Amazing customer service, I came in to buy aftershave for my partner and was served by Lewis. He was extremely helpful and very friendly. He went above and beyond to help me. Would definitely return t... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoK2/K3, Regent Arcade, GL50 1JZ CHELTENHAM, GB
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Leia as opiniões dos outros
Picked up Acqua di Gio from The Perfume Shop in Cheltenham and have to shout out Ryan for the top service. He’s a proper genuine guy—friendly, humble, and speaks with confidence. You can tell he reall... Ver mais
A empresa respondeu
I came in and was very happy with the service i received from the perfume shop staff member Jenny. She had a wide range knowledge of all perfumes men’s and woman’s. Would definitely recommend to frien... Ver mais
A empresa respondeu
Outstanding customer service, I had a specific aftershave I went to buy, Kenzo Homme. It was unavailable to buy online and had a limited supply and not available in the Cheltenham shop. Lewis ordered... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
K2/K3, Regent Arcade, GL50 1JZ, CHELTENHAM, Reino Unido
4,6
Excelente
45 opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service and…
Great customer service and personalisation!
10 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, I came in to buy aftershave for my partner and was served by Lewis. He was extremely helpful and very friendly. He went above and beyond to help me. Would definitely return to the Cheltenham store.
10 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
Absolutely fantastic service from Kayleigh, she was really helpful and knowledgeable about the scents, lovely and friendly also 😊
9 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nadim was very good and helpful
Nadim was very good and helpful. He is is a brilliant assistant
7 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My first visit in The Perfume Shop and…
My first visit in The Perfume Shop and I was so impressed with the service from the young lady who served me, as a lady of latter years I've shopped in many places and some staff don't even bother looking at you let alone show a smile, this young lady was really polite & patient which makes such a difference, I would recommend anyone to shop here..
17 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came in and was very happy with the…
I came in and was very happy with the service i received from the perfume shop staff member Jenny. She had a wide range knowledge of all perfumes men’s and woman’s. Would definitely recommend to friends and family to come in to the perfume shop in Cheltenham.
13 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The most incredible service today
The most incredible service today! Shout out to the guy (didn’t catch his name) who sold me the Gucci Bamboo perfume! So genuine and helpful! He is a credit to your team!
11 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came today and was served by Lewis
I came today and was served by Lewis, he was very helpful and wrapped the Chanel for my wife. Nothing was an trouble and went above and beyond
11 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The woman sold me the wrong aftershave…
The woman sold me the wrong aftershave even though both me and my boyfriend were shown the correct bottle on her phone, she managed to sell and pack a completely different scent. A birthday morning for my boyfriend was ruined. Won't ever buy from Perfume Shop again. Not sure how anyone can be so dumb.
22 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello Lois,
Thank you for your review, and I’m sincerely sorry for the mix-up with the aftershave you received. As no email or order information has been provided in this review, I’m unfortunately unable to look into this further on your behalf.
If you haven’t already, please reach out to the store where the purchase was made so you can return the incorrect item. We would never expect a customer to keep a product that was sent in error, and we sincerely apologise for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Quick and easy
Quick and easy to order and pick up from the local the perfume shop
16 de fevereiro de 2026
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice prices
Nice prices, amazing scents and I found some lovely perfumes. Highly recommend!"
2 de fevereiro de 2026
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff were very kind and friendly…
The staff were very kind and friendly and the experience I had was a very pleasant one! Nadim was very helpful when it came to finding a perfume that would work best for me and so I’m grateful to have had such a great experience ☺️
15 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hard still gara experience smelt lush
Hard still gara experience smelt lush
14 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Popped down there the other day and was…
Popped down there the other day and was given fantastic service from Ryan, Helped me pick out a variety of gifts sets for the kids. :)
13 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I visited the store today and was…
I visited the store today and was helped by a lovely Lucia who was great! Very polite and so attentive. It made the whole visit to the store a great experience!
19 de dezembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Fantastic customer service in the…
Fantastic customer service in the Cheltenham store. Nadir was so helpful and patient with our requests for prices and samples and had a huge knowledge of the scents in store. A very polite young man who's an asset to the store
13 de dezembro de 2025
Opinião espontânea
Resposta da The Perfume Shop - Cheltenham 36
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Quick and easy ordering system
Quick and easy ordering system. Very polite and helpful staff.
6 de dezembro de 2025
Resposta da The Perfume Shop - Cheltenham 36
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Great shopping
Great service and prices. Arrived quickly and packaged really well.
5 de outubro de 2025
Resposta da The Perfume Shop - Cheltenham 36
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Resposta da The Perfume Shop - Cheltenham 36
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
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