Theluxuriate Opiniões 

I never ordered an item. Yet I am a UGC creator, businesses send me their items and I review it. I was nothing but kind, I introduced myself and they left me on seen. Then I messaged again. Still kind. I asked if they could let me know whether or not they’d like too and that I’d like an answer. No answer, left on seen. So I told them I’d leave a review. Here I am now. Giving that review.

Hospitality? 0/10
Kindness? 0/10

I’m upset because they looked like a great business. ;(

( I am not the actual UGC creator, better yet I have been in charge of messaging companies. Call me her manager ;) )

Horrible experience. Shipping times are extremely long and unreliable. My items were suppose to ship over 10 days ago but it still hasn’t been sent yet.

Their starter pack also includes a candle refill subscription that cannot be cancelled. I only found out about this after reading their fine prints and FAQ.

Honestly this company is a joke. I ordered over 2 months ago. Have sent several emails asking for an update for the item that was meant to be dispatched over 6 weeks ago but has still not been sent! I asked for my order to be cancelled which they "confirmed" however no refund was issued. Currently awaiting a charge back. Avoid at all cost!!!

Update: The response below is grossly inaccurate and does not reflect the interaction that occurred.
I initially asked about delivery timeframes because I was moving. At no point was I advised that my order had been paused while you waited for confirmation of my new address. Once I confirmed the new address, I was specifically told it had been updated and that my order was being dispatched. More than a week later, it was still sitting as “processing.”

Please do not try to portray me as an unreasonable customer for expecting the bare minimum: honesty about delivery timeframes and accurate information about whether an order has actually been processed or dispatched.
If an order has not been processed, don't tell a customer it is being processed. If it has not been dispatched, don't tell them it is being dispatched. It's really that simple.

Given the prices you charge, I don't think expecting clear and truthful communication is unreasonable. The service I received was horrendous, and the repeated misinformation and delays are absolutely justification for a 1-star review.

Horrible to cancel subscription. I ordered without realising that when you do so you also get a subscription that very much looks for life! I contacted several times the brand and it is just a nightmare to cancel it. I would NOT recommend it. The candle holder are lovely but the business model is horrendous

The stone holder and candle is lovely, that I can't fault. However, I bought this just as a gift for a dear friend, but got stuck with a 'subscription' of refills that can't be cancelled unless I pay $100... A subscription for a candle? Really? If you are going to have a sale, do exactly that. Have a product and a discounted price of your choosing. But don't trap people in this rort. The problems didn't end there, the site did state the orders for the candle would be shipped on a specific date because of pre-order. All fine as I was aware of that. Only for it to not be shipped on that date at all and me having to email and follow up. The delivery time is beyond a joke so don't expect your order over 3+ weeks! If I was you, I would just purchase these candles through David Jones or other to save yourself the pain and money!

I placed an order in May, 2026. The order was supposed to be delivered by June 6th. I've sent 4 emails and each person (I don't know if they are humans or AI) understands my frustration and they will investigate. Today is July 1, and I still don't have it. Luxuriate received payment in May. I am furious!!!

This company uses fraudulent practices and dupes the customer with subscription refills and sends "second" quality stone candle receptacles, while the customer initially purchases first quality. Bait and switch. Customer service is virtually non-existent and rarely resolves disputes. Shipping/packaging subpar.

I rarely leave negative reviews, but after repeated issues, I feel compelled to share my experience.

I have been a paying member and loyal customer, yet almost every order has involved some kind of problem. Orders routinely arrive weeks later than promised, packages are delivered to the wrong location, items go missing, or shipments are inexplicably split up.

My latest order was the final straw. I was expecting three membership candles and received only one candle in an enormous box. Despite having delivery instructions on file, the package was left outside my building in New York City instead of at my apartment door. I am now missing two candles and have no idea where they are.

What's particularly frustrating is that I specifically requested my candles be shipped together because Luxuriate's fulfillment process is so slow and unreliable. Products often take 30 days or more to arrive, and by the time they do, there is always some new issue to deal with. Instead, my order was split, resulting in additional confusion and missing products.

I currently own two $300 candleholders that I can't even use because the company can't seem to successfully deliver the candles that go with them. At this point, I don't feel comfortable ordering gifts from Luxuriate because I have no confidence they'll arrive correctly or on time.

The products may be marketed as luxury, but the customer experience is anything but. Luxury pricing should come with reliable fulfillment, accurate deliveries, and responsive customer service. Instead, I've experienced repeated delays, missing items, delivery failures, and endless frustration.

For a brand that positions itself as premium, the operational execution is shockingly poor. After multiple chances and repeated disappointments, I can no longer recommend this company.

Yet to receive my order despite the website saying sales items would arrive in 10 days. It is now 3 weeks, apparently it will arrive this week. What is super frustrating is I have received countless emails from the company with new offers, sales etc, and I haven't even received the first order! I didn't order a custom piece, it is a piece from their seconds sale, so there should be no reason for it to take 3 weeks to arrive from one capital city to another.

I found their subscription model to be confusing and I very much felt locked into buying all the refills. When I tried to negotiate with their customer service, I received a very terse and catty reply - really unprofessional! I cannot recommend this product or service at all. BUYER BEWARE.

Terrible service! Do not get sucked it!

AVOID!!! TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!
Damaged jars which they will not refund despite sending pictures of them and the damaged box which they arrived in. Extremely poor customer service.
BUY ELSEWHERE!!!!!!!!!!

The product is beautiful, when it eventually arrives, months later
They deleted all their negative reviews which were 9/10 on fb
Everyone complaining of the same issues
Id love to buy another as it is stunning and quality but i just cant go through that again unfortunately
So many ppl inquiring where their products are, why their months late in delivery or damaged
Expensive
Its a shame the company couldn't take on ALL the feedback and concerns and simply improve to impress

Huge delays!!! Don't buy unless you want to chase your order up over and over and over and over with no accountability. These are expensive candles which aren't exactly unique - the vase locks you into buying them again (as they fit the vase) however you just enter into a very frustrating relationship with a brand that cannot fulfil their orders or obligation. There are 6-10 week shipment delays with no accountability or transparency from the brand. They lock you into the minimum commitment despite not being to even fulfil the items and will not let you cancel a subscription or issue any refunds despite NOTHING arriving and no path to get the items either.

The product is beautiful. Highly recommend

Absolutely the worst company to deal with I’ve EVER come across. Absolutely nothing is cancellable, even if it’s not shipped, in 1 months time, 2 months time… delivered damaged… nope, too bad. You’re having it and they’ll continue to take your money. Absolute thieves. Only resolution is to go thru the card provider as this company is a total bunch of theives.