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The Online Mirror Shop Opiniões 

2707
•
TrustScore: 5 em 5

4,8

Loja de espelhos
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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Brilliant customer service. I got their email saying my order was with the courier, but I was going away in a couple of days for 3 weeks. I emailed them, but I had zero expectations because nothing is... Ver mais

Classificada 5 em 5 estrelas

Love my new mirror, quick delivery, guys checked the mirror over before leaving. Only thing that could have made it better is they took packaging away

Classificada 5 em 5 estrelas

The mirror is beautiful no damage. The delivery man checked the mirror first before they left which is really good.

Classificada 4 em 5 estrelas

Quick delivery and extremely prompt delivery with updates and informative communication. The mirror I bought is absolutely beautiful and had lots of questions on where I purchased. Only reason 4 sta... Ver mais

Informações sobre a empresa

  1. Loja de espelhos
  2. Loja de móveis

Escrito pela empresa

The Online Mirror Shop specialises in the manufacture and delivery of high quality home mirrors straight to your door. Based in Hessle, East Yorkshire, our team has over 20 years’ experience within the home furnishing industry. We have a wide range of mirrors to suite every budget, find the perfect mirror for your living room, hallway, bathroom or bedroom quickly and easily via or website and make additional savings by taking advantage of our free UK mainland delivery service. We’re confident our prices are the lowest around, so if you find a like for like mirror at a lower price, we will price match it. Payment is both safe and secure with Take Payments & Barclays Bank. We accept all major cards, PayPal and we also offer flexible and affordable finance to help spread the cost. Feel free to visit our website for more information: www.theonlinemirrorshop.com If you would like to speak to one of our dedicated team, then please don’t hesitate to contact us via phone or email. T: 01482 640536 E: info@theonlinemirrorshop.com.

Up to 70% off High Street Prices

Escrito pela empresa

Here at the The Online Mirror Shop we’ve supplied 10’s of thousands of mirrors with up to 70% off high street prices. We utilise the highest quality materials and manufacturing methods to ensure every product we supply is both beautiful and durable. We are so confident of our quality we also offer an extended product guarantee of up to 5 years and with our fast, efficient, specialist fragile goods delivery service you will be kept informed via SMS, Email and with the help of our friendly customer care team who are always happy to help.

Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 69% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(2707)

448 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Stunning mirror


A quality service was provided and my mirror arrived well packaged and perfectly delivered to my room of choice.
An absolutely STUNNING mirror and perfect for my dressing room.
Highly recommended

7 de agosto de 2026
Classificada 2 em 5 estrelas

The colour of the mirror is not gold as…

The colour of the mirror is not gold as stated. It is a rose gold

12 de agosto de 2026
logótipo da The Online Mirror Shop

Resposta da The Online Mirror Shop

Hi Miss Cooks,

Thank you for your review. We're sorry to hear you're disappointed with the colour of the mirror.

We haven't received any correspondence from you regarding this issue. If you would like to return the mirror, please contact our Customer Services team, who will be happy to assist you with arranging a return for a full refund.

Kind regards,
TOMS

Classificada 5 em 5 estrelas

Excellent product -Islington mirror

Excellent product (Islington 1.8m x 1.1m mirror), exactly as described, great customer service, delivery guys excellent carrying it to upstairs room. Packaging excellent.
Would highly recommend this product and company.

7 de agosto de 2026
Classificada 2 em 5 estrelas

My experience of this company is the…poor due to NO communication

My experience of this company is the communication is appalling as they do not answer the phones AT ALL and if you email them they take more than a day to get back to you . I have not received my order yet so can not comment on that but just the lack of communication I would not recommend this company at all this has been since the 3/08/26

Thanks for your response Tom but I was told my order was sent last week and that the delivery company would be in touch by wed at the latest and still nothing . As for the phones I have rang on numerous occasions and more than once a day and NEVER had a answer and it will be 3 weeks on Monday I was told 2 to 3 but was shipped last week and Bear in mind it’s only it’s only coming from hull so I would of expected it by now if sent last week like I was told after all it’s not like it’s coming from a different country

3 de agosto de 2026
Opinião espontânea
logótipo da The Online Mirror Shop

Resposta da The Online Mirror Shop

Hi Deborah

Thank you for your review. We’re sorry to hear that you feel our communication has not met your expectations. However, we do feel that this review is unfair and does not fully reflect the circumstances surrounding your order.

The item you ordered was clearly advertised as a pre-order item, with the expected timescale explained to you over the phone before your order was placed. You subsequently asked whether we could arrange quicker delivery, and we advised both before ordering and throughout our correspondence that unfortunately this was not possible.

We are currently operating with some staff on annual leave, which can occasionally mean we are unable to answer the telephone immediately. However, voicemails are monitored and returned, and emails are responded to as soon as possible. While a response may not always be immediate, we do respond to all customers.

We completely understand that some customers may require an item sooner, which is why we make our pre-order lead times clear before purchase. If the stated waiting time was not suitable, we would have fully understood a decision not to proceed with a pre-order.

As your order remains within the advised pre-order timescale, and we have been clear throughout that an earlier delivery could not be guaranteed, we feel it is unfair to suggest that we have provided a poor service on this basis.

Kind regards
TOMS

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