lovely experience, I was served by the very supportive and helpful staff Azar. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us g... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoUnit 54, The Shires Shopping Centre, LE1 4FQ LEICESTER, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My mum and I were served by the very lovely and attentive Mark. He really took the time and effort to recommend perfumes based on what we like, and had the patience of a saint with us going round and... Ver mais
A empresa respondeu
Mark at the Leicester Highcross store was fantastic. I needed to find a his and hers perfume as a gift and he spent over half an hour helping me find the best perfumes most suited to what I was lookin... Ver mais
A empresa respondeu
I went in knowing I wanted to buy something, I just didn't know what. The staff were very helpful in asking me questions and linking scents to my answers. They took time in making sure I was happy wit... Ver mais
A empresa respondeu
Informações sobre a empresa
- Perfumaria
- Fornecedor de produtos de beleza
- Fornecedor de cosméticos e perfumes
- Loja de cosméticos
- Fornecedor de fragrâncias e aromas
- Loja de produtos para cabelo
Escrito pela empresa
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Informações de contacto
Unit 54, The Shires Shopping Centre, LE1 4FQ, LEICESTER, Reino Unido
4,8
Excelente
154 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Served by lily in the perfume shop…
Served by lily in the perfume shop Leicester she was very helpful
3 de julho de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Leicester
Always spot on and comes on time wouldn't go anywhere else thank you keep up the good work 👍
14 de junho de 2025
Resposta da The Perfume Shop - Leicester 42
Thank you so much for your review!
The Perfume Shop.
Wow Claire at Highcross Leicester is fantastic
Wow, Claire in the perfume shop in the Highcross Leicester is so helpful and knowledgeable. She couldn’t do enough to help us and was so kind and patient, we will definitely go back there and ask for Claire.
8 de junho de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Azhar was very kind
Azhar was very kind, was patient when we didn't know what to choose!
28 de maio de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Warm and friendly shopping experience
Alpana was a brilliant sales agent— she was patient and took time to show us many different perfumes. We changed our minds a few times but despite this Alpana was warm and friendly. A great shopping experience. Will definitely return.
24 de maio de 2025
Opinião espontânea
The assistant was so polite and helpful…
The assistant was so polite and helpful full marks deserved
16 de maio de 2025
Resposta da The Perfume Shop - Leicester 42
Thank you so much for your positive review!
Kind regards,
Sharain
Excellent Customer Service by Azhar
I was looking to buy a perfumes, I was served by Azhar, he was very patient and very polite he was absolutely amazing. His customer service was so good and gave plenty of samples.
I would definitely be going there again and give him 10/10.
28 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Patient and helpful
Alpana served me and was very patient and helpful with me whilst we were finding a scent.
28 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.
Kind regards,
Jasmyn
Khad was amazing!
I had a great experience at the Leicester Highcross store today. Khad was absolutely lovely and helped me pick out the perfect gift. He was really patient, attentive, and made the whole experience enjoyable. Thank you for the excellent service!
23 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your kind words! We're delighted to hear that you had such a positive experience at our Leicester Highcross store. It's wonderful to know that our team member provided you with amazing and helpful service. We appreciate your feedback and are glad you found the experience enjoyable.
Kind regards,
Jasmyn
Had a very positive experience in this…
Had a very positive experience in this store. I was served by a very polite and friendly man called Azhar - cannot fault the service at all.
21 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Excellent service ❤️🫡💯
18 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
I was welcomed immediately on entering…
I was welcomed immediately on entering the store by Cara, she was amazing! Helped me purchase multiple gifts for my siblings Birthday! Highly recommend seeing her in store. All the best to her and her colleagues.
15 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Went into Leicester Highcross today and…
Went into Leicester Highcross today and was served by Cara , she was great and gave me brill service , will definitely visit again😃
8 de abril de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
We're so glad to hear you had a great experience with Cara! It's wonderful to know that she provided you with excellent service. We appreciate your kind words and hope to see you again soon.
Kind regards,
Jasmyn
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review, we greatly appreciate your feedback and are happy to know you had a great experience shopping with us!
Kind regards,
Jasmyn
Thank you to all the people and the perfume shop
I got the mixed up with the fragrance store and I wanted to complain about being charged for being a member, but they explain to me very politely and very nicely that they weren't the fragrance store and they do not charge a membership fee it's only because I was charging membership fee from the fragrance store and I almost took it out on them I wanted to be apologetic and because I was going to buy some products anyway, and I wanted to share my appreciation to the perfume store and a the member of staff, who was very helpful and helped me out her name is apaa I think but I don't know how to spell it at the shires mall in Leicester.
This young lady knew her fragrance, and she helps me pick out the best 4 fragrance that I liked they make me feel very welcome and look after you with care.
I would go back there every month when I get paid just to buy some more products.
27 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
We really appreciate you taking the time to share your experience. It sounds like you had a very positive interaction with our team member, despite the initial misunderstanding. We're glad that she was able to help you find the perfect fragrances and that you felt welcomed and well cared for.
We understand that it can be frustrating to encounter these types of situations and we appreciate your understanding and patience. We strive to provide excellent customer service and are happy to hear that you had a positive experience with our team member. We're thrilled that you enjoyed your purchase and plan to return in the future.
Best wishes,
Jasmyn
5 star service
Really really great service today from two young girls (Asma & Ines) in Leicester highcross shop. So happy leaving with two big Dior perfumes and saved lots of money. Only came in for one perfume and ended up with two. They were really good sales people. Would shop again and recommend getting served by them. They were friendly and really funny
25 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your wonderful review! We're so glad to hear you had such a positive experience with our team. It's fantastic that you were able to find the perfect perfumes and save some money in the process. We're proud of our team for providing excellent customer service and making your shopping experience enjoyable. We appreciate you taking the time to share your feedback and look forward to welcoming you back for your next purchase.
Kind regards,
Jasmyn
Really thankful for Andria at the…
Really thankful for Andreia at the Leicester Highcross branch. She was really accommodating and helpful with what a wanted to buy. She showed a great understanding of products and was able to help me navigate the shop while using a wheelchair. Thank you Andreia :)
19 de março de 2025
Opinião espontânea
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your kind words! We're so happy to hear that you had a positive experience at our Leicester Highcross branch. It's wonderful to know that our team member was able to provide you with such excellent service and make your shopping experience enjoyable. We appreciate your feedback and will share it with the team.
Kind regards,
Jasmyn
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Resposta da The Perfume Shop - Leicester 42
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.