I like the perfume shop and regularly use it for birthday and Christmas gifts. But I always have to order the gifts to be delivered to my own address. Prices are keen and delivery prompt. My only m... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 1a West Orchards Shopping Centre, CV1 1QX COVENTRY, GB
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Leia as opiniões dos outros
Ashleigh was genuinely lovely and made the whole experience easy. She didn’t rush me at all, listened properly to what I was looking for and gave honest suggestions without any pressure. I walked out... Ver mais
A empresa respondeu
I had an amazing experience at the perfume shop, all thanks to Zara. She was incredibly knowledgeable, patient, and really took the time to help me find the perfect scent. She was so warm and friendly... Ver mais
A empresa respondeu
Zara provided me amazing customer service from start to finish. She was incredibly welcoming, kind, and polite, making me feel comfortable as soon as I arrived. She was happy to help and took the time... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Informações de contacto
Unit 1a West Orchards Shopping Centre, CV1 1QX, COVENTRY, Reino Unido
5,0
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lovely service from Ashleigh
Lovely service from Ashleigh, great experience.
29 de junho de 2026
Opinião espontânea
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Keen prices, website difficult to manoeuvre
I like the perfume shop and regularly use it for birthday and Christmas gifts. But I always have to order the gifts to be delivered to my own address. Prices are keen and delivery prompt.
My only moan is that the website isn’t very easy to use and to attempt to send a gift as a present to a recipient address, well I’ve never managed to.
Clear the cache, clear history etc the website continues to auto fill my details.
The app is little better and doesn’t have a gift delivery option at all !
28 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello Mike,
Thank you for taking the time to leave your review and for your continued loyalty to The Perfume Shop. We are delighted to hear that you are happy with our prices and prompt delivery.
I am sorry to hear about the difficulties you have experienced when trying to send gifts directly to recipients. I appreciate how frustrating this must be, particularly after trying different troubleshooting steps without success.
Your feedback regarding both our website and app has been noted and will be shared with the relevant teams for review. We are always looking for ways to improve our customers' online experience, and comments such as yours are invaluable in helping us identify areas where improvements can be made.
Thank you once again for taking the time to share your feedback, and we hope to make your future shopping experiences even better.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Zara provided excellent customer…
Zara provided excellent customer service.
28 de junho de 2026
Opinião espontânea
Fabulous service very helpful service…
Fabulous service very helpful service from tajinder thank you so much
27 de junho de 2026
Opinião espontânea
The customer service was great by awa
The customer service was great by awa. She was really friendly and calm while showing us different perfumes
23 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Awa was very good and patient thankj you
Awa was very good and patient thankj you
23 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ashleigh Very friendly and helpful…
Ashleigh Very friendly and helpful staff huge range of perfumes and great location
21 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ashleigh was genuinely lovely and made…
Ashleigh was genuinely lovely and made the whole experience easy. She didn’t rush me at all, listened properly to what I was looking for and gave honest suggestions without any pressure. I walked out feeling confident with my choice. Great service from start to finish.
20 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff was very good and helpful..
Staff was very good and helpful... I managed to get what I wanted and they had the patience as well as the humour to make a sunny day better. Ethan was very helpful and knowledgeable of his work.
19 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ethan’s customer service is truly…
Ethan’s customer service is truly exceptional. His ability to address any issue with patience and expertise is remarkable. He goes above and beyond to ensure customer satisfaction, making every interaction a positive experience. Ethan’s dedication and professionalism set him apart, and I highly recommend his services to anyone seeking outstanding support.
19 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thanks Tanay for the amazing experience…
Thanks Tanay for the amazing experience and customer service
18 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was at the shop to get a perfume
I was at the shop to get a perfume, a bit indecisive, Tajinder was very calm and helped me make the right decision. For her, I’ll retain my loyalty to Perfume shop. Good Customer Service. Thank you, Tajinder.x
17 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ashleigh is gave excellent customer…
Ashleigh is gave excellent customer service she is so kind
17 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a wonderful experience in the perfume shop assisted by Ethan
I had a wonderful experience in the perfume shop today and was assisted by Ethan who was very friendly and helpful picking my Father’s Day gift!
17 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ashleigh Absolutely amazing staff every…
Ashleigh Absolutely amazing staff every time I go. I recommend them 100%.
17 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ethan was brilliant serving me today…
Ethan was brilliant serving me today really helpful in picking a scent for men as I had no clue where to start.
17 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ethan was very helpful and very patient…
Ethan was very helpful and very patient and a wonderful assistant.
17 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful staff
Very helpful staff, especially Wamemi who helped me decide which fragrance to buy and made my experience much more easy
16 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Coventry 299
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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