Kettle Kids Opiniões 

Customer service never responded to my complaint.

Best in world big up Darren so easy to deal with

A formal serious company that generates trust. Jacob is a great human being and friend. I wish you the best success in the world. God bless you

I've bought watches from Kettle Kids London on a couple of occasions now, and the service has been absolutely perfect each time. Billy and Joe were incredibly helpful, knowledgeable, and made the whole experience smooth and enjoyable. Highly recommend – I'll definitely be back again!

Avoid Kettle Kids – Terrible Service and Price Gouging!

I had a terrible experience with Kettle Kids. I purchased a watch from their website, only to realize the next day that they had severely overcharged me. I checked the price elsewhere, and it was significantly lower – a clear case of price gouging. When I tried to reach out to their customer service, it was even worse. They were completely unhelpful and showed zero interest in resolving the issue. It's clear they only care about making a quick buck at the expense of customers.

I would highly recommend avoiding Kettle Kids at all costs. Their practices feel like a scam, and their customer service is non-existent. Do yourself a favor and shop elsewhere. There are far more reputable companies out there that treat their customers fairly.

DO NOT BUY FROM KETTLE KIDS

Absolutely disappointed with Kettle Kids London. I bought a watch for my son thinking I was getting something special—but instead, I was massively overcharged. The price was outrageous, and I later found out it was nowhere near what it should have cost (a few days later) . We're talking tens of thousands down the drain.

Even worse? The customer service after the sale was non-existent. They were helpful before I paid, but once the money was gone, they didn’t want to know. Rude, unhelpful, and dismissive.

Avoid this place unless you want to get ripped off and ignored when you need help. I regret ever walking in.

"Extremely Disappointed – Misleading Pricing"

I purchased a watch from Kettle Kids alongside my son, trusting that we were paying a fair market price. Shortly after, we had the watch independently valued by both a Rolex store and an experienced watch enthusiast, only to find out that it was worth significantly less than what we paid.

We feel completely misled by the pricing and lack of transparency in the sale. This was an unfortunate experience, especially considering my son was young at the time, and we placed our trust in what we believed was a reputable business.

While I understand that watch values fluctuate, a fair business should ensure customers are well-informed rather than taking advantage of their lack of expertise. I wouldn’t recommend purchasing from this company unless you have expert knowledge of watch valuations beforehand.

IMPORTANT -

**Avoid at all Costs – Deceptive Business Practices**

My business partner was unfortunately a victim of a scam from Kettle Kids. He purchased a Rolex Daytona from them for £31,500 on the premise that it was worth that amount, only to later discover, just a week later and very close to the date of purchase, through a watch specialist, that the watch was actually valued at £23,000 at the time. The company misrepresented the value of the watch, claiming it was worth far more than it actually was.

In response to a complaint and review left by my business partner, Kettle Kids tried to justify their actions by claiming that they were in line with market trends and that they don’t guarantee the value of watches. However, their response was misleading and manipulative, completely dismissing the fact that they inflated the price without transparency.

It’s clear that Kettle Kids takes advantage of customers by charging far above market value without providing accurate information. I strongly advise anyone to avoid this company at all costs. Do not shop here if you want to avoid being misled and taken advantage of. This is a scam company

AVOID AT ALL COSTS

Disappointed with Overpricing and Misleading Claims

I purchased a Rolex Daytona from TheKettleKids on November 11, 2022, for £31,500, which at the time was significantly overpriced (the market value was approximately £23,000). I was assured that I was getting a good deal, but it became evident that I was being charged far above the fair market value.

This experience left me feeling misled and scammed. I highly recommend avoiding this jeweler as they seem to take advantage of customers by overpricing their products.

I am hoping for a resolution and a refund, but as of now, I am extremely dissatisfied with my purchase.

UPDATE TO THEIR REPLY …

I must clarify that shortly after purchasing the watch, I was informed it was not worth the price I paid, which was £31,000, but was actually valued at £23,000 at the time. This discrepancy was not due to market fluctuations but rather the price you initially quoted, which was not accurate. I believe this misrepresentation needs to be addressed

Billie looked after me today. Very professional, nice experience. Would definitely use them again.

I’ll be the first to admit I don’t know a lot about watches and would be easily fooled into buying something worth a lot less or even fake BUT I would trust the young men at Kettle Kids who have made it their business to educate themselves to the highest standards and offer honest and trustworthy items. I can’t say that about all other ‘watch specialists’.

Great company and very helpful staff who will go out of there way for you
I would highly recommend the Kettle Kids for there professional friendly service

BUYER BEWARE - ESPECIALLY IF NOT IN PERSON - THIEVES AND INCREDIBLY UNPROFESSIONAL AND IMMATURE
So about a year ago, I contacted KK through their IG about a watch I saw there and they informed me it had sold. I asked if they could secure another one and PERSONALLY SUGGESTED for me to put $2k down to secure it. They agreed. They didn’t give me any terms and conditions on it BECAUSE I WAS THE ONE THAT PERSONALLY SUGGESTED to put down $2k as a sign of good faith.
Life happened and I wasn’t able to make it out to London or fulfill my purchase. I contacted them about a refund and this is when they first told me about their policy – stating the watch would sit on the shelf and since they couldn’t resell it they couldn’t give me a full refund (even though a few weeks later they posted on their IG a picture of it on SwizzBeatz’s hand and even stated so – this was a hot piece – definitely no problem selling). After a few rounds of back and forth we agreed on 50% refund and they told me they would wire it back.
Waited, no wire. Waited, no wire. Called and spoke to a “Ben” who was from the finance department. He said he would get the money back to me. Waited, no wire. Waited a few months to give them the benefit of the doubt, no wire. Contacted them through IG and the person handling the account said they would definitely get it to me. Waited a few weeks, contacted them on IG, person said it was still on its way. Waited another few weeks, no wired, contacted them on IG again, person said it was coming. This happened maybe 4-5 other times. Realized they were just messing with me. Called the store again, they apologized and said they would talk to the person messing with me and get me my refund. Again, nothing. Waited months, nothing.
The fact the person handling the account had no intention of actually getting me the refund and kept stringing me along is just immature and unprofessional. That is even worse in my opinion than them not refunding what they agreed to refund. Actually no – it is ALL BAD. RUN FROM THIS COMPANY.

Had bought many watches from them before just bought mrs a new watch from them today always been on point very good customer service.

I have bought watches from this company over the past 2 years and have nothing but compliments. They offer good quality luxury watches at competitive prices when compared with rivals. Highly recommend.

Great advice given on line, had a choice of 2 Daytona’s. They advised on the best one for me. Great experience in the shop with the boys. Very knowledgeable and helpful. I will be going back now I’ve got the Rolex bug. I would thoroughly recommend to anyone buying a watch. 10/10

My partner brought a Rolex datejust, kettle kids explained to him what a good investment it was.. bearing that in mind he brought it :)
2 months later. He had found out the watch was worth ALOT less now and depreciating in price. It is not in the kettle kids best interests to help their customers and to find my partner a new watch.
At the time he brought it they didn’t say anything about the value depreciation.
Very very disappointed with their service.

So helpful and great customer service!

Had been looking for a watch for a while and messaged to see if they were able to help. They replied quickly and helped provide me with a numerous amount of watches that I could look through and choose from. I went up to visit them and came away with the perfect watch for myself. All members of the team were welcoming, helpful and lovely to be around. Would recommend to anyone that was in need of any advice and someone trusty worthy to purchase from!

On first point of contact, these guys were great, answered all my messages quick and gave some great professional advice.
On visiting the office all prices were reflective of the current market and they took the time to show certain watches, which was nice to see and try on the brands that you wouldn’t normally get to see.
All transactions and transfers were swift and were done exactly as they promised.
Each member took the time to introduce themselves. They are Proper lads who show that they have put in some hard graft to get to the top.
Looking forward to seeing the new office and new pieces.
If you’re looking for a new kettle then these are the kids to get it from.

Excellent stock,and sourced my choice of watch very quickly,Darren and the team are very professional,I will definitely be back in future