Rob arrived on time and was professional from start to finish. He explained clearly what repairs he had carried out on my sofa and made sure everything was sorted properly before leaving. Really frien... Ver mais
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I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Ver mais
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After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Ver mais
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We were looking for a sofa a step up in quality from the usual high-street names when we found Duresta and The Lounge Co in Islington. It was great to be able to specify exactly what we wanted in ter... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Informações de contacto
1 Hampton Park West, SN12 6GU, Wiltshire, Reino Unido
- 01225 792 333
- customercare@theloungeco.com
- theloungeco.com
4,6
Excelente
2 mil opiniões
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Resposta da The Lounge Co.
Dear Susan,
Thank you for your 5 star review.
We're pleased to hear that you received great customer service and that you love your new sofas.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
All round great product experience
Really polite, helpful and honest staff to deal with sales. Very good communication through whole order process. Delivery team were great. Everything did what it said on the tin. New sofas are lovely, very comfortable and quality product.
1 de julho de 2024
Resposta da The Lounge Co.
Dear Pete,
Thank you for your 5 star review.
we're pleased to hear that you had a great experience with The Lounge Co. and that you are pleased with your new sofas.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Perfect sofas, perfect service!
How did we not know about this store!! We had just exited from Snug directly actoss having felt quite unwelcome, and then we noticed the Lounge Co store and decided to go in. We bought 2 couches after less than an hour, thanks to the lovely women working there. Evrim was so friendly and knowledgeable that we were able to confidently narrow down our selection (although we must admit the selection was confusing because a lot of the sofas were super comfy!!) So thanks Evrim, and also thanks to Paulina who was also advising and answering our questions during our visit. Beautiful products, great value and quality, and top notch service. The furniture stores in the area should send their staff there to learn a thing or two.
22 de junho de 2024
Opinião espontânea
Resposta da The Lounge Co.
Dear Nassib,
Thank you for your 5 star review.
We're pleased to hear that you had such a great experience in store, it's nice to hear that the staff were friendly and knowledgeable.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Purchased the lovely Imogen sofa in…
Purchased the lovely Imogen sofa in Islington. The sofas are very comfortable, deep and elegant. Thank you to Paulina in Islington with her team the service was amazing... sofas arrived earlier than expected. Absolute 10/10 service from store to delivery.
6 de junho de 2024
Opinião espontânea
Resposta da The Lounge Co.
Dear E T,
Thank you for your 5 star review.
It's great to hear that you love your new sofa and that you received great service from the team in store, we will be sure to pass on your comments.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Very poor quality sofas i bought 2…
Very poor quality sofas i bought 2 sofas one sofa the arm has broken off and on other it is moving the cushions have got flat, i had a inspection and the report said these sofas have a manufacturer fault, this company will not give me my money back. Having sofa for 4 months is not long time. The material used are of very low quality. Are sofas supposed to last a few months. Please don’t put sometime in your reply as if I have had them for years.
8 de maio de 2024
Opinião espontânea
Resposta da The Lounge Co.
Dear Azra,
Thank you for your feedback, we appreciate how disappointing it is when something develops a fault.
We have had a technician visit to check the reported fault with the cushion interiors and this was reported as no fault. The technician also checked a fault that had not been reported to us prior to the visit and reported to us that this was a manufacturing fault.
Unfortunately, as you have had your furniture for sometime, you are not eligible to return the furniture, however we immediately offered to replace the piece that had developed the fault.
Please be assured that our furniture is of a high quality and is backed by a 25 year frame guarantee. We are part of the Sofa Brands International Group and our furniture is made in our factories in the UK alongside our sister brands G Plan, Parker Knoll, Duresta and Collins and Hayes who have over 100 years experience of furniture manufacture in the UK.
We will continue to work with you to ensure the issue is resolved.
Kind regards
The Lounge Co.
Resposta da The Lounge Co.
Dear Bo,
Thank you for your 5 star review.
It's great to hear that you found our customer service professional and that you're so happy with your new sofa.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Very helpful and friendly staff
Very helpful and friendly staff. Very good product. Speedy delivery.
21 de maio de 2024
Resposta da The Lounge Co.
Dear Julian,
Thank you for your 5 star review.
It's great to hear that our staff were very helpful and that you're pleased with your new product.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Excellent !
Excellent from purchase to delivery and the sofa is beautifully made.
21 de maio de 2024
Resposta da The Lounge Co.
Dear Jacqueline,
Thank you for your 5 star review.
It's great to hear that you're experience was excellent and your happy with the quality of your new furniture.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Ordered online
Ordered online, very easy website and fantastic colours to choose from. Also ordered samples which came very quickly. Stool I ordered was an 8 week delivery but came after 6 weeks and a fantastic product. Great quality and a good price too.
1 de maio de 2024
Resposta da The Lounge Co.
Dear GMC,
Thank you for your 5 star review.
It's great to hear that you had a good ordering experience and everything went well with your order.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Beautiful & comfortable
Beautiful & comfortable and delivered within estimated time
30 de abril de 2024
Resposta da The Lounge Co.
Dear Jo H,
Thank you for your 5 star review.
It's great to hear that you're so pleased with your furniture and that everything went well with your order.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Atmosphere...quality of service..kind…
Atmosphere...quality of service..kind attention...speed. super food.
We were so well attended to by Hannah who could not have been more professional and attentive.
The quality of the TAPAS was really superb. Our thanks to NISHANT AKSHAT the chef.
3 de maio de 2024
Opinião espontânea
Great value sale items
Bought some very good value items of great quality on the closing down sale in Chiswick. The staff were very helpful and friendly.
24 de abril de 2024
Resposta da The Lounge Co.
Dear Ian,
Thank you for your 5 star review.
It's great to hear that our staff were very helpful and that you managed to buy some good value, quality items.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
very helpfull staff
19 de abril de 2024
Resposta da The Lounge Co.
Dear Customer,
Thank you for your 5 star review.
It's great to hear that our staff were very helpful.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Sofa as described
Sofa as described, well made, good colour and fabric and delivery was as promised.
29 de abril de 2024
Resposta da The Lounge Co.
Dear Claire,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and your happy with the quality, colour and fabric of your sofa.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Good quality and great service
A reasonable price for good quality sofas, on line ordering was a simple process, delivery was quoted as 8 weeks but they came in 5 weeks! Good communication. The delivery partner kept us updated and arrived on time, good service all round! Very happy customers.
23 de abril de 2024
Resposta da The Lounge Co.
Dear KDC,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and your happy with the quality of your sofa and the service you received.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Really great experience
Really great experience. Staff were friendly and very efficient. Ex-display sofa was excellent value. Pick up from store couldn’t have been easier. Real shame that the Chiswick showroom is now closed but I’m sure the same customer experience can be had in Islington.
24 de abril de 2024
Resposta da The Lounge Co.
Dear Steve,
Thank you for your 5 star review.
We're pleased to hear that you had a great experience with The Lounge Co.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Great service lovely small independent…
Great service lovely small independent company
18 de abril de 2024
Resposta da The Lounge Co.
Dear Janette,
Thank you for your 4 star review.
We're pleased to hear that you had great customer service.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Resposta da The Lounge Co.
Dear Francis,
Thank you for your 5 star review.
It's great to hear that our staff were very helpful and knowledgeable about our products.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
Helen was super helpful and not pushy…
Helen was super helpful and not pushy at all. Haven’t received sofa yet, hopefully comes on time
13 de abril de 2024
Resposta da The Lounge Co.
Dear Taleb,
Thank you for your 5 star review.
It's great to hear that you had a great experience in store.
We hope you enjoy your new furniture when you receive it.
Kind Regards
The Lounge Co.
Great sofa
Great customer service, timely delivery and the sofa is amazing! It's comfy, good value for money and comparable to bigger more well known brands at a fraction of the price
4 de abril de 2024
Resposta da The Lounge Co.
Dear Coffee Person,
Thank you for your 5 star review.
We're pleased to hear that you had great customer service and the sofa is amazing.
We hope you enjoy your new furniture.
Kind Regards
The Lounge Co.
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