with your purchase and we were able to resolve the issue quickly for you.
Kind regards,
Louise
Website easy to find beautiful frames…
Website easy to find beautiful frames and prints, delighted with delivery.
22 de agosto de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Cath,
Thank you for your lovely feedback! I am so happy to hear that you love your Luna Gallery wall, I hope you shop with us again!
Kind regards,
Rebecca
Don’t buy from them
Don’t buy from them. I ordered Nola art set of 3 from them for 176.23£
Quality is cheap
Comes with plastic Perspex
Wall art/poster was all damaged in corners (after I reported it with pictures, company offered discount but experience was ruined)
Poor quality chip boards!
Perspex was all damaged (the company offered to send a new Perspex as a replacement but they kept sending damaged items as a replacement in continuum (happened 3 times in a row)
Had to put damaged Perspex on wall at the end as got tired of reported faulty stock
Horrible experience. For what’s it’s worth it’s a cheap company claiming to be luxurious. They claim stuff gets damaged in transit but the quality is low. Their Instagram page is misguiding the customers. The posters quality isn’t what they try to portray
5 de julho de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Rameen.
I am very sorry that you have had this experience with our service. I can see that you did express your dissatisfaction with your overall shopping experience to our customer services team and they responded asking how they could resolve the matter for you however they got no reply. We do quality check all our items before they leave our warehouse however damage can occur during transit due to the fragile nature of the frames and prints. The damage that occurred was escalated to our account manager as this is also not the service we expect from our courier. If you would like to discuss this further please do not hesitate to get in touch with us on customer.service@thehouseoutfit.com
Beautiful prints and frames
The prints are beautiful and such amazing quality. I had to contact customer services after an issue with the courier, but they couldn’t have been more helpful. Thank you, I’ll be back.
10 de julho de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Caroline,
Thanks so much for taking the time to pass on your kind feedback - Classico Beige is one of our most popular print designs and it's great to hear that you were happy with the quality and loved them! :)
Once again we are so sorry about the issues with the courier, I'm glad we were able to help and that the items were delivered to your address.
If you need any further help when placing an order in the future, just reach out and let us know.
Kind regards,
Louise
Customer Services Manager
I’ve ordered from The House Outfit…
I’ve ordered from The House Outfit previously and had a good experience so decided to use them again. They didn’t disappoint and Rebecca was amazing in how she dealt with my query. Communication and response was swift. I would certainly recommend The House Outfit - They have some lovely art and frames and delivery is quick and easy.
3 de julho de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Lisa,
Thanks for your lovely review, it's great to hear that Rebecca was able to help you with your query quickly and that you love your wall art. I am sure that your prints and frames look amazing in your home!
Don't hesitate to let us know in the future if we can assist you with anything else :)
Kind regards,
Louise
Customer Services Manager
Fantastic company first class customer service
I’m always wary of ordering from Facebook and Instagram but thought I’d take a chance and ordered 4 prints … The customer service from this company is outstanding they take time to fully answer any queries you have .. My prints arrived on time fully tracked so I knew exactly when they were arriving .. Fully protected in a thick cardboard tube and wrapped well ..The quality was fantastic looked exactly the same as advertised they look lovely in the frames and totally finish off my room .. The little personal message hand written on my invoice thanking me for using their business was a lovely touch .. I will definitely be ordering again Thank you
5 de julho de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Melissa,
Thank you so much for your lovely review. I'm so pleased that you had a pleasant experience when ordering from us.
As a small business the feedback of our customers is so important, it's great to hear that your order arrived well packaged and efficiently and the delivery process was smooth for you. I'm sure that your wall art looks beautiful in your home!
If we can help with anything in the future, please don't hesitate to reach out.
Kind regards,
Louise
SUPERB!
Absolutely fantastic services from start to finish and cannot fault the product! Been using these guys for a while now on all my properties and will continue to do so. Louise is super helpful and cannot thank her enough for the exceptional customer service!
29 de junho de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Ryan,
Thank you so much for taking the time to leave us such a lovely review! I am so glad that you love our products and I am looking forward to working with you in the future
If there is anything I can assist with please just let me know.
Kind regards,
Rebecca
Faith restored !
Found The House Outfit via Instagram and liked what I saw….. the problem is that my last 3 experiences with online retailers have been awful. No customer service response, no phone numbers just avoidance and lies!
However, faith is now restored as these guys have been brilliant. Great communication, delivered on time in excellent packaging and, most importantly,beautiful quality prints. Arrived today, on the wall and ordered another print from the same range !!!!! Thank you so much !
5 de junho de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Mark,
Thank you so much for your lovely review! It’s great to hear that you had a good experience when shopping with us, I’m pleased that your order arrived quickly!
I can see that you’ve placed a new order now for the third Harrison print – we hope that you love that too when it arrives 😊
If we can help with anything in the future, just reach out and we’ll be happy to help.
Kind regards,
Rebecca
3 stars is because of the price and…
3 stars is because of the price and quality of what you get. I honestly thought that the pictures would be higher quality,, I thought there would be glass insert instead of plastic. Paying over £50 for 2 pictures of this quality is ridiculous. I have put these pictures in the frames and have to say they do not stand out. I honestly wouldn't recommend buying from them..and I do not intend to buy again.
11 de abril de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Simmone,
Thank you for leaving us a review, I'm so sorry to hear that you were disappointed with your order.
We include within our product description and FAQ page that our frames come with a non-glass acrylic plexi screen, my apologies if you hadn't noticed that when ordering and the item was different to your expectations. The plexi screens we use are more expensive to manufacture than glass and we have found them to be more durable and less likely to be damaged in transit when travelling to the customer too.
As an independent business the wall art we sell is made to order, they are printed using industry-leading professional printers and we use a 200gsm high-quality thick paper which we need to take into account when setting our pricing but we regularly offer discounts or promotions to help customers order with a discount. I can see that you did receive a 35% discount on the cost of your prints which made them £9.75 each or a total of £19.50 for the pair (not including your frames), we're sorry that you felt the order was not good value for money.
I have checked back through our emails and social media and we don't seem to have any contact from you beforehand regarding the quality of your order - we would like our customers to have a positive experience when shopping with us and I am sorry that hasn't been the case for you on this occasion. If you would like to discuss the prints that you received further please feel free to contact us at customer.services@thehouseoutfit.com to see if we can help address your concerns.
Kind regards,
Louise
Customer Services Manager
Finally a company that understands what…
Finally a company that understands what customer service means. They dispatched my order same day but there was a hold up with Royal Mail meaning my delivery was delayed. I contacted the House Outfit and they apoligsed, refunded me my postage and sent a brand new print out on a 48 hour service as they 'didn't want me to have to wait any longer'
I can't recommend their customer service enough and the prints are such good quality, exactly as you see them on the site. A real find and I am now choosing what I want for the next room :)
30 de março de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Louise,
Thank you for leaving us such a kind and positive review - I'm so sorry that delays with the postal service meant your order didn't arrive as quickly as we would've liked!
I'm pleased that we managed to have another order despatched for you quickly & that you loved the prints when they arrived!
If we can help with anything in the future then don't hesitate to reach out.
Kind regards,
Louise
I am delighted with my purchase and the…
I am delighted with my purchase and the customer service is excellent .
Highly recommend this supplier .
21 de março de 2023
Opinião espontânea
Resposta da The House Outfit
Hi Anne,
Thank you for taking the time to leave us a lovely review, it's great to hear that you were happy with your order and our customer service. We're pleased that you're loving your wall art & frame, thank you again for choosing to shop with The House Outfit! :)
Kind regards,
Louise
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