The Perfume Shop - Northampton 227 Opiniões 

Exceptional service from Steph in Northampton today. She was knowledgeable about the brands, smells and helped me find the best gift for my brother. The gift wrapping was great too.

I had a great experience shopping at Northampton - the Perfume Shop. I normally have a very senstive nose as strong scent makes me sneez a lot. But the guy who served us( Sabeel his name was ) was very patient and kind. With time and patience my husband helped me find the right scent and i got a beautitifu gift bag with it - i absolutely love the bag . Thank you so much Northampton - The perfume Shop for a great customer service

Fantastic experience with Ruby , lovely and friendly staff member. Very helpful and professional. Will definitely be back 😊

Steph in the Northampton branch was amazing today! I must of sniffed a million perfumes until I found the one I wanted! Thanks so much for your help! Great experience and very attentive

Went to Northampton for the day decided to look in the perfume shop, a lady called steph was more then helpfull letting me know what was in the store and what was new, very patient no rush polite and friendly, a shame not all shops have that looking forward going back

Steph from Northampton store was an absolute star, helped me to understand offers and incentives, was ever so patient and professional and as a result I have walked away with great deals and great perfumes.

great customer service from the black-haired lady

I done shopping in Northampton Grosvenor shopping centre.i been serving by Adina and Steph.Im so happy for the staff.They so friendly and professional.

Got excellent customer service from Sabeel in the Northampton store.

I went in to add perfume to my collection.Was seen by Steph and ayush both made it easy to choose the right perfumes for me.
The service is 100% about the customer.
Thanks to these 2 people I have some gorgeous perfumes.

Terrible in-store experience at the Northampton Grosvenor Shopping Mall. The three staff were extremely rude and had little knowledge about the store. I wanted to address an issue with having multiple reward cards as I observed that my in-store purchases aren’t showing up on my account profile so spoke with a customer service online who was very polite and confirmed there are 2 cards and possibly if I visit the store they could join them or resolve it. I went to the store to check their offers for Black Friday sales and wanted to use the opportunity to address the reward card issue (we all love accumulating points as loyal customers don’t we) Unfortunately they probably have no idea how to fix it but rather they were arguing that it’s not possible to have two cards on the account. Told them that I had spoken with an online customer rep who confirmed it but to my surprise the staff said I was being rude, I asked how and shockingly they all said I was rude. I am not so bothered as I have seen a pattern of staff doing this cos I own a company as well, most times they don’t care about the business but themselves. With that attitude, I am sure they’ll close the shop soon if they don’t do anything about it. I didn’t bother making any purchases again, I was embarrassed and think that attitude will chase most customers away.

Additional Comments:
I must thank the online customer care team, they resolved the issue without any issue. I also made my purchases online and thanks for the discounts. Visited the store again and met a different supervisor who was very professional. Appreciate the response and this is not a review of your store per se, it’s just the initial in-store experience.

Exaxtly what i asked for wrapping fab

Wanted to say Holly made my experience 10/10 she was so lovely and genuine to speak to. She recommended a lot of gorgeous smelling perfumes which made my journey better as I am so indecisive! Let me not forget how smiley she was too! Great job girly!! Hope you get the raise you deserve!! Xx

I visited the branch in Northampton inside the grovesnor centre and I was served by ayesh and I think lillian was the lovely ladies name so sorry I forgot but they were both so helpful. Even when I was looking for a specific item they were both amazing to help me straight away and nothing was too much. The staff here are always amazing

Beautiful advent calendars in a reusable box, price is excellent!! Great Xmas present 🎁

What a superb customer service provided by Leanne at the Northampton Grosvenor Shopping Centre. Absolute world class service. Thanks Leanne.

Leanne from the Perfume shop in Northampton helped me by listening to what fragrance I was looking for , giving me four suggestions and letting me go away and see how the fragrances developed. I then made a choice. So pleased...would highly recommend.

Incredible service from Lauren

Steph was fabulous! Helped with my refill and was super friendly. Service with a smile at the Northampton branch.
😊

My mum, Nan and I were helped by Sabeel and Steph at the Northampton store! They were so professional and they were very helpful! 5 stars all round and I would definitely be back