Honestly, the lady who attended to me deserves a raise She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she... Ver mais
A empresa respondeu
Localização
Alterar localização9 Trinity Square,, CO1 1JR COLCHESTER, GB
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Leia as opiniões dos outros
I have been served by Julie for over 13 years, and I wouldn’t go to anyone else.She always provides exceptional customer service and knows exactly what I like. Her knowledge is outstanding, and she... Ver mais
A empresa respondeu
I’ve been coming here 8 years plus and Julie the beautiful lady has always served me with lovely smile and all goes extra mile New team leader Chantelle has been amazing and helped with with every... Ver mais
A empresa respondeu
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
9 Trinity Square,, CO1 1JR, COLCHESTER, Reino Unido
4,9
Excelente
147 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very helpful and polite staff
Very helpful and polite staff. Especially Jules, she was extremely friendly.
31 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Honestly
Honestly, the lady who attended to me deserves a raise
She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she had just returned from her holiday and told me it was her first day back at work.
And this woman had the patience of a saint. She showed me so many different perfumes and gave me plenty of options to choose from because, apparently, choosing a perfume for your girlfriend is a serious life decision.
I actually came in to pick a perfume as a birthday gift for my girlfriend, and she even wished her a happy birthday. At that point, I knew I was in good hands.
Thank you so much for the wonderful service. I’ll definitely be back again and next time, I promise I’ll remember your name 😂😂 cheers guys
31 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jewels ( Of The Crown) was absolutely…
Jewels ( Of The Crown) was absolutely lovely ,beautiful and sexy;) ,but most of all she knew what she was doing and was amazing at it , she immediately helped me find what i wanted and was a pleasure to deal with , Laura was also gorgeous and absolutely amazing and put me onto a hidden gem, so so happy with both of their service and will be back for more purchases from them , highly highly recommend these lovely ladies for anyones perfume buys:)♥️♥️♥️
31 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came to the perfume shop and the…
I came to the perfume shop and the person helping me find my signature smell, her name was julie with the most amazing customer service ever, she refers herself as the queen and I agree she is the queen, amazing woman
21 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Exceptional customer service from jules…
Exceptional customer service from jules at the brand in Colchester town centre, very helpful, went above and beyond whilst we was deciding which perfume for my fiancé
15 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jewels of the Crown 👑 was beyond…
Jewels of the Crown 👑 was beyond amazing! She is what customer service should be! Couldn’t rate my experience any better 🥰
Thank you so much!
15 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I’ve been coming here 8 years plus and…
I’ve been coming here 8 years plus and Julie the beautiful lady has always served me with lovely smile and all goes extra mile
New team leader Chantelle has been amazing and helped with with everything I needed
15 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Chantelle you was so lovely and helpful…
Chantelle you was so lovely and helpful today in Colchester. We trusted you with a blind purchase and was so happy with the smell! Love grace and Fran cxxxx
11 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Shantel was very helpful
Shantel was very helpful, stuck to my budget and honest in helping with choices. Great customer service skills and kept a genuine smile throughout conversations.
11 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Niamh was very helpful let me try a…
Niamh was very helpful let me try a load of different ones till I found the right spray best customer service ever
9 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Wonderful experiences with Julie
I have been served by Julie for over 13 years, and I wouldn’t go to anyone else.She always provides exceptional customer service and knows exactly what I like. Her knowledge is outstanding, and she helps me choose the perfect perfume every single time.
Thank you, Julie, for all your help over the years and for always making my shopping experience so enjoyable. Your expertise, professionalism, and personal touch are truly invaluable.As my boss always says, you’re simply irreplaceable😘
7 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lucy helpful staff member
Lucy was very helpful and kind with my husband & I choosing new fragrances. An asset to the perfume shop.
7 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The customer service from Julie was…
The customer service from Julie was top-notch. She was amazing and very helpful. Polite and respectful.
7 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
julie has been an absolute star shes so…
julie has been an absolute star shes so helpful a deserves the world
7 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
India and Lucy were lovely and very helpful. Cheery lovely ladies x
India and Lucy were lovely and
4 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My experience was absolutely amazing…
My experience was absolutely amazing served by a lovely lady called Julie 👑👑 absolutely queen always find her when shopping here!
3 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a great and lovely service with Chantella …
I had a great and lovely service with Chantella. I loved the suggestions that she gave and could figure it out the best perfumes that I want within my budget. I'm very pleased with the service
2 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very good customer service and very…
Very good customer service and very nice staff we are happy with the birthday present especially chantelle who was extremely helpful and kind .
2 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Chantelle slayed she was very informed…
Chantelle slayed she was very informed and helped my friend and I make the best decision.
1 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
A Experiência Trustpilot
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