Rebel and her manager are phenomenal at their jobs! They listen to the customers and recommend scents accordingly. They are always friendly and are caring and understanding towards us, especially cust... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 40A, The Exchange, IG1 1RS ILFORD, GB
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Leia as opiniões dos outros
I was served by Nimrah. She was extremely helpful and answered all my questions about female fragrances. Very polite and welcoming. It was a pleasure to have purchase from here and not their competiti... Ver mais
A empresa respondeu
Best service from Aarzo, she is so dedicated to her job. I went to this Ilford branch in exchange mall completely ignorant about the fragrances and she guided me thoroughly. She spent so much time a... Ver mais
A empresa respondeu
Aarze, Rihanna and Rabail from The Perfume shop, Inside shopping exchange Ilford, have always been great in attending to my queries and assistance. Such a helpful and positive people. I forgot the nam... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Informações de contacto
Unit 40A, The Exchange, IG1 1RS, ILFORD, Reino Unido
4,7
Excelente
35 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rebel and her manager are phenomenal at…
Rebel and her manager are phenomenal at their jobs! They listen to the customers and recommend scents accordingly. They are always friendly and are caring and understanding towards us, especially customers with special needs. Thank you for your fantastic service, we always leave the shop with a huge smile.
28 de agosto de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was served by Nimrah in Ilford Exchange
I was served by Nimrah. She was extremely helpful and answered all my questions about female fragrances. Very polite and welcoming. It was a pleasure to have purchase from here and not their competition across from them. I will be coming back for my future purchases. Thank you Nimrah☺️
26 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Best Shop in East London
Best Shop in East London, Service is 7* especially Rianna customer service is amazing. She is very supportive.
Thanks
22 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Served by Dawn
Served by Dawn, very patient and listened to what I wanted, recommended several perfumes, I only came in for 1 but left with 2 as couldn't decide which I liked more, very pleased with the 20% discount and some samples for me to try at home, would highly recommend
3 de julho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful satisfied and happy with mu…
Wonderful satisfied and happy with mu purchase
13 de junho de 2026
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Big up to Ishmael
On arrival at Ilford shop Ishmael was very attentive. I was so indecisive on what I wanted to buy. He was so patient, friendly,and his honesty was on point. I don’t usually give reviews but I felt I needed to take the time to give him a BIG shout out. Well done Ishmael and keep up the good work. 5 stars for me👏🏿👏🏿👌🏿
15 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rianna served me
Rianna served me , she was an absolute gem . Very calm , active listener and recommended the best options and very helpful I’m forever grateful for your help .
14 de junho de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rabail at the Ilford exchange branch…
Rabail at the Ilford exchange branch was amazing and served me and my sister really well. Excellent customer care thank you and also the two perfumes bought are lovely ☺️
30 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today I went to the perfume shop and…
Today I went to the perfume shop and was served by Zain. The service was great and he was really polite. I would recommend coming here
22 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best service from Aarzo
Best service from Aarzo, she is so dedicated to her job. I went to this Ilford branch in exchange mall completely ignorant about the fragrances and she guided me thoroughly. She spent so much time and made sure i am satisfied with i am getting.
I am a forever customer now of TPS.
Thank you Aarzo for your amazing customer support xx
16 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rebel was super kind and made the…
Rebel was super kind and made the experience easier and I will definitely be back
16 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Rianna
Rianna was very friendly and really knew her perfumes. She helped me find exactly what I was looking for based on the notes I wanted. Great customer service, very welcoming, and the samples she gave me were a nice touch. Really good experience overall.
13 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hey is bought 2 one million perfume…
Hey is bought 2 one million perfume from the shop in ilford exchange
Best customer service by mr saka
8 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Just wanted to say a huge Thank you to…
Just wanted to say a huge Thank you to Jeff at the Ilford branch. He was very helpful and helped me choose the perfect scent. He also gave me a cheeky discount! Thanks once again!
7 de maio de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rianna was very supportive and helpful…
Rianna was very supportive and helpful all thanks to her and her service we really appreciate the service and everything!
20 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jeoff from Ilford branch is amazing
Jeoff from Ilford branch is amazing! Always is so helpful!
2 de abril de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Rianna
Great customer service from Rianna. Her friendly approach and genuine enthusiasm made the whole experience enjoyable and stress-free.
30 de março de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rianna from ilford is a excellent…
Rianna from ilford is a excellent worker I really loved the service she provided for me
9 de fevereiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hi this the ever worost customer…Hi this the ever worost customer service if you have any problem to return items they take it personly and arguments with the customer threat the customer there the gi
Hi this the ever worost customer service if you have any problem to return items they take it personly and arguments with the customer threat the customer there the girls they almost try to fight with customers plz nobody go on this shop and the comany selling fake products when you buy a perfume they do,nt have smell like original and its even never last 10 minutes so plz do,nt buy frome them they give you a customer service numebr they never attend the call and when you chatt with them what they said shop peolple never accept it they will never listen what the customer service said
21 de janeiro de 2026
Opinião espontânea
Resposta da The Perfume Shop - Ilford 262
Hello K P,
We’re really sorry to hear about your experience and completely understand your concerns. We’re here to listen and improve and your feedback is very important to us.
Please rest assured that all products sold by The Perfume Shop are 100% genuine and sourced directly from the official brand suppliers or authorised UK distributors. We do not sell counterfeit, imitation, or grey-market products under any circumstances.
It’s also worth noting that fragrance performance can vary depending on several factors, such as whether the perfume is an Eau de Parfum or Eau de Toilette, your skin chemistry, climate, and even long-term use. Sometimes it’s also possible to become “nose blind” to certain scents over time this is a natural sensory response where familiar smells become harder to detect.
If you’d like us to investigate further, we’d be happy to do so. Please reach out to our customer service team via our website and provide:
- A photo of the packaging and base of the bottle (including the batch code)
- Your receipt
- A brief description of the issue (e.g., if the scent fades quickly, smells different, or causes a reaction)
- We take pride in the quality of our products and want to make sure you’re happy with your purchase.
Thank you for letting us know, and we hope we can resolve this for you.
Kind regards,
Jasmyn
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