PetJet Opiniões 

Ordered the shower mini over 2 weeks ago. Still not received anything despite raising this to them via their website with no response. I have also sent them 2 emails again no response. I then messaged them on Instagram in which I did receive a response where they asked me for my order number so they could look into it, however no response again after I sent it.
As it’s been 2 weeks since I ordered the product and their website states delivery in 5-7 days including international orders I am starting to think it’s a scam.

Communication very poor. Even if the product was to arrive, i really hope there is no issues with it as I can’t imagine their after sales communication will be any better.

Ordered July 26th and still not arrived even though website claims in stock and available for delivery in 1 week. Still sitting im China more than 3 weeks on. Asked for refund twice and told not possible as order is being processed with courier 😅.
Being told same thing each week "due to unprecedented demand there is a slight blah blah, delivery will be next week".
Review on petjet website was not published so looks like all good reviews are from people that were gifted the products.
Save yourself the hassle and get a mud daddy.

I have been waiting since the 8th of July for my product PetJet. There was nothing on the site saying stock issues and would be delivered in 3-5 business days. I have had a couple emails from the company stating it's at their warehouse and on the way but still waiting. Said in a recent email, they will send a tracking link in a couple days, been over a week now. Would not recommend.

*update*
Item finally arrived near the end of September but only despatched after my card company got in touch to dispute.

Would leave a -5 if was possible. Ordered a shower and fixings kit. Didn’t receive. Constantly received emails trying to sell additional items “before” posting my order. After weeks waiting and numerous requests to cancel my order and have a refund I have had absolutely no response!! Steer well clear!!

update ordered13/07 finally turned up today with no warning may be replying to sales emails asking where it was helped product is very good service is crapp

Ordered mid July. Still not here. And they're saying next week !!!! Don't bother

Avoid
weeks after ordering a shower unit there is no sign of delivery, communication is poor at best, with the same excuse being given as to why the unit hasn't arrived.

feels like a scam company

Appalling, ordered on 5th July they advised on 13th it was being dispatched and I would get tracking details. I emailed them up multiple times. On 28th July they provided tracking details. Tracking still shows courier has not yet received item. I asked for a refund , no reply. Had to claim a charge back with my bank. They then asked me to cancel this and they would refund me. I don’t believe them , the charge back remains

No delivery, waiting 3 plus weeks now. Regretting not spending the extra and getting from rival company Mud Daddy.
Disappointed will not be buying from again, nor recommending to anyone at the dogs club.

Abysmal company, delivery took closer to a month, at least they responded to some of my emails and reimbursed shipping. The product when it arrived was encased in bubble wrap inside a bag, no box, no installation manual (yes I know there's a YouTube video), a plumber installed the Homewall petjet product, the product is very flawed, it works, but not well enough, the temperature control is by a manually adjusted control but despite our best efforts it goes from cold to hot without any granular control. Tried emailing the company and email server reported unable to deliver my email as their server not accepting emails. This is exactly what other users have experienced, very bad almost non existent support, when they did reply it was very delayed. Appalling company, yes they eventually delivered a product so not a scam but honestly they are just a horrible company, DO NOT BUY FROM THEM, they deserve ZERO stars. You have been warned.

THIS IS A SCAM. Claim to be Australian made and distributed on website. They have no ABN, no contact phone and no mailing address. I have been waiting weeks for my order and have emailed several times with no reply. I have just read previous experiences with the same issue I am facing from this seller.
I have reported to Scam watch and with my banking institution.
I would strongly advise anyone to avoid this seller.

I have been waiting over a month for my order and have experienced poor communication and misleading information throughout the process.

Unfortunately, this situation appears to be a scam. The seller has stated that they do not have the item in stock and has blamed delays on being a small business located on a remote farm, claiming they are dealing with a high number of orders.

Given the lack of transparency, poor communication, and continued delays, I believe this matter is not being reported to Action Fraud for investigation.

I would strongly advise others to avoid this seller.

Almost a month no product, I want a full refund. Communication only happens when I ask, no tracking, no updates. Still no product. I feel like it's a scam 😮😔😭

We ordered a Pet Jet for use with our new puppy. We were lucky the weather has been so dry we've got away without needing it as it took rather a long time to arrive. However, now we have it, it is robust and a great addition to our doggie tool kit.

Faster delivery time. Waited for a month to arrive. Not had chance to use it yet so maybe a few extra stars afterwards.

If i could give this company 0 stars then i would. Do not buy from them. Say they ship from there farm in Cheshire is a lie.

I placed an order 11 July 2026. I have had no update, and no product even after multiple emails to the company to which they have not replied.
Non-existent customer service. Awful company. Scam, steer clear.

Do not buy from this company!!....ordered on june8 and the money was immediately charged to my card...as of july27 I have not recieved my order and all 3 of my email enquiries have been ignored..there's no telephone contact number...in my experience this is a rip off

I ordered a PetJet with a thermostat, when it finally arrived I realised the way the item is portrayed vs the reality of fitting were worlds apart. The video downplays the fitting process completely and doesn’t mention the insanely huge hole that needs to be made into the wall. Some folk may not mind doing that but in a 1930s property with 9’’ solid brick, it’s not an option.
Anyway. I emailed as soon as my builder and kitchen fitter said there was no chance, I asked for a replacement (I’d have accepted a return too), for either you have to contact their customer service via email, I did that - no response. I then went to instagram and commented on their posts, no response. I’m now stuck with an item I can’t use and they’re not cheap either! I have now found an alternative as it’s been many weeks since I sent the first email but I really want my money back.

I think the company doesn’t set out to do this on purpose but that still doesn’t make it okay.

Please avoid this company.

Awful…..

Ordered placed with a delivery of estimate of three days. It is now multiple weeks later and still nothing. All e-mails go unanswered - despite receiving more than ten marketing e-mails in the same period.

I will now look to recover my money, either through the bank or via the Small Claims Court.

In case PetJet reply to this - do not simply comment saying ‘we are so sorry, please send us your order number blah blah blah…..’. I’ve sent you these details in each of the e-mails you have received.

Avoid!