The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Ver mais
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Localização
Alterar localizaçãoONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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Leia as opiniões dos outros
Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Ver mais
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I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Ver mais
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My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Escrito pela empresa
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informações de contacto
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Estados Unidos da América
3,9
Bom
417 opiniões
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Customer service is great I just…
Customer service is great I just started with my puppy so I don't know how it works
11 de maio de 2026
Resposta da PetLab Co. - US
Hi Ashley,
Thank you so much for your kind words. We are thrilled our Customer Experience team has been helpful for you. Please be sure to keep us updated on your pup's progress. We want to hear all about it.
Thank you for being a part of our community!
Regards,
PetLabCo.®
Great product
Great product! I've used this for both my dogs for the past couple of years. They were only around 2 years old when I started to notice plaque buildup on their teeth. Once we started using the ProBright, their teeth cleaned up. Very happy with this product!
11 de maio de 2026
Resposta da PetLab Co. - US
Hi Denise,
We are so happy to hear that our ProBright has helped keep your dogs' teeth clean! Thank you for sharing your positive experience with us.
Regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi there!
Thank you so much for the positive feedback. We are thrilled your deliveries have been consistent. We know how important that is when it comes to your pup's supplements.
Regards,
PetLabCo.®
Not sure this product does anything
Not sure this product does anything. Discontinued due to limited testing documentation.
12 de novembro de 2025
Resposta da PetLab Co. - US
Hi James,
Thank you for sharing your experience. We are sorry to hear you did not see the desired results. We understand that all dogs are unique and what works for one might not work for another. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements.
Many of the active ingredients we use have publicly available studies or historically published data demonstrating their benefits for canine companions, and we continually strive to improve our products to provide high-quality options. We sincerely thank you for giving our supplements a try!
Regards,
PetLabCo.®
My baby has had nothing but issues…
My baby has had nothing but issues after being exposed to mold.. I can’t say enough about this product!!! She is only 3 years old and this product has made a huge difference in our life. Her ears are standing up again. She runs for an hour straight, not 20 minutes anymore.. her bowels are exceptional after only one week.. I’ve spent thousands of dollars trying to get my girl better and so far this is the only product that has done it.. if I could give 10000 stars I would.. their probiotic and allergy chews has made her stop itching constantly. Their salmon bites I added 4 to her food and she devoured her food!! All I can say is Denali and her mom are a huge fan after 1 week..
10 de maio de 2026
Opinião espontânea
Resposta da PetLab Co. - US
Hi Kelly!
We are so happy to hear about the wonderful improvements Denali has experienced! It's truly rewarding to know our products have made such a significant difference in her well-being and your family's life. Thank you for sharing your positive feedback.
Regards,
PetLabCo.®
I had canceled my subscription about 3…
I had canceled my subscription about 3 to 4 weeks ago. Why did I receive an order Friday? I have plenty of product on hand.
I don't need to spend the money on the product that came Friday.
Please help,
Julie Brooks
10 de maio de 2026
Resposta da PetLab Co. - US
Hi Julie,
We are sorry to hear about your experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Awesome company
Awesome company, their products work well and my dogs love them, especially the probiotic chews and tooth powder.
13 de abril de 2026
Resposta da PetLab Co. - US
Hi T,
We're so glad to hear your dogs love our products, especially the Probiotic Chews and ProBright! Thank you for your wonderful feedback.
Regards,
PetLabCo.®
The probiotic chews have really helped…
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-up double delivery of the same product, but overall this is a good company
17 de maio de 2026
Resposta da PetLab Co. - US
Hi Debbie,
Thank you for sharing your experience. We're sorry to hear you have not been able to contact us. We can be reached here:
Email: help@thepetlabco.com
Phone: +1-866-4-PETLAB (1-866 473-8522)
Someone from our Customer Experience team will follow up with you shortly to provide support. Thank you for being a part of our community!
Regards,
PetLabCo.®
Package was delivered
Package was delivered, he took a picture of it on the porch , date and time and sent it to my phone
17 de maio de 2026
Resposta da PetLab Co. - US
Hi Eileen,
Thank you so much for sharing your experience. We are thrilled your package was delivered and that the carrier was so thorough. We know how important your dog's supplements are! Thanks for being a part of our community.
Regards,
PetLabCo.®
Auto ship is a nice convenience for…
Auto ship is a nice convenience for probiotics that actually help my dog.
10 de maio de 2026
Resposta da PetLab Co. - US
Hi Jill,
Thank you so much for taking the time to share your experience. We are so happy to hear you have been happy with the subscription and have seen the benefits for your dog.
Regards,
PetLabCo.®
Throw shipment on ground in driveway
Throw shipment in the middle of my driveway. My driveway is up a hill that is covered by trees on both sides and has a sharp left hand turn at the top , she put the package in the middle of the driveway at the top of the sharp turn...
If I would not have been at home, I would have came home up my driveway @ Normal speed . I would have ran over the shipment.....
14 de maio de 2026
Delivery was great but I don’t recall…
Delivery was great but I don’t recall requesting automatic ordering. I have several jars that I haven’t opened yet and then another gets delivered. It’s coming too fast and I would like to discontinue auto orders
9 de maio de 2026
Resposta da PetLab Co. - US
Hi Phyllis, we appreciate you sharing your feedback. We can certainly help you adjust your subscription to better suit your needs. We've sent you an email to further assist with this, we are available via email, phone or chat. We're always happy to help.
Best regards,
PetLabCo.®
Shipping the product far too often we…
Shipping the product far too often we cannot use it as fast as it ships.
9 de maio de 2026
Resposta da PetLab Co. - US
Hi Curtis, thank you for taking the time to leave this feedback. We have sent you an email to further assist with this. We're always happy to help and are available via phone, email or chat. We hope to hear from you soon.
Best regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Nancy, we appreciate your feedback. We will ensure your preferences are updated. We're here and happy to help should anything ever come up, we're available via phone, chat and email.
Best regards,
PetLabCo.®
On time prescription delivery.
I noticed how my delivery is always on time. Loki and Blue never miss having their probiotic chews. Thank You!
8 de maio de 2026
Resposta da PetLab Co. - US
Hi Jeffrey!
We are so happy to hear your deliveries have arrived on time. We understand just how important this is for Loki and Bear. Thank you for allowing us to be a part of their wellness journey!
Regards,
PetLabCo.®
Resposta da PetLab Co. - US
Hi Carol,
Thank you for your kind words. Typically, our customers report the best results after 90 days of consistent use, as is common with supplements. Please feel free to keep us posted on your pup’s progress, as we'll be more than happy to provide support for you both along the way!
Regards,
PetLabCo.®
I made only 1.purchase for a gift
I made only 1.purchase for a gift. My card has been charged monthly for automatic reorders Not authorized. Do to the lack of address info.the paq.are left in other apartments. Please do not send anymore. I don't have any dogs.
14 de maio de 2026
Resposta da PetLab Co. - US
Hi Miriam,
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Regards,
PetLabCo.®
The PetLab customer service team…
The PetLab customer service team provided wonderful guidance and answers to my questions. Not only did they respond, the connected me with team members who could answer my request immediately. I was so impressed and grateful for the attention to customers.
7 de maio de 2026
Resposta da PetLab Co. - US
Hi Nicole,
We are so pleased to hear that our customer service team provided you with such helpful guidance and prompt assistance. Thank you so much for taking the time to share your experience with us.
Regards,
PetLabCo.®
Attempted to chat and email Pet Lab Co…
Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request return. Took info. Told me another department had to approve return. Waited for four minutes after being transferred. He came back on stating they would call me back. Never did. Customer return service is nonexistent. I am done with this company.
13 de maio de 2026
Opinião espontânea
Resposta da PetLab Co. - US
Hi Ben,
We’re really sorry you had this experience and for the frustration it has caused.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
I have no problems with pit lab
I have no problems with pit lab. It is done a very good job with my Boston terrier and keeping his allergies and check.
14 de maio de 2026
Resposta da PetLab Co. - US
Hi Pamela, thank you for sharing your positive experience! We're glad to hear about your pup and would love to hear more updates! So please feel free to follow up with us with questions, concerns and updates!
Best regards,
PetLabCo.®
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